State regional inpatient institution of the inpatient service system of the social protection system of the population Kirov neuropsychiatric boarding school. The program for the organization of social work of the social development service of the enterprise Realizo

Providing residents of the Kondinsky District with high-quality and timely social services in the institution. Social services for elderly citizens and disabled people in specialized, social and rehabilitation, in the department and boarding school of small capacity for elderly and disabled citizens. Social rehabilitation and adaptation of children and adolescents in difficult life situations, in the conditions of a day stay. Social rehabilitation of disabled children and children with disabilities in the conditions of day and round-the-clock stay. Organization of recreation and health improvement for children and adolescents in need of special care of the state in the summer. Strengthening the material and technical base of the institution.

According to the data of the department of collection and processing of statistical information of the Khanty-Mansiyskstat, 35407 people live in the Kondinsky district on the territory of the Municipal Formation of the Kondinsky District, including children aged 0-14 years - 8273 people, 18 years old - 616 people, the family ratio according to the 2002 census year is 2.9, ie the total number of families living in the district is 6202, families with minor children - 5344. The total number of pensioners is 9247 people; disabled adults - 1718 people, disabled children - 121 people.

A significant number of elderly citizens live on the territory of the district. Consequently, the number of the economically active population is relatively low, about 20 thousand people. In connection with the reduction in production, the level and, as a consequence, the low standard of living of a certain part of the population increased. Unfavorable economic indicators led to an increase in family problems: family conflicts, child and adolescent homelessness, alcoholism, etc.

Differentiation of demographic indicators in the district, as well as an analysis of age and social needs, makes it possible to predict a significant demand for social services ah, provided by the "Comprehensive Center for Social Services for the Population" Fortuna ".

Nowadays, the form of social services is really widespread in the Kondinsky district. For many residents of the Kondinsky district who find themselves in difficult life situations, our Complex Center has become a place where they can get help. Today, about a third of the district's residents receive the services of our center.

Analysis of the implementation of the program.

Evaluating the effectiveness of the program in order to identify its strengths and weaknesses, prospects for further development.

4. a brief description of program activities

Providing residents of the Kondinsky District with high-quality and timely social services.

The activities of the Institution are aimed at carrying out social, health-improving, pedagogical, preventive and other measures, in connection with which the Institution carries out:

Monitoring of the social and demographic situation, the level of social and economic well-being of citizens in the territory of the Kondinsky District. Analysis of the quality of life and the level of well-being of citizens, through sociological and monitoring studies throughout the territory served by the Institution; Identification and registration of citizens in need of social support, permanent and temporary nature of its provision. Implementation of early detection and registration of citizens who find themselves in an extreme life situation and citizens in dire need of social support, in order to provide them with assistance; Provision of social, socio-medical, social, social, economic, socio-psychological, socio-pedagogical, socio-legal and advisory services to citizens, in accordance with the list of social services guaranteed by the national standard of the Russian Federation. Expansion of the range of services provided and continuous improvement of the quality of the provision of social services; Social support for families and children, participation in the prevention of neglect of minors, protection of their rights. Activities aimed at early identification of trouble in families, at reducing and preventing social orphanhood, organizing the prevention of neglect and homelessness of minors, juvenile delinquency and crime; Introduction and development into practice of new forms and methods of social services, including the quality management system of the institution. In order to increase the indicators of the effective activity of the Institution; Carrying out activities to improve professional level employees of the Institution. In order to ensure constant professional suitability and increase the effectiveness of the personnel potential of the specialists of the Institution; Organization and conduct of information and educational work with the citizens of the district, through work with, as well as the production and distribution of methodological materials, leaflets, memos, etc .; Organization and holding of methodological, training and other seminars, conferences and other events that contribute to increasing the effectiveness of social assistance to the population. Involvement of state, municipal and non-state bodies, organizations and institutions (health care, education, employment services and others), as well as public organizations and associations, to organize joint activities to provide comprehensive social support to elderly citizens and disabled people, families and minors, children with disabilities and disabled children and citizens in extreme situations; Social rehabilitation of children with disabilities and children with disabilities. Creation of conditions for the upbringing and socialization of this category of children, protection and promotion of health, provision of intellectual and personal development, organization of leisure, maximum development of the creative abilities of children with physical and mental disabilities, the formation of needs for self-development and self-education; Conducting rehabilitation courses for children with disabilities and children with disabilities in a round-the-clock stay on the basis of a rehabilitation department for children and adolescents with disabilities gp. Mezhdurechensky, under the program "Together with Mom"; Social rehabilitation and adaptation of children with disabilities and children in need of special care of the state in the branch of the state enterprise. Kondinskoe; Social rehabilitation of elderly citizens and people with disabilities according to the travel, course system in the conditions of day and (or) round-the-clock stay; Serving and improving terminal patients medical care in stationary conditions on the basis of the department - a small-capacity boarding school for elderly citizens and disabled people.

5.Principles of social service in the institution

Social service in the Institution is based on the following principles:

Differentiated and targeted approach - differentiation of assistance to various categories of the population with the real situation of each client; Equality and accessibility - the inadmissibility of any form of discrimination against clients of an institution, regardless of their national, cultural, regional differences, in the provision of social assistance and social services. Availability of social assistance to all citizens in need of it; Comprehensiveness - covering all aspects of the client's life, providing him with comprehensive assistance from the institution to solve the problem; Voluntary - acceptance by the client of assistance from the institution only on a voluntary basis; Humanity - a respectful attitude towards the client, a manifestation of philanthropy and humanity towards him; Priority of providing social services to minors in difficult life situations; Confidentiality - non-disclosure by employees of the institution of information about the client without his verbal or written permission. Informing the client, as far as possible, about the disclosure of confidential information and the possible consequences when discussing services, before disclosing information (according to legal requirements or with the consent of the client); Preventive orientation - orientation of social assistance to the prevention of negative phenomena, carried out on the basis of an analysis and forecast of the development of the situation; Feedback - the presence and development of direct and feedback between the client and the institution; Comprehensive substantiation - legal, economic, scientific substantiation of the social activities of the institution.

6. Basic values ​​of the Institution

Client of the Institution - his personality, interests, needs, opportunities; Employee of the Institution - his personality, motivation for his and personal growth; A team of like-minded people is one of the main conditions for the existence and development of the Institution; The culture of relationships is one of the most important components of a harmonious society, hence the matrix of relationships:

employee - client; colleague - colleague; manager - subordinate-manager.

7. Mechanism of program implementation

The program is being implemented by the Budgetary Institution of the Khanty-Mansiysk Autonomous Okrug-Yugra “Fortuna” Complex Center for Social Services for the Population. By interacting with all subjects of prevention, as well as in cooperation with and other interested institutions.

The solution of the tasks specified in the program is ensured within the framework of the implementation of legislative and other acts, the introduction of new forms and methods of work, as well as the activation of program-targeted activities in the institution.

8. Expected results

1. Ensuring the fulfillment of the state assignment in accordance with the approved list of state services (works) provided by the institution as the main types of activities. An increase in the number of social services provided by the institution.

2. Improving the quality and increasing the volume of rehabilitation, adaptation measures and services provided to minors in need of special care of the state, including disabled children, children with disabilities.

3.Improving the quality of life of senior citizens.

4. Obtaining confirmation of the demand for rehabilitation courses for children with disabilities and children with disabilities in a round-the-clock stay under the program "Together with mom." Stable implementation of 85-90% of vouchers for rehabilitation courses.

5. Effective work of the social - rehabilitation department for children and adolescents with disabilities and children in need of special care of the state in the state. Kondinskoe.

6. Ensuring the availability of inpatient medical care for patients in the terminal stage.

Conclusion

The implementation of the program will lead to a number of important social results in the territory of the Kondinsky District:

Ensuring the availability and improvement of the quality of social services, the effectiveness of social services for the population;

Providing social services to those categories of clients who, due to objective reasons, are not able to help themselves on their own;

Activation of the personnel potential of the staff of the Institution by attracting them to participate in refresher courses, seminars and competitions.

The implementation of the activities provided for by the program will help to optimize the effective activities of the Institution, bringing it in line with the standards. The range of social services provided to citizens who find themselves in difficult life situations will also be qualitatively improved through the introduction of new social technologies and the use of the creative potential of the staff of the Institution. The availability and quality of social services as the end result of the implementation of the program will testify, firstly, of the sustainability of social services to the population in the territory of the Kondinsky District in terms of ensuring the interests of citizens in difficult life situations, and secondly, the readiness of the institution to satisfy the need as much as possible. citizens in social services and social services, thirdly, the coverage of a larger number of families raising children and adolescents with disabilities living in the administrative territories of the Kondinsky District and the provision of all types of services to citizens in need, which in turn will have a beneficial effect on the performance of the institution.

Annex 1

Legal and regulatory framework for social services in the Institution

Currently, social services for the population are regulated by the following normative:

Federal Law of 01.01.01 No.-178-FZ "On State Social Assistance";

Federal Law of 1995 "On the Basics of Social Services for the Population in the Russian Federation" as amended by the Federal Law of 01.01.01;

Federal Law of 1995 "On social services for elderly citizens and disabled people" as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 "On Disabled Persons in the Russian Federation" as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 "On the Basic Guarantees of the Rights of the Child in the Russian Federation" as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 "On the Foundations of the System for the Prevention of Neglect and Juvenile Delinquency";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Ugra dated 01.01.01 "On the organization of social services for elderly citizens and disabled people in the Khanty-Mansi Autonomous Okrug-Yugra";

Decree of the Government of the Russian Federation of 01.01.01 No. 000 "On the procedure and conditions for payment of social services provided to elderly citizens and disabled people by state and municipal institutions of social services";

Resolution of the KhMAO-Ugra government dated 01.01.01 No. 19-P "On the list of state-guaranteed social services provided to elderly citizens and disabled people, and the regulation on the procedure and conditions for the provision of free, partially paid and paid social services to elderly citizens and disabled people. KhMAO-Yugra ";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the procedure and conditions for the provision of free and paid social services to citizens in difficult life situations in the Khanty-Mansi Autonomous Okrug-Yugra";

Decree of the government of KhMAO-Ugra dated 01.01.01 №4-P "On the procedure and conditions for payment of inpatient social services for elderly citizens and disabled people, and amending the decree of the Government of the Autonomous Okrug dated 01.01.01";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Ugra dated 01.01.01 "On the procedure for providing social services to minors in a socially dangerous situation or other difficult life situation in social service institutions of the Khanty-Mansi Autonomous Okrug-Ugra";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the procedure for establishing state standards of social services for the population in the Khanty-Mansi Autonomous Okrug-Yugra";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Ugra dated 01.01.01 "On the procedure for determining and keeping elderly citizens and disabled people in boarding homes of general and neuropsychiatric types of the Khanty-Mansi Autonomous Okrug-Ugra";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the organization social work on a local basis in Khanty-Mansi Autonomous Okrug-Yugra ";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the procedure and conditions for the provision of social services to persons without a fixed place of residence and employment in the Khanty-Mansi Autonomous Okrug-Yugra";

Charter of the institution;

National standard of the Russian Federation GOST R 52142-2003 “Social services for the population. The quality of social services. General Provisions"(Adopted by the decree of the State Standard of the Russian Federation of 01.01.01);

National standard of the Russian Federation GOST R 52496-2005 “Social services for the population. Monitoring the quality of social services. Basic Provisions "(approved by the Order of the Federal Agency for Technical Regulation and dated 01.01.01.);

National standard of the Russian Federation GOST R 52498-2005 “Social services for the population; Classification of social service institutions "(approved by the Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

National standard of the Russian Federation GOST R 52497-2005 "Social services for the population. The quality system of social service institutions" (approved by order of the Federal Agency for Technical Regulation and Metrology of 01.01.01, N 534-st);

National standard of the Russian Federation GOST R 52884-2007 “Social services for the population. The procedure and conditions for the provision of social services to elderly citizens and the disabled ”(approved by the Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

National standard of the Russian Federation GOST R 52885-2007 “Social services for the population. Social services for the family ”(approved by the Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

National standard of the Russian Federation GOST R 52885-2007 “Social services for the population. Social services for women ”(approved by the Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

Regulations on structural divisions;

Job descriptions of specialists of the institution providing social services.

Other acts of the Russian Federation, Khanty-Mansi Autonomous Okrug - Ugra, the Department of Labor and Social Protection of the Population.

Integral element state system Social security in the Russian Federation is social services for elderly citizens and disabled people, families, children, which include various types of social services aimed at meeting the special needs of these categories of citizens.

The creation of a social service system is designed to help remove many of the problems lying in the field of education, care for disabled family members, rehabilitation, organization of life, leisure, problems associated with conflict in relationships, reducing the ability to self-sufficiency, contributing to marginalization and other asocial phenomena, which will raise the level of social services, contributes to the coordination of efforts in this direction of state bodies and various social structures, including non-state, private and charitable, church and other organizations providing social assistance.

At present, the state is making great efforts to create a comprehensive system of social services for the population, allocate funds for its development. The range of services provided to various categories of the population is expanding in the social service departments, new functional departments are being opened, the material and technical base is being updated, etc.

New technologies, changes in the system of labor relations determine high professional and qualification requirements for specialists on the part of the employer (employer). In this regard, much attention is paid to the development of human resources., To improve the professionalism and competence of the specialists of the social service institution, which contributes to the provision of high-quality social services that meet the needs of consumers.

The concept of human potential is associated with specific individuals, with their skills and abilities that can be used to improve efficiency in various areas of production, with the presence, level of manifestation of the importance of business qualities, that is, we are talking about the potential of individual employees. it is in the professional qualification requirements or professiograms, which include a system of required qualities and the level of their manifestation necessary to perform the corresponding functions, AND THE POTENTIAL OF STAFF IS FIXED.

Human resources are the skills and abilities of employees of a social service institution that can be used to achieve social impact.

As tasks affecting the scale of human resources, its effective use can be set as follows:

Qualified personnel development

Attracting qualified specialists

Creation of optimal conditions for effective work cadres

A prerequisite for solving managerial problems is the availability of highly qualified personnel ready to master new knowledge. Personnel development at the level of a specific person includes methods of training and retraining workers, specialists and managers, methods of continuing education outside the organization, conferences, etc.

Currently in the Khanty-Mansiysk Autonomous Okrug, work is underway with personnel, including:

Training

Carrying out certification

Conferences

Exchange of work experience

Annual Social Science Readings

Professional associations of specialists from social service institutions

The advanced training of employees of institutions subordinated to the Department of Social Development of Ugra organizes and conducts the "Methodological Center for the Development of Social Services", which closely interacts with the Department of Social Development of Ugra on the planning and preparation of advanced training programs, as well as in organizing and conducting additional activities, thereby responding in a timely manner to changes in the life of the district and the requests of specialists from social service institutions.

In connection with the introduction of new technologies in social work and high requirements for the professionalism of specialists, the need for increasing vocational training specialists of institutions on topical issues of activity. the number of events organized by BU KhMAO "Methodological Center for the Development of Social Services" is increasing every year.

Social service specialists are trained in the following areas:

Development and implementation of innovative technologies, programs in social service institutions

Socio-psychological work with families, children

Accompanying families and children, graduates of boarding schools

Social adaptation and rehabilitation of citizens

Organization of methodological work in social service institutions

Training in the field of working with information technology

Regulatory direction

Institution Management Training

Various forms of work are used at training events:

Lectures, practical exercises, exchange of experience, business games, trainings, reflections, round tables, etc., which contributes to the high-quality assimilation of new knowledge and work skills by listeners. participants in advanced training courses and seminars get acquainted with innovative technologies for working with the elderly, disabled, families, are provided with methodological material containing useful information, theoretical and practical developments on the topic of the event, which they use in their professional activities, which contributes to improving the quality of social services.

Training at course events is carried out by teachers of higher educational institutions, highly qualified practitioners of the Khanty-Mansi Autonomous Okrug-Yugra and regions of Russia (Moscow, St. Petersburg, Yekaterinburg, Omsk, Chelyabinsk, Novosibirsk)

In order to develop the system of social services in the Khanty-Mansi Autonomous Okrug-Yugra and the regions, specialists of the Methodological Center for the Development of Social Services are developing, testing and distributing innovative technologies, scientific and methodological psychological support of employees of social service institutions is carried out.

The specificity of social service institutions, its normal functioning is impossible in connection with an effective personnel policy, since ensuring human resources is crucial for effective labor activity and are increasingly being promoted to the number of priority areas.

From how the human resources management is organized, which affects each employee. the effectiveness of the activities of institutions and organizations directly depends. The staff of the institutions subordinated to the Department of Social Development of Yugra performs the following functions:

Implements new programs, technologies in the field of social services

Promotes the dissemination of innovative work experience

Organizes events aimed at improving the quality and availability of social services provided

Promotes the creation of an effective workforce focused on professional development and providing a high level of motivation.

Thus, human resources play a key role in the social services system, contributing to its development, high-quality organization of social services provided.

E.V. Kravets

Methodist of the department of organization of advanced training budgetary institution Khanty-Mansiysk Autonomous Okrug - Ugra "Methodological Center for the Development of Social Services"

Materials used to prepare the article
magazine Social services №3, 2012

At the present stage of the development of society, in order to solve the tasks assigned to it, it is necessary to fully mobilize social psychological factors v social production, strengthening the social orientation of economic management, which is impossible without an active research search and timely penetration into the essence of socio-economic processes occurring in the production sector.

The effectiveness of social work at an industrial enterprise ensures the formation of social activity of its participants, associated with their personal characteristics, attitude to production, society, labor, education, social activities.

The creation of conditions under which workers would have the opportunity to self-actualize their strengths, potential, energy, is the main purpose social policy industrial enterprise. This happens when there are real prerequisites, material resources, financial sources for the creation: and the formation of a decent human life status.

In this regard, there is a need to improve the management of social processes, to raise the level of work in the field of social development of labor collectives. Enterprise social development services should play an important role in this.

The social development service of an enterprise is an independent subdivision reporting to the head of the enterprise or his deputy for social issues.

Sphere of interaction: production units, institutions of the social sphere, other related services of enterprises, scientific institutions, universities, etc.

Purpose: to provide conditions for improving the quality of life of the workforce and the level of labor productivity at the enterprise as a whole.

• 1) Provide conditions for ensuring the social development of the enterprise on the basis of a scientifically grounded approach through a comprehensive study of the socio-psychological problems of the organization of work, life and recreation of workers.
• 2) Develop and implement measures to ensure the identification and use of reserves for the growth of labor productivity and increasing production efficiency.

Staffing: sociologists, psychologists, specialists in vocational guidance, organization and management of production.

The technology of organizing the activities of the Social Development Service of the enterprise

The main activities of the Social Development Service of the enterprise are focused on performing the following functions:

• information and research (cognitive) (provides the management of the enterprise with reliable and complete information about the state and trends of changes in social phenomena and processes in production. For this, the social development service should systematically research and analyze narrow places, develop social cards of workers and social passports of collectives, which represent a system of socio-economic indicators characterizing them. This function is of a creative nature, it is based on the collection, processing and analysis of social information, the study of the results of other sociological research and the determination of trends in the development of social phenomena and processes);
• management and prognostic (expressed in the duties of service employees to predict the development of social phenomena, processes and manage them in production teams);
• organizational and control (reduced to the organization and implementation into practice of scientific recommendations for the management of social processes, monitoring the implementation of these recommendations);
• consulting (consisting in providing the company's sociologists with practical advice to team members on various social issues, consulting on social topics);
• functions of social assessment (which consists in determining the social effectiveness of the implemented measures. Economic effect does not always coincide with the social. Certain measures, while improving economic performance, can cause undesirable social phenomena. The tasks of the sociological service include monitoring the social parameters of the development of the team in order to prevent their deterioration);
• pedagogical and educational function (imposing on social workers responsibilities for the dissemination of advanced experience, the organization of training, study and communication to the team, including the administration of the necessary sociological, psychological, pedagogical knowledge and convince them of the expediency of using this knowledge in practical activities, the formation of sociological thinking among production managers)

• 1) Planning and management of social development of labor collectives:
  • * analysis of the level of social development of labor collectives, preparation of proposals for projects of programs for the social development of collectives;
  • * study of the social aspects of scientific and technological progress, the development of measures to overcome the social heterogeneity of labor, the socio-psychological support of the introduction of new technology and technology, the reduction of heavy, monotonous and low-skilled manual labor;
  • * conducting sociological and socio-psychological research, analyzing and forecasting the development of social processes, preparing proposals for taking into account socio-psychological factors in the organization of production and everyday life;
  • * propaganda of sociological and psychological knowledge;
  • * participation in the organization and conduct of experiments, the development of proposals on the socio-psychological aspects of improving the economic mechanism;
  • * participation in the examination of projects for the construction and reconstruction of production and non-production facilities in terms of ensuring that they take into account social requirements and standards.
• 2) Improvement of the social structure and stabilization of labor collectives:
  • * forecasting social processes in connection with the planned programs of technical re-equipment of production, analysis of changes and development of proposals for improving the social structure of personnel;
  • * study of the reasons for staff turnover, development of measures to retain staff and stabilize labor collectives.
• 3) Introduction of progressive forms of labor organization:
  • * development and implementation of measures to improve job satisfaction. Ensuring the prestige of professions, enhancing the creative nature of work;
  • * carrying out certification and rationalization of workplaces in accordance with social requirements;
  • * preparation of measures to improve health and create safe and favorable conditions and improve the culture of work, improve the work and production life of women;
  • * development of proposals for improving the quality of labor rationing.
• 4) Development of labor and social activity of employees:
  • * development and implementation of measures to enhance the social role of the individual, create a favorable socio-psychological climate in labor collectives;
  • * Conducting sociological consultations for workers on production and household issues.
• 5) Social service:
  • * development of proposals for the improvement and development of social infrastructure and the creation of conditions to meet the socio-cultural and everyday needs of workers;
  • * analysis of the organization of leisure and the development of proposals for improving the use of free time, providing more favorable conditions for the rest of workers and their families, labor veterans and retirees.
• 6) Social protection, social security, social support for employees of the enterprise, social insurance, pension provision

A feature of the social development of enterprises in recent years is the development and implementation of various social programs that can be considered as a mechanism for the social protection of enterprise employees: non-state pension, social and medical insurance, training and retraining of employees, including financing the training of specialists from higher and secondary vocational educational institutions on a contract basis, as well as incentive tourism programs using funds from the enterprise social development fund, programs to improve working conditions and health protection. Distinctive feature modern social programs at the enterprise level - their free choice. The scale of social programs and the extent to which they cover the working people depend primarily on the possibilities of their financial, material and technical, organizational support at enterprises.

Due to this circumstance, the economic and social components of the enterprise should be interconnected. The better the first is developed, the more effectively the second develops. There is a "pendulum effect" at work. Improving social and labor relations at the enterprise requires strengthening the legal, organizational, financial basis of social protection. The content of social activities of the enterprise should be fixed in collective agreements and tariff agreements.

7) Medical and social work

Today, medical and social work is being formed into an independent direction of professional activity, and its preventive component includes measures to prevent socially dependent disorders of somatic, psychological, reproductive health, the formation of attitudes towards maintaining a healthy lifestyle, and providing access to information on health issues 1.

The main task of the workers of the medical and social assistance service of an industrial enterprise is to help people consciously control and improve their own life positions in order to long-term prevention of functional disorders and improve somatic health. To do this, it is necessary to create or activate the following links of medical and social work at the enterprise:

• to strengthen interaction between medical institutions and structural subdivisions of the enterprise of health-improving, social, trade union and other profiles;
• to develop complex medical and social measures at the enterprise with the integration of medical, social, psychological, legal, pedagogical approaches into all spheres of a person's professional activity;
• organize a wide educational work to strengthen the body's resistance as the main condition for maintaining health in conditions adverse impact environmental, industrial, social, household and psychological factors;
• social service to inform the official administrative and elected bodies about the factors contributing to the loss of health, the chronization of pathological processes that impede effective treatment, reduce the individual's orientation to a healthy lifestyle, violate social status person.
• 8) Improving working conditions

Specialists in social work should pay special attention in their activities to the problem of forming the health of workers. V developed countries the world is accepted to assess the health of the working-age population in economic terms. It has been determined that the intensity of the production process and labor productivity largely depend on the state of physical and mental health of working people. There is a mutual interest of entrepreneurs and employees in maintaining a high health index, which makes it possible to assess in a point system the health level of an individual, a group of people or an enterprise as a whole.

Improving working conditions and, consequently, maintaining the health of workers is one of the most important problems of social transformations in our country, since, unfortunately, there is no trend towards a decrease in the number of workers in unfavorable working conditions and a decrease in the level of occupational morbidity. As you know, the efficiency of the production process is determined not only by the number of employees, the level of their qualifications, the organization of production, but also by the state of health of each member of the team.

The current situation in society regarding the health of working people increases the responsibility of the administration industrial enterprises for taking measures to optimize working conditions and organizing preventive approaches to prevent the occurrence of occupational diseases. It is required to identify high-risk groups and, first of all, workers with long work experience, women of childbearing age, persons with functional disabilities, often and long-term ill workers, in order to carry out a complex of individual and group medical and preventive measures, including those that increase the overall resistance of the body. ...

The organization of the listed measures to promote the health of workers in an industrial enterprise requires economic costs, but, as experts calculated, this is compensated for by an increase in labor productivity by 40-60%, which brings significant profits to production. This means that it should be profitable to invest in the health of working people.

On the other hand, workers should be educated to maintain their health and take personal responsibility for the implementation of recommendations for health improvement that weaken the impact of unfavorable production factors on the body.

A very serious moment that adversely affects people's health is the presence of bad habits, such as smoking, alcohol abuse, drug addiction, substance abuse. People exposed to such an impact bring economic losses to the enterprise due to frequent smoke breaks, inability to adequately and quickly respond to the production process, lethargy, weakness and low working capacity. Taking into account the experience of foreign countries, in this organization, material penalties are applied in cases where the employee smokes in the wrong place.

When considering the economic approaches that shape the health of workers in industrial enterprises, the implementation of this program should solve the following problems:

The interest of the employee himself in maintaining and restoring his health. To do this, introduce any incentives for employees who are not sick, do not have bad habits and regularly undergo medical examinations. Reduce size monetary compensation in connection with the morbidity associated with the presence of bad habits. Create competition in hiring by giving preference to healthy people.

To motivate business leaders to maintain and improve the health of their employees. The enterprise must carry financial responsibility for the health of their workers, which will inevitably lead to intensification of measures to improve the working conditions of workers.

* resolve the issue of social protection of employees who have been working at the enterprise for a long time, where there are unfavorable factors for health, namely, to pay additional compensation in case of loss of health or when an employee becomes disabled due to a general illness.

Scientists note a decrease in the importance of health in the minds of the population, which indicates a decrease in the predisposition to a healthy lifestyle due to the limited socio-economic and socio-psychological capabilities of society. All this indicates that the need for adequate and effective measures aimed at providing medical and social assistance to employees of the enterprise is sharply increasing.

9) Social support against the damaging effects of stress Social support has traditionally been viewed as a buffer between occupational stress and the dysfunctional effects of stressful events, as it influences a person's confidence in coping and helps prevent the damaging effects of stress. The search for social support is the ability to find support from others (family, friends, colleagues) in a difficult situation - a sense of community, practical assistance, information 1. Social support is significantly associated with psychological and physical health, regardless of whether life and work stresses are present or not.

For the professional adaptation of specialists and the preservation of their professional longevity, it is promising to develop and use various types of social, professional and personal support to prevent burnout syndrome.

7) Socio-psychological service

The Social Work Specialist has many functions. In carrying out them, he certainly resorts to the help of psychology. Studies show that at least one third of the country's adult population lives in conditions of high levels of psycho-emotional stress. In ecologically unfavorable regions, this figure rises to 45%. Another third of the population lives in a state of average level of chronic psychoemotional stress. Thus, approximately 70% of Russians are affected by chronic high and medium stress. It was found that the main sources of stress are legal insecurity, a low level of environmental safety, a difficult environmental situation, fears for the future, a conflict situation in the family or at work. About a third of the adult population needs psychological help to correct the psychoemotional state.

Therefore, in social work at an enterprise, it is advisable to use psychological methods aimed at solving the problems of adaptation of workers, socialization of young people, and improvement of the social and production environment. Methods are divided into individual and group.

Significant results in social work allow the use of methods of psychodiagnostics, focused on the study of social and psychological characteristics of the individual, collectives, educational, economic relations.

Psychological counseling is widely used in social work. Both managers and ordinary workers should apply for it. Based on the results of this work, their individual and group activities are built. Psychological selection is a necessary method of social work. It is used for the social and professional self-determination of the employees of the enterprise, the definition of the field of retraining of personnel, the recruitment of groups.

The methods of psychotherapy in this case are focused on psychological transformations in the structure of an integral personality. On this basis, the psychological methods used in social work in the form of training, games, immersion are systematic and powerful.

The social worker most often acts as a social psychologist. He seeks to understand the person who turned to him for help, helps him to realize his own position, the strengths of his personality, in order to solve the problems facing him. The social worker acts as an active party organizing, maintaining and developing contacts. He develops the motivation for socially oriented activities of clients, enriches the individual's initiative, corrects behavior, and conducts socio-therapeutic work.

A social worker at an enterprise must act like a practical psychologist, since the content and methods of his activities are aimed at solving practical problems of the life of his clients. By ensuring success in the field of survival, retraining, reeducation, the social worker gains trust with clients.

The content of social activity includes several psychological aspects, such as: the formation of social needs, interests, motives, methods of communication, perception of a person and groups, the creation of favorable conditions for the life of people. Social work tools also contain a variety of psychological elements; informing, instructing, recommending, persuading, various types of analysis.

The pinnacle of the system psychological support social work is the formation of social protection not only for clients of social security, social rehabilitation, social therapy, but also the structures themselves that solve the problems of social work.

The following are considered as performance criteria:

• availability of a database and cards of personalized social accounting of the department's clients;
• the number of events held with the participation of the department;
• satisfaction of employees of the enterprise with the social policy of the organization, the work of the department, identified through special surveys, questionnaires, interviews of staff;
• correlation of the costs incurred for an individual employee with the results. his production activities.

Expected results of the program implementation:

^ Improving methods of managing the social development of labor collectives, methodological support.

• 2) Ensuring the growth of social efficiency, which, along with economic efficiency, is the most important prerequisite and condition for the well-being of the enterprise and its employees.
• 4. The program for planning the social development of the labor collective at the enterprise for survival in the new market environment pushed the issues of planning social development at enterprises to the background. However, this does not mean that the need for such work has lost its relevance. Strengthening the stabilization processes in the country will inevitably put the problems of managing social development in a number of priorities. Therefore, it is advisable to consider the issues of organizing the management of social development at enterprises. Social processes at the enterprise must be controlled; these goals are served by social planning or planning the social development of labor collectives.

Labor collectives are called upon to produce material benefits, but this is not an end in itself, but a means of creating favorable conditions for workers for work, study, recreation, development and the best use of their abilities. Depending on the factor, the main principles of social planning are put forward:

• * at the center of strategic planning is not the manufactured product, but the person as a producer and consumer, as a socially active person;
• * achievement of the set social goals is based on economic growth: the team can set only those social tasks for the solution of which the material base has been created;
• * the complexity of approaches and measures aimed at solving the identified problems;
• * scientific validity and objectivity of the proposed methods and mechanisms for solving problems;
• * targeting principle.

These principles determine the goal of the program: the formation and implementation of a system of methods and means of systematic management of the development of the labor collective as a social community, targeted regulation of social processes and the development of social relations at the enterprise level.

The achievement of this goal is facilitated by solving problems:

• 1) To form and implement a system of technological, technical and organizational measures aimed at maximum satisfaction of the reasonable needs of team members, increasing the content of work, creating favorable conditions for work, study and recreation, which is;
• 2) Creation of conditions for maximum use of opportunities and all-round development of the social activity of a person's personality in the production sphere.
• 3) Education of the personality of a team member, the formation of his proactive attitude to work, the improvement of relationships in the team.

Objects of impact: the labor collective of the enterprise

Program implementation level: enterprise level.

Scale: structural.

Period: mid-term

Program implementation technology

The technology for the implementation of the planning program for the social development of the labor collective at the enterprise is a process of interdependent stages of work, involving their reproduction in a certain sequence:

1) Diagnostic stage

Social planning at the enterprise should be preceded by a comprehensive sociological study of the workforce:

• study of the social structure of workers;
• identification of its weak links and areas of improvement.
• study of people's attitude to work, factors of attractiveness and unattractiveness of labor at the enterprise as a whole and in each of its divisions;
• study of the degree of meaningfulness of work, its conditions and the level of its remuneration, staff turnover, labor discipline, value orientations in the team.

Based on the results of the study, scientifically grounded recommendations are developed for changing the social parameters of the labor collective and specific proposals are made in various areas of work in the collective of the enterprise. Such recommendations and suggestions become the basis for social planning for the current period (year) and perspective (3-5 years and more).

2) Planning and organizational stage

It involves drawing up a plan for the social development of the labor collective of the enterprise, which includes a set of scientifically based measures, tasks, indicators for the entire range of social problems, the implementation of which contributes to the most effective functioning of the collective.

The workforce social development plan includes:

A) Determination and formulation of goals and objectives that determine the direction of theoretical developments and the effectiveness of social planning in practice, taking into account the parameters and relationship of social and economic development of the team, which depends on the effective use of social factors, the reorientation of production to the consumer, on the full and comprehensive use of human capabilities ...

Developing a plan involves four stages:

• 1) Preparatory stage:
  • * making a decision on the development of a social development plan;
  • * definition and formulation of goals and objectives that determine the direction of theoretical developments and the effectiveness of social planning in practice (taking into account the parameters and relationship of social and economic development of the team, which depends on the effective use of social factors, the reorientation of production to the consumer, on the full and comprehensive use of human capabilities );
  • * determination of sources and possibilities of the resource base, the necessary solution identified problems;
  • * determination of indicators of social development of the labor collective (determined mainly by the collectives themselves, based on the availability of opportunities in the interests of development and increasing the efficiency of its activities);
  • planning additional measures to limit undesirable tendencies and stimulate socially progressive ones. For this purpose, a whole system of levers and incentives is used (prestige of the profession and place of work, enterprise traditions, etc.).
  • contracts are concluded with organizations involved in the development and implementation of the plan;
  • are drawn up calendar charts performance of work; clear parameters of work are determined (indicators and timing of each event);
  • the program and methods of research are determined based on specific production conditions;
  • forms are being developed working documentation;
  • working groups are being formed;
  • the content of the work is determined and functions are distributed between the performers (creative teams), instructions are given and the team is informed;
  • distribution of functional responsibilities and determination of the degree of responsibility for the level of effectiveness of the measures taken.
• 1) Analytical stage:
  • the degree of fulfillment of the previous plan of social development of the labor collective is determined;
  • studied social structure, working conditions, living conditions and rest, level wages and other collected materials;
  • held comparative analysis information received with normative data, achievements of advanced experience in science and technology, which contributes to the scientific substantiation of the plan;
  • processing and obtaining primary social information, compared with the results of specific sociological research;
  • the identified general trends and patterns are drawn up in an analytical note.
• 2) Design stage:
  • measures, proposals and recommendations are developed to improve the indicators of the social development of the team, which must be specific and realistically feasible;
  • an initial version (draft) of the plan is drawn up in sections, the economic and social efficiency of the proposed activities is determined, which are coordinated with the functional services;
  • the draft plan is transferred to the working group, which forms a consolidated draft plan, which is coordinated with the main specialists of the enterprise and the head of the enterprise;
• 3) Control stage - a system of control over the implementation of the social development plan is being developed, which includes the existing system of accounting, control and reporting at the enterprise.

The social development plan of the working collective reflects the following directions of the organization of social work:

• A) Improving the social structure of the team:
  • measures to reduce the share or complete elimination of heavy and harmful work to health;
  • work to reduce the share of low-skilled labor by increasing the educational and qualification levels of workers;
  • measures for the social protection of workers, taking into account their gender and age characteristics (the work of women, adolescents, elderly people is considered separately, indicating the changes that are advisable to be carried out among these categories of workers;
• B) Social factors development of production and increasing its economic efficiency.
• planning of activities related to the implementation new technology and technology. Among such activities, one can name the design of progressive forms of organization and remuneration of labor, and the reduction of its monotony. The saturation of production with high-performance equipment exacerbates the problem of releasing workers and ensuring the employment of enterprise personnel.

In this case, the possibilities of using various forms of employment are considered: part-time work, flexible working hours, home-based work for women and pensioners, etc.; on-the-job training; measures to stimulate rationalization and invention.

• C) Improving the working and living conditions of employees.
• implementation of measures to improve the working environment, to replace equipment that is a source of increased harm and danger, or to reliably isolate such equipment;
• measures to comply with sanitary and technical norms, labor safety standards, to organize well-equipped change houses, points for eating, washing work clothes, repairing shoes, delivering food and industrial goods to workers through order desks, etc.
• measures to provide employees with housing, preschool institutions, recreation areas, etc.
• D) Education of labor discipline, development of labor activity and creative initiative
• analysis of value orientations of employees;
• implementation of measures aimed at stimulating high labor and production discipline, at developing various forms of involving workers in improving production.
• E) Drawing up a social passport of the enterprise

The social passport of an enterprise is a set of indicators reflecting the state and prospects of social development. It characterizes the social structure of the enterprise team, its functions, working conditions, the provision of workers with housing, preschool institutions, social infrastructure units at the enterprise itself. The passport reflects:

• intracollective relations;
• social activity of employees and other issues.

The data from the social passport is used in the development of the social development plan.

F) Development and implementation of specialized social programs, such as, for example, "Health", "Women's Labor", "Youth", "Housing", etc.

Expected result of the program implementation:

Improvement of the system of technological, technical and organizational measures aimed at the social, professional development of team members;

• 2) Increasing the level of the use of opportunities and the all-round development of the social activity of a person's personality in the production sphere;
• 3) Improving the management of social processes, improving educational work and developing the creative activity of the working people.

Implementation project approach in activitysocial service institutions Shapovalova I.F., methodologist of the organizational and methodological department of the state budgetary institution of social services of the Krasnodar Territory "Leningrad Complex Center for Social Services of the Population", the village of Leningradskaya Krasnodar Territory

annotation

The article discusses the need to restructure the organization of social work in the direction of a project-oriented approach. The ways of increasing the professional competence of employees and acquiring new competencies for the purpose of high-quality social services for various segments of the population are presented.

Keywords:social services, project approach, project-oriented activities, social programs, projects

The modern life of society requires significant changes in the content of social policy implemented in social service institutions. The social work specialist in the current environment must be solution-oriented specific tasks aimed at improving the quality of life of the population, harmonizing relations in the "person - society" system. That is why in GBU SO KK "Leningrad Complex Center for Social Services of the Population" the task of training a specialist who is ready to carry out professional activities at a high intellectual and creative level comes to the fore. Thus, training is focused on acquiring skills aimed at clearly defining problems, searching for non-standard, fundamentally new creative solutions, as well as their application and implementation. In connection with this task, it became necessary to restructure the organization of social work to a new vision from the point of view of a project approach using systems thinking, involving all specialists in the social sphere: heads of structural units of the institution, social work specialists, social workers, psychologists, social educators, teachers - organizers and other employees of the institution. Mastering modern methods of project implementation, social service programs is an increase in the professional competence of employees, the implementation of their intellectual and creative abilities.

Like any professional activity, teaching a technological process is not a one-step act, but a step-by-step work that requires a logical conclusion. The preparatory stage for solving the assigned tasks is to determine the form of the target impact.

At the training workshop "Design as an activity", which is considered as an educational program, is carried out by mastering the methodology of project management. The seminar involves the training of specialists in the social sphere in design: firstly, as a teaching technology, which is based on a project approach; secondly, as a collective activity to create a mechanism and ways to implement the project.

At the first stage, the concept of "technology of social work" is revealed as a process of professional assistance of various kinds a person who finds himself in a difficult life situation, which he cannot cope with on his own; the algorithm of the specialist's activity, the result of which is a significant improvement in the client's life.

When analyzing problems and identifying the causes of their occurrence, goals are formulated, tasks and their sequence are clearly defined, and mechanisms and tools for implementation are developed.

To exclude work with the served citizens by standard planning methods, the rules for drawing up the program are being worked out (Figure 1).

Figure 1 Scheme of drawing up a program and plan

As an activity, design has its own structure. The structure includes several relatively independent, but still dependent on each other stages:

• identification of the key problem;
• researching;
• development of a project program;
• formation and execution of project documentation;
• project product implementation.

Figure 2 shows a graphical model of implemented programs or projects.

Knowledge of the flow chart allows the social services professional to get an idea of ​​the progress of the work ahead.

It is important to understand that it is impossible to master the design culture only theoretically. Having received a certain baggage of knowledge on creating a project, we proceed to the next stage of training employees in design.

Practical development of design methods of work is carried out at a seminar in joint work on the development project "Step of development"... This is the first familiarization method of practical activity, which creates a model for solving specific socially significant problems of categories of citizens in need of assistance (Figure 3).

The preparation for the targeted impact was the independent study by the staff of the accumulated experience in the field of creating social projects published in journals, methodological literature; development and release of the "Methodological manual for project activities", "Methodical recommendations for the analysis of the results of project activities"; drawing up a presentation.

According to its content, a mechanism for the phased implementation of the project is determined. At the first stage, the relevance of the problem is highlighted, which consists in the need to increase the level of professional competence of the center's specialists, goals and the expected result are formulated. When determining the goals and the result, an ambiguous reaction of those present is possible, but this fact is explainable. Firstly, resistance occurs for psychological reasons: any person experiences confusion of feelings, change of mood, when faced with changes, something new. Secondly, difficulties arise due to the lack of personal experience in project activities. Based on the presentation of the situation, a strategy for changes in the current situation and the possibilities of an alternative are developed. The key goal is to study the project implementation methodology and apply it in practice. After repeating and generalizing the sequence of the technological process, which was analyzed at the previous seminar, an acquaintance with the traditional design model occurs: goal-setting, determination of the mechanism for performing the assigned tasks, selection of tools, effective use of available resources, development and implementation of activities, analysis and documentation.

The second stage is dedicated to the implementation of the project itself. Each participant receives teaching materials. The methodological manual contains blocks of project development, factors that ensure its effective implementation. Based on the project development mechanism, in parallel, the actions taking place in the classroom are analyzed and tracked, thereby emphasizing the inclusion of specialists in project activities.

Prediction of negative effects during introduced changes is carried out using a questionnaire. This is the third stage of the Development Step project. The target indicators are: the level of methodological literacy and professional competence of employees, the degree of involvement of the seminar participants in project activities, an assessment of the realization of each participant's own potential, the number of project ideas put forward.

Understanding the meaning of project-oriented activities allows a modern specialist to communicate more effectively and efficiently with other project participants (project team), make an effective contribution to the organization and implementation of the project, informatively present the project to both the professional community (experts) and customers and users; analyze and evaluate your professional and personal skills.

The development of a project approach in the social sphere in the Leningrad KTSSON in the format of programs and projects for clients to provide various social services, to prevent a healthy lifestyle, to develop scenarios and events for various categories of citizens, information and reference materials for the center's staff is aimed at ensuring social culture , participation of each specialist in solving problems of social services, welfare of the population.

As a result of the introduction of social design technology into the practice of the center, social projects and programs are presented (Table 1) for the employees and clients of the center.

Completed social projects and programs

Any methodological activity is based on experimental implementation, achievements and is aimed at a comprehensive increase in competence, the acquisition of new competencies and the professional growth of each specialist of the institution.

Links to sources

1. Tukkel I.L., Surina A.V., Kultin N.B. Management of innovative projects: textbook / Under total. ed. I.L. Tukkel - SPb: BHV-Petersburg, 2011, 416 p.
2. Seleznev P.S., Zhuk S.S. Social project management. Monograph / Publishing house: Prospect, 2016, 96 p.
3. Morozov A. Social design in social work. Tutorial/ Publishing house: Infra-M, 2015, 208 p.
4. Khairullin V.A. Assessment of the budgetary and social effect in the development of state investments / V.A. Khairullin, E.V. Shakirov. - Ufa: RITs USNTU, 2013 .-- 54 p.

Implementation of the project approach in the activities of a social service institution