Services provided by the network. Providing services via the Internet is another type of your earnings. Internet services for clients of a certain type of enterprise

Resolution of the Government of the Russian Federation of September 10, 2007 N 575
"On approval of the Rules for the provision of telematic communication services"

In accordance with Federal law"On Communication" and the Law Russian Federation"On Protection of Consumer Rights" The Government of the Russian Federation decides:

1. To approve the attached Rules for the provision of telematic communication services and put them into effect from January 1, 2008.

2. Subparagraphs "a" - "c" of paragraph 4 of Section XVI lists of licensing conditions for the implementation of activities in the field of rendering relevant communication services, approved by Decree of the Government of the Russian Federation of February 18, 2005 N 87 "On approval of the list of names of communication services included in licenses, and lists of license conditions" (Collected Legislation of the Russian Federation, 2005, 9, Art.719; 2006, N 2, Art.202), shall be stated in the following edition:

"a) access to the licensee's communications network;

b) access to information systems information and telecommunication networks, including the Internet;

c) reception and transmission of telematic electronic messages. ".

Rules for the provision of telematic communication services
(approved by the decree of the Government of the Russian Federation of September 10, 2007 N 575)
(as amended on February 16, 2008)

I. General Provisions

1. These Rules govern the relationship between the subscriber or user, on the one hand, and the telematic operator providing telematic communication services (hereinafter referred to as the telecom operator), on the other hand, in the provision of telematic communication services.

2. The concepts used in these Rules mean the following:

"subscriber" - a user of telematic communication services, with whom a paid contract for the provision of telematic communication services has been concluded with the allocation of a unique identification code (hereinafter referred to as the contract);

"subscriber line" - a communication line connecting user (terminal) equipment with a communication node of a data transmission network;

"subscriber interface" - technical and technological parameters of physical circuits connecting the communication means of a telecom operator with user (terminal) equipment, as well as a formalized set of rules for their interaction;

"subscriber terminal" - a set of hardware and software used by the subscriber and (or) the user when using telematic communication services for transmitting, receiving and displaying electronic messages and (or) generating, storing and processing information contained in the information system;

"Malicious software" - software that deliberately leads to a violation of the legal rights of the subscriber and (or) user, including the collection, processing or transmission of information from the subscriber terminal without the consent of the subscriber and (or) the user, or deterioration of the parameters of the subscriber terminal or communication network;

"payment card" - a means allowing a subscriber and (or) a user to use telematic communication services, identifying a subscriber and (or) a user for a communication operator as payers;

"user of telematic communication services" - a person ordering and (or) using telematic communication services;

"information system" - a set of information contained in databases and ensuring its processing information technologies and technical means;

"information and telecommunication network" - technological system, intended for transmission over communication lines of information, access to which is carried out using computer technology;

"providing access to information systems of an information and telecommunications network" - ensuring the possibility of receiving and transmitting telematic electronic messages (exchange of telematic electronic messages) between the subscriber terminal and the information system of the information and telecommunications network;

"provision of access to the data transmission network" - a set of actions of the telecom operator to form a subscriber line, connect the user (terminal) equipment to the communication node of the data transmission network with it, or to provide the possibility of connecting the user (terminal) equipment to the data transmission network using telephone connections or connections over another data transmission network in order to provide the subscriber and (or) the user with telematic communication services;

"exchange protocol" - a formalized set of requirements for the structure of a telematic electronic message and an algorithm for the exchange of telematic electronic messages;

"network address" is a number from the numbering resource of the data transmission network, which uniquely identifies the subscriber terminal or communication facilities included in the information system when providing telematic communication services;

"spam" - a telematic electronic message intended for an indefinite circle of persons, delivered to a subscriber and (or) user without their prior consent and does not allow identifying the sender of this message, including due to the indication in it of a non-existent or falsified sender's address;

"tariff plan" - a set of price conditions under which a telecom operator offers to use one or more telematic communication services;

"telematic electronic message" - one or more telecommunication messages containing information structured in accordance with the exchange protocol supported by the interacting information system and the subscriber terminal;

"technical feasibility of providing access to the data transmission network" - the simultaneous presence of unused installed capacity of the communication node, in the coverage area of ​​which the connection of the user (terminal) equipment to the data transmission network is requested, and the idle communication lines allowing the formation of a subscriber communication line between the communication node and the user (terminal) equipment;

"unified index" - a set of letters, numbers, symbols that uniquely define an information system in an information and telecommunication network with a format defined for such a network.

3. In the implementation of the relationship between the telecom operator and the subscriber and (or) user arising from the provision of telematic communication services on the territory of the Russian Federation, the Russian language is used.

4. The communications operator is obliged to ensure the observance of the secrecy of communications.

Information about the communication services provided to the subscriber and (or) the user may be provided only to the subscriber and (or) the user or their authorized representatives, unless otherwise provided by federal laws or an agreement.

Information about the citizen subscriber and (or) the citizen user, which became known to the telecom operator during the execution of the contract, can be transferred to third parties only with the written consent of the citizen subscriber and (or) the citizen user, except as otherwise provided by the legislation of the Russian Federation.

The consent of the subscriber-citizen and (or) user-citizen to the processing of their (his) personal data in order to carry out payments by the telecom operator for the provided communication services, as well as consideration of claims is not required.

5. In emergency situations of a natural and man-made nature, the communications operator in the manner prescribed legislation Of the Russian Federation, has the right to temporarily terminate or restrict the provision of telematic communication services. Authorized state bodies in accordance with legislative and other regulatory legal acts Of the Russian Federation have the right to priority use of telematic communication services.

6. To use telematic communication services, the subscriber and (or) the user must use user (terminal) equipment that meets the established requirements.

The obligation to provide user (terminal) equipment and a subscriber terminal rests with the subscriber and (or) the user, unless otherwise provided by the contract.

7. The telecom operator provides the subscriber and (or) the user with the opportunity to use telematic communication services 24 hours a day, unless otherwise provided by the legislation of the Russian Federation or the contract.

8. A telecom operator may provide not only telematic communication services, but also services that are technologically inextricably linked with telematic communication services and aimed at increasing their consumer value, if this does not require a separate license and he complies with the requirements provided for in paragraph 25 of these Rules. The list of services, technologically inextricably linked with telematic communication services and aimed at increasing their consumer value, is determined by the communication operator.

9. The communications operator is obliged to create a system of information and reference services in order to provide the subscriber and (or) the user with information related to the provision of telematic communications services.

10. In the system of information and reference services, paid and free information and reference services are provided.

11. The telecom operator provides the following information and reference services free of charge and around the clock:

a) provision of information on the provided telematic communication services;

b) provision of information on tariffs (tariff plans) for payment of telematic communication services, on the territory of provision of telematic communication services (service area);

c) providing the subscriber with information about the state of his personal account;

d) receiving from the subscriber and (or) the user information about technical faults that impede the use of telematic communication services;

e) providing information on the settings of the subscriber terminal and (or) user (terminal) equipment for using telematic communication services.

12. The list of free information and reference services provided for in paragraph 11 of these Rules cannot be reduced. The provision of free information and reference services can be carried out using autoinformators or information systems available in the information and telecommunications network, in which the operator provides telematic communication services.

13. The telecom operator independently determines the list of paid information and reference services and the time of their provision.

14. The telecom operator is obliged to provide the subscriber and (or) the user with the information necessary for the conclusion and execution of the contract, including:

a) the name (company name) of the telecom operator, a list of its branches, their location and mode of operation;

b) the details of the license issued to the communication operator for the implementation of activities in the field of communication services (hereinafter - the license) and license conditions;

c) the composition of telematic communication services, the conditions and procedure for their provision in accordance with these Rules, including the subscriber interfaces used;

d) the range of values ​​of service quality indicators provided by the data transmission network, within which the subscriber has the right to establish the values ​​he needs in the contract;

e) a list and description of the advantages and limitations in the provision of telematic communication services;

f) tariffs for telematic communication services;

g) the procedure, form and tariff plans for payment for telematic communication services;

h) telephone numbers of the information and reference service system and a unified indicator of the operator's information system;

i) a list of services technologically inextricably linked with telematic communication services and aimed at increasing their consumer value;

j) a list of places where the subscriber and (or) the user can fully familiarize themselves with these Rules;

k) a list of additional obligations of the telecom operator to the subscriber and (or) user, accepted on a voluntary basis, including:

description of measures to prevent the spread of spam, malicious software and other information prohibited for distribution legislation Russian Federation;

the responsibility of the operator of telematic communication services to the subscriber and (or) the user for an action or inaction contributing to the spread of spam, malicious software and other information prohibited by the legislation of the Russian Federation.

15. The telecom operator is obliged, at the request of the subscriber and (or) the user, to provide them, in addition to the information provided for in paragraph 14 of these Rules, Additional information on the provision of telematic communication services.

Information is brought to the attention of the subscriber and (or) the user through the means mass media or a system of information and reference services in Russian (if necessary in other languages) free of charge in a visual and accessible form.

II. Procedure and conditions for concluding an agreement

16. Telematic communication services are provided by a communication operator on the basis of an agreement.

17. The agreement is concluded by performing conclusive actions or in writing in 2 copies, one of which is handed over to the subscriber. The procedure for carrying out implicit actions, as well as their list, are established by the offer.

An agreement on the provision of one-time telematic communication services at collective access points is concluded through the implementation of implicit actions. Such an agreement is considered concluded from the moment the user takes actions aimed at receiving and (or) using telematic communication services.

18. The provision of telematic communication services with the provision of access to the data transmission network using a subscriber line is carried out on the basis of a written agreement.

To conclude an agreement with the provision of access to a data transmission network using a subscriber line, a person intending to conclude an agreement (hereinafter referred to as the applicant) submits to the telecom operator an application for the conclusion of the agreement (hereinafter referred to as the application).

The registration procedure and the form of applications are established by the telecom operator. The telecom operator is obliged to notify the applicant about the registration of the application within 3 days.

The telecom operator does not have the right to refuse the applicant to accept and consider the application.

19. The telecom operator, within a period not exceeding 30 days from the date of registration of the application, checks whether it is technically possible to provide access to the data transmission network. If available, the telecom operator enters into a contract with the applicant.

20. The telecom operator has the right to refuse to conclude an agreement in the absence of technical feasibility to provide access to the data transmission network. At the same time, the telecom operator is obliged to inform the applicant about his refusal in writing within a period not exceeding 10 days from the date of the end of the check provided for in paragraph 19 of these Rules.

In case of refusal or evasion of the telecom operator from concluding an agreement, the applicant has the right to apply to the court with a demand to compel the telecom operator to conclude it. The burden of proving the lack of technical capability to provide access to the data transmission network lies with the telecom operator.

21. The parties to the agreement concluded in writing may be a citizen, a legal entity or an individual entrepreneur, on the one hand, and a communications operator, on the other. Wherein:

a citizen presents an identity document;

representative legal entity presents a document confirming his authority (power of attorney or the corresponding decision of the sole executive body), as well as a copy of the certificate state registration legal entity;

an individual entrepreneur presents a document proving his identity, as well as a copy of the certificate of state registration as individual entrepreneur.

An agreement concluded with a citizen in order to use telematic communication services for personal, family, household and other needs not related to implementation entrepreneurial activity, is a public contract and is concluded for an indefinite period. At the request of the applicant, a fixed-term contract can be concluded with him.

22. An agreement concluded in writing must indicate:

a) the date and place of the conclusion of the contract;

b) name (company name) and location of the telecom operator;

c) details of the current account of the telecom operator;

d) details of the license issued to the telecom operator;

e) information about the subscriber:

surname, name, patronymic, date and place of birth, details of an identity document - for a citizen;

name (company name), location, place of state registration - for a legal entity;

details of an identity document and a certificate of state registration as an individual entrepreneur - for an individual entrepreneur;

f) installation address of user (terminal) equipment and description of the subscriber line (when accessing the data transmission network using the subscriber line);

g) technical indicators characterizing the quality of telematic communication services (including the bandwidth of the communication line in the data transmission network);

h) technical standards in accordance with which telematic communication services and technologically inextricably linked services are provided;

i) tariffs and (or) tariff plan for payment of telematic communication services in Russian rubles;

j) address and method of delivery of the invoice for the provided telematic communication services;

k) the rights, obligations and responsibilities of the parties, including the obligations of the telecom operator to comply with the terms and procedure for eliminating malfunctions that impede the use of telematic communication services;

l) the term of the contract;

m) a list of additional obligations to the subscriber, voluntarily assumed by the telecom operator.

23. The following essential conditions must be specified in the contract:

a) the composition of the provided telematic communication services;

b) used subscriber interfaces;

c) tariffs and (or) tariff plans for payment of telematic communication services;

d) the procedure, term and form of payments.

24. The telecom operator has the right to instruct a third party to conclude an agreement on behalf of and at the expense of the telecom operator, as well as make settlements with the subscriber on behalf of the telecom operator.

Under an agreement concluded by an authorized third party on behalf of and at the expense of the telecom operator, the rights and obligations arise directly from the telecom operator.

25. The telecom operator does not have the right to impose on the subscriber and (or) the user the provision of other services for a separate fee when concluding an agreement.

III. Procedure and conditions for the execution of the contract

The rights and obligations of the parties in the performance of the contract

26. The telecom operator is obliged:

a) provide the subscriber and (or) the user with telematic communication services in accordance with the legislative and other regulatory legal acts of the Russian Federation, these Rules, a license and an agreement;

b) notify the subscriber and (or) user in places of work with subscribers and (or) users, through the media and (or) information systems about changes in tariffs and (or) tariff plans for paying for telematic communication services at least 10 days in advance before the introduction of new tariffs and (or) tariff plans;

c) appoint, upon agreement with the subscriber and (or) the user, new terms for the provision of telematic communication services, if the failure to comply with the established time limit was due to force majeure circumstances;

d) eliminate, within a specified period, malfunctions that impede the use of telematic communication services;

e) notify the subscriber and (or) the user in a convenient way for them no later than 24 hours in advance about the actions taken in accordance with paragraph 27 of these Rules;

f) resume the provision of telematic communication services to the subscriber and (or) the user within 24 hours from the date of submission of documents confirming the elimination of arrears in payment for these services (in case of suspension of the provision of services);

g) ensure the allocation of a network address to the subscriber terminal for the provision of telematic communication services;

h) fulfill the obligations provided for subparagraph "n" of paragraph 22 of these Rules;

i) exclude the possibility of access to information systems, network addresses or unified pointers of which the subscriber informs the telecom operator in the form specified in the contract.

27. The telecom operator has the right:

to suspend the provision of telematic communication services to the subscriber and (or) the user in case of violation by the subscriber and (or) the user of the requirements stipulated by the contract, as well as in cases established by the legislation of the Russian Federation;

to restrict certain actions of the subscriber and (or) the user, if such actions pose a threat to the normal functioning of the communication network.

28. The subscriber is obliged:

a) pay a fee for the telematic communication services rendered to him and other services provided for by the contract in full and within the time period provided for by the contract;

c) inform the telecom operator, within a period not exceeding 60 days, about the termination of their rights to own and (or) use the premises in which the user (terminal) equipment is installed, as well as about the change of the last name (first name, patronymic) and place of residence, name ( company name) and location;

e) take measures to protect the subscriber terminal from the effects of malicious software;

f) prevent the spread of spam and malicious software from its subscriber terminal.

29. The subscriber has the right:

b) to appoint, by agreement with the telecom operator, new terms for the provision of telematic communication services, if the failure to comply with the established time limit was due to force majeure circumstances;

c) require the telecom operator to exclude the possibility of access to information systems, the network addresses or unified pointers of which the subscriber informs the telecom operator in the form specified in the contract.

30. The user is obliged:

a) pay a fee for the telematic communication services provided to him and other services provided for by the contract in full;

b) use user (terminal) equipment and software that meets the established requirements to receive telematic communication services;

c) take measures to protect the subscriber terminal from the effects of malicious software;

d) prevent the spread of spam and malicious software from its subscriber terminal.

31. The user has the right:

a) refuse to pay for telematic communication services not provided for by the contract and provided to him without his consent;

b) to appoint, in agreement with the telecom operator, new terms for the provision of telematic communication services, if the failure to comply with the established time limit was due to force majeure circumstances.

IV. Form and procedure for settlements for rendered telematic communication services

32. Payment for the rendered telematic communication services can be carried out according to a subscriber, time-based or combined payment system, according to the volume of received, and (or) transmitted, and (or) sent, and (or) processed, and (or) stored information, or upon the provision single service.

The telecommunications operator is not entitled to demand payment for the provision of telematic communication services for the period during which the provision of telematic communication services was suspended in accordance with the legislation of the Russian Federation.

The telecom operator is obliged to maintain personal accounts of subscribers, which reflect the receipt of funds to the telecom operator, as well as the write-off of these funds to pay for telematic communication services provided in accordance with the contract.

33. The payment for the provision of access to the data transmission network by the telecom operator is charged once.

The tariff for the provision by the telecom operator of access to the data transmission network is set by the telecom operator independently, unless otherwise provided by the legislation of the Russian Federation.

34. The unit of tariffication for the consumption of telematic communication services is set by the communication operator. The accounting of the communication services consumed by the user is maintained in accordance with the tariffication unit adopted by the communication operator.

35. Tariffs and (or) tariff plans for payment of telematic communication services, as well as the cost of an incomplete charging unit, are set by the communication operator, unless otherwise provided by the legislation of the Russian Federation.

36. For citizens using telematic communication services for personal purposes, and for legal entities and citizens using telematic communication services for other purposes, different tariffs and (or) tariff plans for paying for telematic communication services may be established.

The tariff plan can set differentiated tariffs by time of day, days of the week, weekends and holidays, by the amount of received, and (or) transmitted, and (or) sent, and (or) processed, and (or) stored information.

37. Payment for telematic communication services is carried out in Russian rubles in accordance with the tariff and (or) tariff plan selected by the subscriber and (or) user for payment of telematic communication services.

38. The basis for issuing an invoice to a subscriber or debiting funds from a personal account for the provided telematic communication services are data obtained using the equipment used by the communication operator to record the volume of telematic communication services provided to him.

39. Payment for telematic communication services can be carried out using a payment card.

The payment card contains coded information that is used to notify the telecom operator of information about payment for telematic communication services, as well as the following information:

a) the name (company name) of the telecom operator whose telematic communication services can be paid for by using a payment card;

b) the amount of the advance payment, the payment of which is confirmed by the payment card, or the amount of telematic communication services that the user can receive when using it;

c) the validity period of the payment card;

d) reference (contact) telephone numbers of the telecom operator;

e) rules for using the payment card;

e) an identification number payment cards;

g) the number of the license on the basis of which the telematic communication services are rendered.

40. The subscriber and (or) the user has the right to apply to the telecom operator with a demand for a refund of funds made by them as an advance payment, including using a payment card.

The telecom operator is obliged to return the unused balance of funds to the subscriber and (or) the user.

41. The invoice issued to the subscriber for the provided telematic communication services is a settlement document, which reflects the data on the subscriber's monetary obligations and contains the following information:

a) the details of the telecom operator;

b) information about the subscriber;

c) the billing period for which the invoice is issued;

d) the number of the subscriber's personal account;

e) data on the total number of telematic communication services provided for the billing period and the period for the provision of telematic communication services, as well as the volume of each telematic communication service provided to the subscriber;

f) the total amount to be paid;

g) the amount of the balance on the personal account (with an advance payment);

h) date of invoicing;

i) the due date for the payment of the invoice;

j) the amount to be paid for each type of telematic communication services and technologically inextricably linked services;

k) types of telematic communication services provided.

42. The telecom operator is obliged to ensure the delivery to the subscriber of an invoice for payment for the rendered telematic communication services within 10 days from the date of issuing this invoice.

43. The settlement period for which the invoice is issued for the provision of telematic communication services should not exceed one month.

44. At the request of the subscriber, the telecom operator makes a detailed account, that is, provides additional information about the telematic communication services provided, for which it can set a separate fee.

45. The subscriber and (or) the user has the right to demand a refund of the funds paid in advance for the use of telematic communication services for the period when it was not possible to use such telematic communication services through no fault of these subscribers and (or) the user.

V. Procedure and conditions for suspension, amendment, termination and termination of the contract

46. ​​The subscriber has the right at any time to unilaterally terminate the contract, provided that he pays the costs incurred by the communications operator for the provision of telematic communication services to him. The procedure for unilateral refusal to perform the contract is determined by the contract.

47. In the cases stipulated by the legislation of the Russian Federation, or in case of violation by the subscriber of the requirements established by the contract, including the term of payment for the rendered telematic communication services, the telecom operator has the right to suspend the provision of telematic communication services until the violation is eliminated, having notified the subscriber in writing.

If the subscriber does not eliminate the violation within 6 months from the date he received a written notification from the telecom operator of his intention to suspend the provision of telematic communication services, the telecom operator has the right to terminate the contract unilaterally.

48. Upon a written application from the subscriber, the telecom operator is obliged to suspend the provision of telematic communication services to the subscriber without terminating the contract. In this case, the subscriber is charged for the entire period specified in the application, in accordance with the tariff established for such cases.

49. The effect of an agreement providing for the provision of access to a data transmission network using a subscriber line may be suspended upon a written application from the subscriber in the event of leasing (subleasing), leasing (subleasing) premises, including residential premises in which the user ( terminal) equipment, for the duration of the contract of lease (sublease), lease (sublease). With the tenant (sub-tenant), tenant (sub-tenant) of the premises in which the equipment is installed, an agreement may be concluded for the duration of the lease (sublease), lease (sublease) agreement with the allocation of the same unique identification code for these purposes, which was allocated at the conclusion the agreement, the operation of which is suspended, or another unique identification code.

50. Changes to an agreement concluded in writing, including changes regarding the choice of a different subscriber tariff plan for payment of telematic communication services, is drawn up by concluding an additional agreement to the contract. The subscriber is not charged for changing the tariff plan.

51. If the amendments to the agreement entailed the need for the communication operator to perform the relevant work, these works are subject to payment by the party on whose initiative the amendments were made to the agreement, unless otherwise provided by the agreement.

52. If the subscriber has lost the right to own or use the premises in which the user (terminal) equipment is installed, the contract is terminated. In this case, the telecom operator, which is a party to this agreement, at the request of the new owner of the specified premises, is obliged to conclude an agreement with him within 30 days.

If the subscriber's family members remain to live in the specified room, the contract is reissued to one of them with the written consent of other adult family members permanently registered in this room.

53. Until the expiry of the stipulated The Civil Code In the Russian Federation, the term for accepting the inheritance, which includes a room with installed user (terminal) equipment to provide access to the data transmission network, the telecom operator does not have the right to dispose of the technical means designed to connect this equipment to the data transmission network.

The person who has accepted the inheritance has the right to submit an application to the telecom operator within 30 days from the date of inheritance.

The telecom operator is obliged to conclude an agreement with the heir within 30 days from the date of registration of the application.

If the application is not submitted within the prescribed period, the telecom operator has the right to dispose of the technical means designed to connect the equipment in order to provide access to the data transmission network, at its discretion.

54. At the request of a citizen-subscriber, a new citizen-subscriber may be indicated in the contract. In this case, a new subscriber can be a member of the subscriber's family who is registered at the subscriber's place of residence or who is a member of the common ownership of the premises in which the subscriber terminal is installed.

55. In case of reorganization or renaming of a subscriber - a legal entity (except for reorganization in the form of separation or division), the contract may indicate the legal successor or a new name of the subscriber - a legal entity. When reorganizing a legal entity in the form of separation or division, the question of which of the legal successors should conclude an agreement with is decided in accordance with the separation balance sheet, which determines to which of the legal successors the premises with the installed user (terminal) equipment will be transferred.

Vi. The procedure for filing and considering claims

56. The subscriber and (or) the user has the right to appeal against the decision and action (inaction) of the telecom operator related to the provision of telematic communication services.

57. The telecom operator is obliged to have a book of complaints and suggestions and issue it at the first request of the subscriber and (or) user.

58. Consideration of the complaint of the subscriber and (or) user is carried out in the manner prescribed by legislation Russian Federation.

59. In case of non-fulfillment or improper fulfillment by the communications operator of obligations to provide telematic communications services, the subscriber and (or) the user, before going to court, file a claim with the communications operator.

60. The claim is submitted in writing and is subject to registration on the day it is received by the telecom operator.

Claims on issues related to the refusal to provide telematic communication services, with untimely or improper fulfillment of obligations arising from the contract, are submitted within 6 months from the date of provision of telematic communication services, refusal to provide them or invoicing for the service provided.

The claim shall be accompanied by a copy of the agreement (in the case of a written agreement), as well as other documents necessary for consideration of the claim, in which evidence of non-fulfillment or improper fulfillment of obligations under the agreement must be presented, and in the case of a claim for compensation for damage - information on the amount damage caused.

61. The claim is considered by the telecom operator within 60 days from the date of registration of the claim.

The telecom operator must inform the subscriber and (or) user about the results of the consideration of the claim in writing.

If the claim is recognized by the telecom operator as justified, the shortcomings identified in the provision of telematic communication services are subject to elimination within a reasonable time, assigned by the subscriber and (or) the user.

Requirements of the subscriber and (or) user to reduce the amount of payment for the provided telematic communication services, to reimburse the costs of eliminating deficiencies on their own or by third parties, as well as to return the funds paid for the provision of telematic communication services and compensation for losses caused in connection with the refusal to provide telematic communication services, recognized by the telecom operator as justified, are subject to satisfaction within 10 days from the date of their recognition as justified.

Vii. Responsibility of the parties

62. For non-performance or improper performance obligations under the contract, the telecom operator is responsible to the subscriber and (or) user in the following cases:

a) violation of the terms of providing access to the data transmission network using a subscriber line;

b) violation of the terms of provision of telematic communication services stipulated by the contract;

c) failure to provide telematic communication services stipulated by the contract;

d) poor quality provision of telematic communication services;

e) violation of the established restrictions on the dissemination of information about a citizen subscriber, which became known to the telecom operator due to the execution of the contract.

63. In case of violation by the telecom operator of the established terms for the provision of telematic communication services, the subscriber-citizen of his choice has the right:

a) assign a new term to the telecom operator, during which the telematic communication service must be provided;

b) entrust the provision of telematic communication services to third parties at a reasonable price and demand from the communication operator reimbursement of the costs incurred;

c) demand a reduction in the cost of telematic communication services;

d) terminate the contract.

64. In case of violation of the terms of providing access to the data transmission network, the telecom operator shall pay the citizen subscriber a penalty in the amount of 3 percent of the fee for providing access to the data transmission network for each day of delay until the start of providing access to the data transmission network, if the higher amount of the penalty is not specified in the contract, but not more than the amount of the fee stipulated by the contract.

65. In case of violation by the telecom operator of the established terms for the provision of telematic communication services, the subscriber and (or) the user has the right to demand full compensation for losses caused by him in connection with the violation of the specified terms.

66. In the cases specified in subparagraphs "c" and "d" of paragraph 62 of these Rules, the subscriber and (or) the user has the right to demand, at his choice:

a) gratuitous elimination of deficiencies identified in the provision of telematic communication services;

b) a corresponding reduction in the cost of providing telematic communication services;

c) reimbursement of expenses incurred by him to eliminate, on his own or by the efforts of third parties, the shortcomings identified in the provision of telematic communication services.

67. In case of violation by the telecom operator of the established restrictions on the dissemination of information about the citizen-subscriber, which became known to him due to the execution of the contract, the telecom operator, upon the request of the citizen-subscriber, shall compensate the losses caused by these actions.

68. The telecom operator is not responsible for the content of information transmitted (received) by the subscriber and (or) the user when using telematic communication services.

69. The subscriber and (or) the user are responsible to the telecom operator in the following cases:

a) non-payment, incomplete or untimely payment for telematic communication services;

b) violation of the rules of operation of user (terminal) equipment and (or) subscriber terminal;

c) violation of the prohibition on connecting user (terminal) equipment that does not meet the established requirements;

d) the commission of actions leading to disruption of the functioning of the communication facilities and the communication network of the communication operator.

70. In the cases specified in subparagraphs "b" - "d" of paragraph 69 of these Rules, the telecom operator has the right to apply to the court with a claim for damages caused by such actions of the subscriber and (or) user.

71. In case of non-payment, incomplete or untimely payment of telematic communication services, the subscriber pays to the communication operator a penalty in the amount of 1 percent of the cost of unpaid, incompletely paid or untimely paid telematic communication services, if a smaller amount is not specified in the contract, for each day of delay up to the day of repayment of the debt, but not more than the amount payable.

72. In case of non-submission, incomplete or untimely submission of information on the provision of telematic communication services, the citizen-subscriber and (or) the user has the right to refuse to fulfill the contract and apply to the court with a claim for the return of funds paid for the telematic communication services provided, and for compensation of the incurred losses.

73. The parties to the contract are released from liability for non-fulfillment or improper fulfillment of obligations under the contract if they prove that their non-fulfillment or improper fulfillment was due to force majeure circumstances or through the fault of the other party.

The Internet acts as the main resource of modern society - this is an indisputable fact. Long gone are the days when virtual venues were used exclusively for entertainment purposes. Today, even short-term outages in the network are associated with serious losses for companies. It is only by being linked to the platforms of the global virtual space that instant messaging services, applications in the format of "cloud" technologies, etc. can function.

Access to the vast resources of the network is necessary for not only legal entities, but also individuals. Schoolchildren and students, using the information received on the network, write essays and term papers, a large number of specialists today work remotely - full-scale communication between the customer and the contractor is carried out through thematic platforms of the virtual space. It is difficult to overestimate the importance of having a stable Internet. And who is responsible for connecting to the subscriber's network? Our compatriots turn to an Internet provider for help.

Who is this term called? We are talking about an organization whose main profile is to provide end users with access to the Internet and other related services, the provision of a number of related services. From the point of view of our legislation, a provider is a telecom operator that is licensed to provide a number of services related to:

    • data transmission;
    • provision of communication channels;
    • transmission of voice information via the network;
    • telematic communication services.

The regulatory authorities issue licenses to organizations for a period of 5 years.

Electrical work is carried out by modern providers , a whole range of other activities with the ultimate goal of ensuring:

    • dial-up access to network resources;
    • broadband internet access;
    • wired and wireless access to virtual space.

Popular services from providers are:

    • placement of client equipment on the appropriate provider sites (colacation);
    • support for a virtual mail server or e-mail boxes;
    • hosting in the interests of clients (allocation of free disk space for storing information and ensuring the functioning of virtual sites);
    • reservation of information;
    • lease of servers, both dedicated and virtual (VPS and VDS).

All organizations represented on the specialized domestic market (depending on the type of services provided) are divided into providers:

    • access;
    • hosting;
    • channel;
    • trunk;
    • Last mile.

In turn, access providers are divided into two groups. Representatives of the first are backbone (primary) service providers. They own the main channels for the transmission of information. The second group includes city or house (secondary) providers. In the vast majority of cases, backbone providers do not sell traffic to end individual users, but to secondary providers in large volumes. Most of the service providers in this market niche provide customers with a free connection to the service. We are talking about the implementation of a set of measures, including electrical installation measures to connect the end subscriber to the resources of the virtual space.

Provider - translated from English means "supplier". Providers help to ensure the connection of one user's computer to another, which may be located not only in a neighboring house or city, but even in another country. These are kind of telephone exchanges that are engaged in establishing communication between phones.

An Internet Service Provider (ISP) is an organization that provides Internet access services. Users who connect to the Internet service pay money to the provider for this, taking into account the time they spend on the network. Major providers offer their customers a range of tariff plans.

    Internet providers, in accordance with the types of services they provide, are divided into several types:
  • providers providing Internet access;
  • hosting providers;
  • backbone providers;
  • providers working with Internet channels;
  • last mile providers;
  • and many others.
    In addition, there is a whole list of services that Internet providers can provide to their users, namely:
  • providing access to the Internet using dial-up and dedicated channels;
  • provision of wireless Internet access;
  • providers allocate disk space so that data can be stored there, and ensure the operation of sites, that is, they are engaged in hosting;
  • providers provide support while users work with mailboxes or with a virtual mail server;
  • providers place user equipment on their site (colocation);
  • providers provide dedicated and virtual server rental;
  • back up user data;
  • and much more.

Providers that provide Internet access include primary or backbone providers that own backbone channels, and secondary or city providers that lease communication channels from primary providers. Primary providers in most cases only sell traffic in extremely large volumes and provide corresponding services to other providers. Although there are some exceptions when primary providers provide services to individual users, this is very rare.

    If you look at the activities of providers from a legal point of view, then Internet providers are telecom operators who must be licensed to provide the following services:
  • provision of communication channels to users;
  • provision of communication services in data transmission networks, excluding the transmission of voice information;
  • the provision of communication services allowing the transmission of voice information to the data transmission network;
  • provision of telematic communication services.

Each novice provider, before he starts to engage in his activities on the provision of services, must necessarily legalize his activities, that is, obtain the necessary license for all of the above types of service provision. For this, providers must have all the equipment necessary for this.

Experienced and high quality providers can provide their customers with a whole range of necessary services, which include: the development of the design of the web page and the maintenance of gateways located in the teletype or telex network and many other services.

It should be noted that today there are two main methods on the basis of which the user is connected to the Internet - this is an uninterrupted connection via a dedicated line and a telephone session connection.

General term provider, or internet service provider(Internet Service Provider, ISP) usually refers to companies that only transport function - provide the transmission of their traffic in the networks of other providers.

Internet content provider(Internet Content provider, ICP) is called such a provider that has its own information and reference resources, providing their content - content(content) - in the form of websites. Many ISPs are also Internet content providers.

Hosting provider(Hosting Service Provider, HSP) is a company that provides its premises, its communication channels and servers to host content created by other businesses.

Content Delivery Service Providers(Content Delivery Provider, CDP) are enterprises that do not create content, but deliver content to multiple access points as close as possible to users, which allows users to increase the speed of user access to information.

Application Support Service Providers(Application Service Provider, ASP) provide customers with access to large, universal software products that are difficult for users to maintain. Typically these are corporate users who are interested in enterprise-class applications such as SAP R3.

As the Internet has already become a phenomenon of social life, there is an increasing number of providers providing highly specialized services, for example billing service providers(Billing Service Provider, BSP) provide Internet billing by cooperating with municipal services and suppliers of heat and electricity.

conclusions

The classification of computer networks can be performed based on various criteria. These can be technological characteristics of networks, such as topology, switching method, packet forwarding method, type of transmission medium used. Networks are also classified on the basis of other characteristics that are not technological, such as property relations (private, state, public), the type of consumers of the services provided (operator networks and corporate networks), and functional role (backbone, access network).

Computer networks provide services of two types: information and transport. Often, the term "network services" is understood as transport services, considering that the main function of the network is the transmission of information. Information services are provided by end nodes of the network - servers, and transport - by intermediate nodes, which are switches and routers of the network.

A computer network can be described using a generalized structure that is valid for any telecommunications network. This generalized structure consists of access networks, backbones, and data centers.

A specialized enterprise that creates a telecommunications network for the provision of public services, owns and maintains this network is called a telecom operator.

Telecommunications operators differ from each other in the set of services provided, the territory within which the services are provided, the type of customers on which their services are oriented, as well as the infrastructure in the operator's possession - communication lines, switching equipment, information servers, etc. specializing in the provision of computer network services are usually called service providers. A corporate network is a network whose main purpose is to support the operation of a particular enterprise that owns the network. By users corporate network are only employees of this company.

The Internet is a unique computer network that provides a variety of services on a worldwide scale.

Questions and tasks

1. Conduct a classification of the computer network of your educational institution in all aspects described in this chapter.

2. Give examples of data centers of different types of telecommunication networks.

3. List the basic requirements that must be met by access and backbone networks.

4. List the types of customers of telecom operators.

5. Can a telecom operator's network be called a corporate network?

6. What are the main characteristics of telecom operators' networks?

7. Are any communication devices operating in the corporate network classified as corporate?

8. What is the Internet access service?

9. Fill in the table presented here by establishing the correspondence between the descriptions of the networks and their types (one type of network is not described).

10. In what type of networks, corporate or ISP networks, the share local area networks more?

11. What is the uniqueness of the Internet?

12. What are the specialization options for ISPs?

13. Describe the sequence of steps required from your point of view of the management of the enterprise in order for this enterprise to become an Internet service provider and begin to provide services to customers.

Basic concepts

  • - Internet is a global computer network.
  • - GigaPops (gigabit-capacity points of presence) - nodal points that make up the entire Internet network.
  • - BIBS - an interactive distance learning system (allows remote lectures and seminars with a large number of people).
  • - ARPANET - the first experimental Internet network.
  • - Gbit / s - an indicator of the data transfer rate.
  • - FTP (File Transfer Protocol) - file transfer protocol.

internet computer network transnational

Services provided by the Internet

All services provided by the Internet can be conditionally divided into two categories: information exchange between network subscribers and the use of network databases.

Among the services of communication between subscribers belong.

Telnet - remote access. It enables the subscriber to work on any computer of the Internet network as on his own. That is, launch programs, change the operating mode, etc.

FTP (File Transfer Protocol) is a file transfer protocol. Allows the subscriber to exchange files with any computer on the network. Having established a connection with the remote computer, the user can copy the file from the remote computer to his own or copy the file from his computer to the remote one.

NFS (Network File System) is a distributed file system. Allows the subscriber to use the file system of the remote computer as his own.

Electronic mail - exchange of mail messages with any subscriber of the Internet. It is possible to send both text and binary files. Email is the most widely used Internet service. Currently, approximately 25 million people have an email address. Sending a letter by email is significantly cheaper than sending a regular letter. In addition, a message sent by e-mail will reach the addressee in a few hours, while a regular letter can get to the addressee for several days, or even weeks.

News - receive network news and electronic bulletin boards of the network and the ability to post information on the bulletin boards of the network. Electronic bulletin boards of the Internet are formed by subject. The user can subscribe to any newsgroups of his choice.

In addition to the above services, the Network also provides the following services for the use of databases.

Gopher is the most widely used Internet search engine for finding information using keywords and phrases. Working with the Gopher system resembles viewing a table of contents, where the user is asked to go through a series of submenus and select the desired topic. There are currently over 2000 Gopher systems on the Internet, some of which are highly specialized, and some of which contain more versatile information.

Gopher allows you to get information without specifying the names and addresses of the authors, so the user does not waste a lot of time and nerves. He will simply tell the Gopher system exactly what he needs, and the system finds the appropriate data. There are more than two thousand Gopher servers, so it is not always easy to find the required information with their help. In case of any difficulties, you can use the VERONICA service. VERONICA searches over 500 Gopher systems, eliminating the need to manually browse them.

WAIS is an even more powerful information retrieval tool than Gopher because it searches for keywords in all text documents. Requests are sent to WAIS in a simplified English language... This is much easier than formulating them in the language of Boolean algebra, and this makes WAIS more attractive to non-professional users.

With WAIS, users do not have to spend a lot of time to find the materials they need.

There are over 200 WAIS libraries on the Internet. But since information is provided primarily by volunteers from academic organizations, most of the material is in the field of research and computer science.

The world has accumulated a huge amount of information on various issues. Most often, this information is stored in databases. To publish it on the Web, you had to export databases to HTML documents, which was expensive and made it difficult to find information. Today there is a great deal of experience in such work. Almost any web user has come across such databases more than once. For example, the main thing in the work of the popular search engine Yahoo is queries to the WWW server database by keywords. The server's response is a list of hypertext links to pages found on the Web that contain the necessary information.

WWW or just Web (Word-Wide Web-World Wide Web). It is the most popular web service and a convenient way to work with information. This service appeared in 1992 and became popular very quickly. Today there are at least 40,000 WWW servers. It is thanks to the WWW that the Network is growing so rapidly. Using a simple language of description, you can compose hypermedia documents for their subsequent publication on the Web. To see the content of the document as the author imagines it, you need to have a viewer on the client computer - a browser (the first appeared in 1993 - Mosaic). The most popular Internet Explorer today is that it supports HTML extensions (Hyper Text Markup Language is a hypertext markup language - it is with its help that information is formatted on the WWW).

The WWW is often used as an interface to databases. The user, for his part, can use the ability of WWW to work with hypertext to link his data with WAIS and WWW data in such a way that the user's own records are, as it were, integrated into information for public access. In fact, this, of course, does not happen, but it is perceived that way.

Almost all network services are based on the "client-server" principle.

A server on the Internet is a computer capable of providing clients (as requests come from them) some network services. The client-server interaction is usually built as follows. Upon receipt of requests from clients, the server launches various programs for providing network services. As the programs run, the server responds to client requests.

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