The goal is business communication. Business communication goals - abstract. Psychology of business communication

Federal Agency for Education

GOUVPO "Norilsk Industrial Institute"

Department of Philosophical-Historical and Socio-Economic Sciences

ESSAY

by discipline "Fundamentals of corporate culture and business communication»

Theme: "Goals and values business communication »

Completed:

Checked:

NORILSK 2010

Introduction

Business conversation

Business communication goals

Business communication values

Conclusion

Bibliography

Introduction

As soon as a person was not named: and homo sapiens (a reasonable person), and homo fuber (a person who produces), and homo ludens (a person who plays). It seems that with no less reason it can be called homo communicans - a communicating person.

Russian thinker Pyotr Chaadaev (1794-1856) wittily remarked: "Deprived of communication with other creatures, we would nibble the grass, and not reflect on our nature." And he was right, because the natural way of a person's existence is his connection with other people, and a person himself becomes a person only in communication.

The need for communication, according to psychologists, is one of the basic (basic) human needs. The importance of communication as a basic need is determined by the fact that "it dictates the behavior of people with no less authority than, for example, the so-called vital needs." Communication is a necessary condition for the normal development of a person as a member of society and as a person, a condition for his spiritual and physical health.

Being a powerful consumer of human energy, communication at the same time is an invaluable biostimulator of his life and spiritual aspirations.

In psychology, communication is defined as the interaction of two or more people, consisting in the exchange of information between them of a cognitive or emotional-evaluative nature. Depending on the communication technique used and its goals, the following types can be distinguished:

H "Contact masks", that is, formal communication, in which there is no desire to understand and take into account the personality characteristics of the interlocutor.

H Formal role communication, in which both the content and the means of communication are regulated by social roles and communication.

H Secular communication is formal, and its participants say what is supposed to be said in such cases.

H Manipulative communication. It is aimed at obtaining one-sided benefits from an interview using a manipulative technique of influencing the opponent in communication, depending on his characteristics as a person.

H Spiritual interpersonal communication between people, in which the deep structures of the personality are revealed.

H Business conversation is aimed at harmonizing and uniting the efforts of people in order to establish an attitude and achieve a common result.

Both an individual and a group can act as subjects of communication. If we consider why and for what people communicate, it turns out that there can be 4 goals:

The purpose of communication is outside the very interaction of subjects;

The purpose of communication is in himself;

The purpose of communication is to familiarize the partner with the experience and values of the initiator of communication;

The purpose of communication is to familiarize him (the initiator) with the values of the partner.

Further, we will be interested only in business communication - communication that has a goal outside itself and serves as a way to organize and optimize one or another type of objective activity: industrial, scientific, commercial, etc.

Business conversation

Any common cause involves communication and interaction of participants as a necessary means of ensuring its effectiveness. Activity can neither arise nor be carried out without intense communication.

Business communication is a special form of interaction between people in the process of a certain type labor activity, which contributes to the establishment of a normal moral and psychological atmosphere of work and partnership relations between managers and subordinates, between colleagues, creates conditions for productive cooperation of people in achieving significant goals, ensuring the success of a common cause.

Business communication is a complex multidimensional process of developing contacts between people in the service sphere. Its members act in official statuses and are focused on achieving goals, specific tasks. The specificity is the regulation - subordinate to the established restrictions, certain national and cultural traditions, professional ethical principles.

By the way of information exchange, the types of business communication are divided into oral and written. Oral types, in turn, are subdivided into monological and dialogical. Monologue types of speech include a welcome speech, trade (advertising), informational, report (at a meeting, meeting).

Dialogue types of speech:

Business conversation (short-term contact, mainly on one topic);

Business conversation (exchange of information, accompanied by decision-making);

Negotiations (discussion with the aim of concluding an agreement on any issue);

H interview (conversation with a journalist intended for print, radio, television);

Discussion;

Meeting (meeting);

Press conference, contact business conversation (direct, "live" dialogue);

H telephone conversation.

V direct contact and direct conversation, verbal and non-verbal communication are of the greatest importance. Conversation or sending messages over the phone are the most common forms of communication, they are distinguished by direct contact and a wide variety of methods of communication, which allows you to combine the business (formal) and personal (informal) parts of any message.

Written types of business communication are official documents: business letter, protocol, report, certificate, report and explanatory letter, act, statement, agreement, charter, position, instruction, decision, order, instruction, order, power of attorney, etc.

Material - exchange of objects and products of activity;

C cognitive - knowledge exchange;

Motivational - exchange of motives, goals, interests, motives, needs;

Activity - exchange of actions, operations, abilities, skills.

By means of communication:

Direct, which is carried out with the help of hands, head, torso, vocal cords, etc.;

H mediated - associated with the use of special means and tools (letters, fax, etc.);

Direct - personal contacts and direct perception of people with each other in the very act of communication (telephone conversation, live broadcast, etc.);

W indirect - carried out through intermediaries (other people).

The subject of business communication is the business in which people are engaged in the process of activity, and not the problems affecting their inner world:

Business communication goals

Business communication becomes of paramount importance for people who are engaged in management. As studies in the field of management show, on communication and communication, according to averaged data, about 80-90% of the working time of managers of all known levels is spent.

The main goal of business communication is the organization of fruitful cooperation, as well as the creation of optimal conditions for the successful solution of the problems facing the organization and its individual employees.

In other words, the purpose of business communication can be called the organization and optimization of a certain type of joint activity.

However, in addition to the general goal, it can also be divided into personal goals, to one degree or another realized by the direct participants in communication:

The pursuit of personal safety in the process social activities, in the course of performing their professional duties, which often manifests itself in avoiding the responsibility assigned to the employee;

The desire for power, that is, the desire to expand the scope of existing powers, to move only up the career ladder, to get rid of the burdensome burden of hierarchical control;

The desire to increase their prestige, which is often combined with the desire to strengthen the prestige of the position and the organization itself.

But in order for the goal of business communication to be successfully realized, in modern psychological science there are two main ethical and psychological principles of business communication, which include:

The principle of creating conditions for the identification of creativity and professional knowledge personality, on the basis of which it is possible to harmonize the personal goals of the employee with the general goals of the organization;

The principle of authority and responsibility, which regulates business communication within the framework of official rights and duties in accordance with the official status of an employee, its assessment business qualities and using his direct qualifications and experience.

Business communication values

Studying any form of business communication, we are faced with its general laws. Let us present a diagram of the relationship between interaction and development. The main elements of this scheme: the system of mutual influence and the person. A person's ideal is what a person is and what he does, i.e. the embodiment of what he can become. These are the best tendencies that, being embodied in a model, become an incentive and regulator of its development. The system of mutual influence contributes to the development of a conscious personality.

In the process of business communication, the originality of the operation of the laws of interpersonal relations is studied, specific patterns are revealed. Business communication involves the regulation of production and non-production relations in the working environment.

In business communication, the mutual development of the subjects of communication is carried out. The essence of such a process is expressed in the degree of consciousness and activity of the person participating in it. The purpose of business communication is to develop cooperation. Business communication is a condition for the development of the technique of thinking and behavior, helping the one who owns it to come to the right conclusions.

The dependence on coordination and mutual influence is much broader than is usually implied when talking about communication. If there were no effective procedures and techniques, we would not be able to enjoy any of the fruits of civilization.

The behavior of participants in business communication should be imbued with purity and nobility. The development of business communication consists in the improvement of its subjects, in the superiority of their soul and heart, in the inner beauty and high degree of morality. In communication, it is important to use reasoning, correct and comprehensive commentary on information obtained from the press, radio, television and other sources, selection and generalization of necessary facts and events, creation and formulation of your own information of interest to the interlocutor. In business communication, a competition of minds, programs, projects, regulations is realized.

Knowledge, its breadth and depth, outlook, erudition provide flexibility and self-activity of thinking. Business communication determines the organization of mental activity, forces its participants to reflect on a particular problem, to form their views and attitudes, to determine their place and purpose in production activities. The system of mutual influence encourages subjects of business communication to perform that set of interrelated actions, as a result of which goods and services necessary for society are produced. As a result, the mechanism of positive cooperation and coordination in the work collective is developing and improving.

In business communication, participants take those actions that, in their opinion, will bring them the most benefit (i.e., benefit minus all possible costs or losses associated with these actions). Everyone acts in accordance with their personal interests, in accordance with the formulated rules, depending on the interaction in business communication. Highly developed people experience tremendous satisfaction in helping others. There are, unfortunately, some - probably not many - who get satisfaction by harming their employees. However, a developed personality manages to correctly predict the actions of complete strangers. This is useful in cases where you want to influence the behavior of other people.

Acting in their own interests, participants in business communication create opportunities for choice for their opponents. Mutual influence is a process of continuous mutual adaptation to changes in benefits resulting from their interaction with each other. These actions alter the relative costs and benefits of the opportunities presented to other people. Changes in costs and benefits can induce participants to change their behavior so that it is more consistent with the actions of others. This is the main mechanism of cooperation between participants in business communication, which allows them to ensure the satisfaction of their needs using available means. Thus, in the interaction of personal and personal interests and needs, a rational choice is made in business communication.

Having previously weighed the expected pros and cons of the available options, a person learns from his mistakes and, therefore, tries not to repeat them. People, in pursuit of their interests, adapt to each other's behavior, although they comply with the norms and rules accepted in society. This is how the personal and public interests of business communication participants are combined. An important part of the rules governing these interactions are property rights, which delineate what belongs to whom. Property rights and other rules and regulations ultimately determine exactly what choices are made by business entities in pursuit of their interests.

If participation in the discussion and solution of production problems is of a formal nature, then it is not the social qualities of the leader's personality that dominate, but the qualities of the performer, i.e. reasonable natural essence of man. In this case, the rules of business communication are only an external requirement, and not the internal essence of its subjects.

Conclusion

As you can see from the abstract, business communication is a very important and necessary process aimed at uniting efforts and agreeing people in order to establish a relationship between them and achieve some common result.

Business communication serves as a way to organize and optimize a certain type of substantive activity. It can be industrial, scientific, commercial, etc. In the process of this labor activity, interacting, people establish a normal moral and psychological atmosphere of work and partnership relations between managers and subordinates, between colleagues, create conditions for their productive cooperation in achieving significant goals, ensuring the success of a common cause.

The most significant goal of business communication can be called the organization of cooperation that bears fruit, it can also be the creation of optimal conditions for the successful solution of those tasks that face both the organization and its individual employees.

Among other things, personal goals are also distinguished in business communication:

The pursuit of personal safety;

The desire to improve their living standards, improve their financial situation;

The desire for power;

The desire to increase your prestige.

But, studying business communication, we can distinguish not only its general or particular goals, but also general laws. In general, this process represents a diagram of the relationship of interaction and development. The main elements of this scheme: the system of mutual influence and the person. A person's ideal is what a person is and what he does, i.e. the embodiment of what he can become. These are the best tendencies that, being embodied in a model, become an incentive and regulator of its development.

In business communication, the mutual development of the subjects of communication is carried out. The essence of this process is expressed in the degree of consciousness and activity of the person participating in it. Business communication, conditioning the organization of mental activity, forces its participants to reflect on any problem, to form their views and attitudes, to determine their place and purpose in production activities. In business communication, a competition of minds, programs, projects, regulations is realized.

Business communication allows you to better understand what market, new socio-economic relations require, to see a wide range of complex social relationships. It is able to explain the processes of coordination in society and identify the prerequisites that allow them to develop successfully.

Bibliography

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2. Methodological and theoretical problems in psychology / B.F. Lomov. - Moscow: Nauka, 1984 .-- 253 p.

3. Fundamentals of Psychology / Stolyarenko LD. - Rostov-on-Don: Phoenix, 1997 .-- S. 634-635.

4. The basics of imageology and business communication: tutorial for university students / A.S. Kovalchuk. - Ed. 5th, add. and revised Rostov n / a: Phoenix, 2007 .-- 282 p. - (Higher education).

5. Fundamentals of business communication: a tutorial / L.G. Pavlova / ed. L.A. Vedenskaya. - Ed. 2nd. Rostov n / a: Phoenix, 2009 .-- 311 p. - (Higher education).

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Business communication plays an important role in different types professional activity determines their success. It acquires special significance for people involved in management. Thus, managers - managers spend 80% of their working time on communication. And this is no coincidence: after all, the purpose of business communication is to organize fruitful cooperation.

In the scientific and methodological literature, there are many definitions of the concept of "business communication". Here is one of them, which emphasizes the goal. Business conversation- this is interpersonal communication with the aim of organizing and optimizing one or another type of substantive activity: industrial, scientific, commercial, managerial, etc.

Business communication is a complex phenomenon. Its character is influenced by both vertical and horizontal communications in the process of interaction. Business people constantly have to communicate with persons standing at different levels of the hierarchical ladder (vertically), as well as with colleagues, employees of the same level (horizontally). In the first case, these are subordinate relations, in the second, partnerships.

Subordination relations are due to social status interlocutors and administrative and legal norms (for example, a manager is a subordinate).

These relations are characterized by the strict subordination of the junior in rank or position to the senior, the observance of the rules of official discipline. The leader makes decisions that are binding on the subordinate. How often a leader who prefers a subordinate type of relationship adheres to an authoritarian style of communication, he chooses a closed strategy of monologue. For him, the interlocutor is an object that can be manipulated. The main thing for him is not to listen to the interlocutor, but to speak himself. He sharply, categorically expresses his opinion. It is characterized by phrases like: I'm interested in this and that; I consider that; even though you do not know this; no, you're wrong.

This kind of relationship cannot be conducive to the success of the business. They shackle initiative, suppress feedback, kill interest in the case.

Partnerships are of a different nature. They are guided by a strategy of cooperation and mutual understanding, taking into account the common interests and needs of the participants. Such relations correspond to the Russian rhetorical ideal of the Socratic type, Plato's dialogues.

“It is no coincidence that in business life there is a shift from strict subordinate relations to partnerships, to the establishment of vertical subordinate - partnership relations. This increases the business and creative activity of people, is important factor technological production process "(5, 40).

What is typical for business communication? We will analyze this question in the next section.

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Communication goals. All people are aware of the basic human needs - water, food, sleep, safety, they attach great importance. The listed needs are a source of normal biological life for mankind. But also people have a responsibility to take care of psychological health. Communication is of great importance in the psychohygiene of an individual. It has long been proven that if a person is created conditions of complete isolation from the outside world, and not given the opportunity to communicate, he will gradually become mentally unbalanced. Therefore, you need to give due importance to the quality of your communications. Thanks to them, people become social beings, not just biological ones. Interaction in communication makes it possible to achieve some personal goal.

The purpose of communication between people is often that they know exactly why they need to communicate with this particular person.

The content of the goal and the means of communication fill the meaning of the communication process itself. That is, psychology explains the content of the goal and means of communication as follows: this is what people come into contact for and how it happens. With the help, people learn to understand how socio-economic, market relations work. People who are in business communication, who are in a hierarchical structure, being at a certain level of it, obeying someone one, or giving orders to someone else, know well how complex social relationships are, and this contributes to their socialization in society. Company employees gain experience in knowledge of all coordination processes in society, they can see how to change conditions in order to achieve greater success with the help of these changes, to achieve all set goals.

Goals and objectives of communication

People in one way or another, constantly, set themselves certain goals. The goal in work, in studies, in competitions, there is also the goal of communication between people. Due to the fact that a person is a creature tuned in a collectivist way, it happens that he just needs a dialogue, he wants to have a heart-to-heart talk, for no obvious reason, and he truly believes that in this way he has no goal, then there is no final result from the conversation. But in fact, even the usual desire to just talk is also a goal, or rather an end in itself, communication for the sake of communication (with relatives, friends). Probably, such a simple reason is very important, because here a person does not use another person to achieve a certain goal of his own, but enjoys the process itself.

What are the goals of communication? Other goals are also carried out in communication, in general there are just a lot of them, it is probably impossible to just name all of them, you can only generalize, since the goal is a specific idea that guides a person in his actions, deeds, thoughts.

Psychology divides the main goals of communication into personal and group, social, aesthetic, cognitive, biological.

In the process of personal communication, a person shares his problems, views, experiences and giving all this - in response, he expects support, acceptance, understanding, it is this reaction that will be the goal of this communication for him. There are people who interact with others to validate their individuality, superiority, and dominance. They deliberately behave defiantly, and as soon as they notice that the interlocutor is reacting in the way they need (he is surprised, frightened, becomes silent, lost), they rejoice, because they have achieved their goal. Many are looking for salvation, help and protection in communication with another person, while some, on the contrary, see it as their goal to help everyone disinterestedly (altruism).

The purpose of communication may be acquaintance, the desire to establish contacts with a person because of sympathy or benefit. When looking for a partner to play, people are also required to make contact.

A group goal is also possible, for example, in a work team, where employees are connected by business communication, and they have a specific goal for the work plan. A group of students or schoolchildren also have a common goal related to scientific activity. For a sports team, communication goals are team cohesion and competition victory.

The microcosm of each person is a temple of all his thoughts, creates the autonomy and uniqueness of each subject. Therefore, being in communication with people, it is impossible to deny the fact that the characterological characteristics of a person affect the communication process. If the interlocutors cannot perceive each other normally and adequately, through personal mutual hostility, it will be very difficult for them to achieve some common goal. But when, overcoming their own prejudices, stepping over their own ego, they still support the communication channel, they have the opportunity to create extraordinary power together. The energy of two people merges and becomes one and strong, and if it is a group, then the accumulation of all their energy forms a huge force. Thanks to such a process as communication, people learned to live together, evolve and survive in the wild, so the goals of the group were achieved, and the needs of each individual person were satisfied.

The goals of communication directly depend on the type of relationship between the subjects: pedagogical - communication between a student and a teacher, in this regard, the goal is to teach and learn, a managerial goal (subordinate and boss), entrepreneurial - a seller who has a product and a consumer, goals that will bring them mutual benefit, curative - a healer who gave help and a patient who received it and many others.

Depending on the specifics of the conversation, there may be different goals and. If the contact between people occurs directly, they use speech, facial expressions, improvised objects to improve the visualization of what was said. If indirectly, they communicate through telephone conversations, SMS, letters.

The functions and goals of communication psychology in this regard claims that they are definitely dependent on each other, in this vein the following functions are distinguished: social adaptation (the formation of a person as a social being), transfer of information, regulation of relations with each other, the expressive function is displayed in exchange emotions and experiences.

Thus, the functions and goals of communication complement each other, and having fulfilled some function of communication, a certain goal is satisfied.

The purpose of business communication

There is business communication, which differs from ordinary communication in that it has a certain framework, it is limited by the fact that the subjects here are people, the subject of communication of which will always be an object associated with their work activities (solving organizational, managerial, productive tasks).

In business communication, the purpose of communication takes the form of negotiations.

The goals and means of communication in business communication are related to the subject of common work. For example, when a company needs to generate ideas, they use brainstorming techniques.

When labor issues are resolved, their solution becomes the goal of the entire team, and for this each employee, being an object of communication, must make his own efforts. Therefore, it is very important that all participants in the communication are people of the same level in order to minimize the risk of misunderstandings between them. The circle of professionals solving business issues will be able to bring the company to the highest level. If in this circle, somehow a person who does not understand practically anything about the company's activities, he will not set a group goal to improve the organization and move it to a new level of capabilities, thus, he himself can undermine the reputation of the company, and confuse employees.

Individual employees and the company as a whole are faced with the main goals of communication - this is to provide optimal conditions for productive decisions and the organization of joint object activities. These goals are described in a very generalized way, there are also more specific ones, such communication goals are - the creation of a corporate culture, the motivation of employees, the creation of products, the creation of new services, the development of ideas, the formation labor collective, staff recruitment, staff training, trainings and many others. And, of course, during all these processes there is a mutual influence of partners, therefore another important goal should be to create a friendly atmosphere and prevent the emergence of conflicts.

Even if the organization has a well and tightly formed team, if everyone knows that they act for the common good of the company, all the same, every employee, no matter how it may be, is a person with individual views and attitudes. Individual views that are part of an employee's life are reflected in his attitude to work and in work. That is, being an element of a group, a person is also an individual, therefore, he can pursue personal goals.

Each employee wants to be protected, especially if his work is associated with a risk to life (miner, soldier, employee of the Ministry of Emergency Situations), in such cases, conducting a business conversation, he may ask for additional protection.

In communication with superiors, a subordinate can, guided by the goal of improving financial situation and quality of life, ask for an increase wages... A better chance of achieving such a goal will give certain actions for the good of the organization, which will be regarded as a reason for a salary increase or the issuance of a bonus. Along with the increase in wages, the employee is often set with the goal of raising his official level, raising him to a new level, expanding powers and reducing hierarchical pressure. When a person has achieved the goal of increasing the position and salary, he at the same time secures new status and prestige, seeks to increase his authority.

Each employee acts, making certain decisions, which will be the best result for the company and the least outcome of their own efforts and costs in connection with these actions. An individual learns to combine personal and impersonal interests, adapting to the behavior of other colleagues, observing the norms of the company. Basically, these rules are property rights. Such rights are shared by who owns and what is. Relying on them, people act in a certain way, and make their choice, observing this and other rights.

Even following the rules and traditions formed in the company to a certain type interaction in communication, each employee will do things based on their own interests and benefits. This most often happens when an employee is insecure about his company and is not afraid of losing his position.

In the process of business communication, there is a continuous mutual influence, adaptation to each other and to changes in the very benefits, as the participants in the communication give their rivals the opportunity to choose, while acting in their personal interests. When the nature of the benefit changes, the attitude of the parties also changes, they change their behavior, so that they turn out to be consistent with other employees. Here, in fact, the mechanism of business communication of employees is concluded - their own goals are achieved using minimal means. The main thing in this process is a rational approach, then personal and group goals will be satisfied. A person, having learned from his own mistakes, will rely on the experience gained, and it will be better to evaluate the pros and cons of options for solving problems.

When formal issues that require a vote or a decision are discussed at a meeting, the participants in the business negotiations will be guided by the rationality and consistency of the put forward thoughts. Qualities such as creativity and intuition are not taken into account, as are the social qualities of a leader.

In business relationships, it also happens that people at higher levels help lower ones, wanting to tighten them up and make the company more successful. But there are also those who pretend that they want better, but in fact they harm their employees and try to get them out of the company, sometimes to take away their position, sometimes for personal reasons.

To achieve the goals of business communication in the organization, conditions must be created, thanks to which the creative potential of the employee's personality, his professional knowledge is revealed, having this, the company's management will be able to relate much more easily to the requirements of subordinates and coordinate their personal interests and goals with the goals of the company.

Speaker of the Medical and Psychological Center "PsychoMed"

A characteristic feature of business communication is that the content and goals are aimed at solving production and social problems. However, business communication, like communication in general, is usually viewed as a complex and multifaceted process that can act at the same time as a process of interaction between individuals, and as an information process, and as the relationship of people to each other, and as a process of interaction with each other. to each other, and as a process of empathy and mutual understanding of each other. Consequently, business communication includes all the variety of communication functions: communicative, emotive, emotional, cognitive (cognitive), conative (assimilation), voluntary (impact), phatic (establishing contact between people). If there is no mutual understanding in business communication, then the communication cannot be considered successful. Business communication and personal communication are intertwined with each other and can turn into one another. In whatever forms communication is manifested, it is business, if its defining content is socially significant joint activity.

Individuals and whole groups can act as subjects of communication. The content of business communication is determined by the needs for joint activities, which implies coordination of actions, understanding and acceptance by each of its participants of the goals, objectives and specifics of this activity, their role and their capabilities for its implementation.

Business communication in management activities allows the manager to analyze the relationship of people, the forms of contacts and the means of establishing them, ways of including in the team, the factors that determine the behavior of employees in joint activities. Thus, the manager gets the opportunity to objectively assess the state of the system's functioning and, if necessary, make an adequate management decision to transfer the system from one state to another, higher one. This is the main essence of management activities.

Thus, the content of business communication is socially significant joint activity. At the same time, the interlocutor is faced with the task of not only exchanging business information, but also achieving its adequate understanding. In the process of business communication, communication barriers often arise, that is, psychological obstacles to the transfer and acceptance of information between communication partners. Communication barriers are subdivided into barriers to understanding, barriers to socio-cultural difference, and barriers to attitude.

The first type of barriers is usually associated with phonetic, semantic meaning. Socio-cultural barriers in business communication can be generated by ethnic characteristics of understanding the issues discussed, differences in age, gender or professional orientation. Relationship barriers are a purely psychological phenomenon, such obstacles to contact arise when a feeling of distrust between the interlocutors is manifested, which affects the level of acceptance of the information discussed. The ability to communicate largely depends on the temperament and psychological properties of the individual. A sociable person easily gets in touch, quickly organizes communication, and disposes of an interlocutor.

Business communication goals include:

- conclusion of a contract;
- problem solving;
- agreement about something;
- changing the point of view of the interlocutor;
- correction of incorrect information;
- increase in income;
- growth of personal influence;
- career growth;
- the acquisition of new information.

Business communication is a real process, a process of interconnection and mutual influence of people, solving problems as a result of joint activities.

Joint activity is a set of general group tasks in which the community participates.

The variety of factors that ensure the productivity of business communication requires compliance with the rules and regulations of business etiquette, knowledge and compliance with the psychological laws of communication.

Business communication goals

In other words, the purpose of business communication can be called the organization and optimization of a certain type of joint activity.

However, in addition to the general goal, it can also be divided into personal goals, to one degree or another realized by the direct participants in communication:

striving for personal safety in the process of social activities, in the course of fulfilling one's professional duties, which often manifests itself in avoiding the responsibility assigned to the employee;

striving to improve their living standards, improve their financial situation;

the desire for power, that is, the desire to expand the range of existing powers, to move only up the career ladder, to get rid of the burdensome burden of hierarchical control;

the desire to increase their prestige, which is often combined with the desire to strengthen the prestige of the position and the organization itself.

the principle of creating conditions for identifying the creative potential and professional knowledge of the individual, on the basis of which it is possible to harmonize the personal goals of the employee with the general goals of the organization;

the principle of authority and responsibility, regulating business communication within the framework of official rights and duties in accordance with the official status of an employee, assessing his business qualities and using his direct qualifications and experience.

Business communication values