Starlink Internet does not work. Starlink tariff plans for mono-internet in the Moscow region. Registration and login to your personal account

Starlink is the largest Internet provider in the Moscow region. Internet connection is carried out using new generation protocols, which reduce the load on network equipment and increase the data transfer rate. The official Starlink website presents a large selection of tariffs in a wide price range and with a different set of options.

For information and technical support clients the company launched Personal Area Starlink with a user-friendly interface and advanced functionality.

Personal account features

The main functionalities that can be used through your Starlink personal account:

• Access to the balance of a personal account and the possibility of replenishing it.
• Tariff management and the ability to change them without visiting the company's offices.
• Access to information about the work of the company and the latest news.
• The ability to send a request to call the master in the event of technical problems in the operation of the equipment.

Also, in the Starlink personal account, information of a technical nature and brief instructions on setting up and repairing equipment, connecting additional workstations and other thematic information in the form of answers to frequently asked questions of users are provided.

How to use your personal account

Registration of Starlink's personal account is carried out automatically for all clients of the company. Before registering in the user's account, you must apply for an Internet connection. This can be done remotely, on the official Starlink website, by specifying the last name, first name, patronymic and telephone number in the application form. After connecting a new client, an individual PIN and password is generated for him.

You can enter your Starlink personal account through a tab on the official website, where in the authorization form you must specify the PIN in the login field and the generated password. You can recover the password for entering your Starlink personal account only by contacting the company's call center. When you call the operator, you must provide the contract number and passport data.

• Official website: http://www.starlink.ru
• Personal account: https://stat.starlink.ru
• Hotline phone:
  • +7 495 290-36-66
  • +7 499 290-36-66

In order to connect the unlimited StarLink Internet to a private house, you need special equipment, which can be bought from the company's employees in Moscow. The possibility of renting equipment or purchasing a TV set-top box is not provided. The provider's specialists will establish a connection for all tariff plans for home Internet and IPTV, provide a new cable and configure the client's own equipment completely free of charge.

How to connect to the Internet via StarLink?

You can also connect StarLink wired Internet at a low price through the wire already available in the apartment, provided that its integrity is not violated, and the connector is suitable for the socket digital internet... LLC "Simple Communication" considers applications for connecting cable Internet and offers cooperation on the following conditions:

• The replenishment of the personal account of StarLink Internet tariffs must be made at the beginning of the reporting period (month), since an advance calculation system operates for all tariff plans.
• The option "Promised payment" is provided. According to its terms, a subscriber can use the Internet online through StarLink within 3 days from the beginning of the month, even with a zero balance. For the allotted time, you must pay for the services of the provider. The option is connected for a fee, at a favorable price on the website or by phone.
• V individual cases you can temporarily freeze the unlimited tariff in order not to pay for the provider's services. This is suitable for those who decide to go on vacation or travel for a long time. The option is provided free of charge. The period of validity is from 1 week to 3 months.
• The speed of reconnection, disconnected for non-payment, when depositing funds depends on the method of making the payment. How much it costs to connect to the Internet StarLink upon suspension of service depends on the reason for the termination of the contract.
• You can terminate the contract with the provider or conduct StarLink wired Internet to the apartment by contacting the office to draw up an application. There is an easier way to disable it. You need not pay for subscription services for 6 months. Then the connection will be disconnected automatically.
• You can replenish your balance through your Personal Account, mobile payment systems from Beeline and MTS, Yandex Money, Qiwi, E-POS service, Visa and Master Card. You can also use the terminals "MKB", "Europlat", Qiwi. Payments are accepted at Sberbank and MobileElement branches.

For more detailed information, you can contact the Technical Support Service specialists by phone. They will tell you about the cost of services and what tariff plans are relevant at the time of contact. Thanks to the convenient organization of the Personal Account, all StarLink customers can manage their options and pay for them without leaving home. You can recover a forgotten access password by calling the Technical Support Service. It is possible to connect the SMS notifications option for a small fee. This will make it easier to control your account balance and replenish it on time.

Procedure and connection diagram for Starlink networks

After determining the possibility of connecting to Starlink's networks, engineers come to your house and pull the cable through the floors to your junction box in the switchboard. After carrying out the preparatory work for pulling the cable, you will be notified by phone about the readiness to bring the Internet to your apartment and you choose a convenient time to continue the work. At the appointed time, a master will come to you and, within an hour, will lead a cable into the apartment, connect it to a computer and organize a connection to the Internet.

How to connect and configure Starlink Internet on multiple computers?

If you have several computers (stationary PCs, laptops, tablets, smartphones, game consoles, etc.) and you want Internet access on all devices, then you need to order a router (router), preferably wireless, connect and customize it. Pay attention to the fact that if you purchase and configure a cheap router yourself, then you can later not be surprised and think about the questions - "Why is the Internet slow?" constantly go astray "and so on. Contact the professionals who will select you high-quality equipment that meets all the necessary requirements.

How can you find out actual speed Internet access?

The actual speed of access to the Internet must be measured directly through the main cable. Connect the cable to the computer and check the network access speed using a special software or online utilities for measuring the speed of access to the network, of which there are a lot on the Internet.

How do I keep my network safe?

We will not go into the details of what unsecured networking might turn out to be for you. The main elements of security safe work in the network: antivirus, secure wireless network, licensed updatable operating system and programs, as well as judicious use of the sites.

What to do if the internet doesn't work?

There can be many reasons for the lack of access to the Internet. Here are some of them: problems from the provider, the cable is broken in the entrance or at your house, the necessary drivers are missing, viruses are blocking access, the router settings are out of order, and much more. Determining the exact cause over the phone can be difficult. Most often, a visit of a specialist is required to diagnose the causes.

What if some sites don't work?

If some sites do not work, then there may be only three reasons for this:

• access to some sites is blocked by malicious code on your PC
• access to the site is blocked by Roskomnadzor
• the site simply does not work for technical reasons

In the first two cases, we can help you restore the functionality of a number of sites.

Users planning to order an internet connection must first submit an application. This can be done on the website of any provider. In the application, you must indicate the desired rate, as well as your personal and contact information. In addition, the client can order a number of additional services. In particular, he will have access to services such as SMS notifications of completed transactions and tariff changes, a real IP address, as well as Wi-Fi setup and antivirus subscriptions.

After the connection process is completed, the user will be able to enter the Starlink personal account. Here, ISP customers will be able to take advantage of a range of amenities and services. One such convenience is the ability to pay subscription fees directly from your account. For this, two main methods are used - through banking and mobile phone... In the first case, payment is made through MasterCard or Visa bank cards. At the same time, the system does not charge an additional commission from the account holder. But crediting funds through mobile operators Beeline, MTS, Tele2 and Megafon requires an additional commission. The size of the commission depends on the terms of cooperation of the mobile operator.

As for other payment methods, here it is worth paying attention to the possibility of making a payment through Sberbank. To do this, you need to generate a receipt in your personal account. For correct design the receipt will require filling in the following fields: PIN, contract number, full name and address of residence of the payer, as well as the amount and date of payment. It should be emphasized that Sberbank also charges an additional commission. In your account, you can also pay for services by bank transfer. To do this, it is enough to generate a template receipt.

Login to your Starlink account

In order to enter your Starlink personal account, you need to go to the official website of the provider and enter your PIN / login and password. In the event that the user has forgotten his password for the account, he has the opportunity to recover it by contacting the 24-hour contact center. After that, representatives of the contact center should provide their full name, the number of the agreement with the Internet provider, PIN, passport data, as well as the connection address. Thanks to this data, the operator will help the client to recover the lost password from the account.

Registration in your Starlink account

Customers who choose to use high-speed internet to download large files or HD movies can reap even more benefits. Registration in your Starlink account provides for the following useful services:

• Promised payment. Clients who have exhausted the funds limit for own account, can go to their account and make a request to include the Internet in debt. You can also make a similar request by contacting support.
• SMS notification. In the settings of your personal user account, you can set the SMS notification option. Thanks to this option, you can always be aware of the current account status, the latest special offers, etc. In addition, such a function will constantly notify customers about the use of funds in the account.
• Parental control. This service helps parents prevent their children from accessing inappropriate content on the network.

Starlink account authorization

Many potential users ask a reasonable question - why do they need authorization in their Starlink personal account? The answer to this question is the number of benefits that this ISP provides. After logging in, first of all, you can get a high-quality high-speed signal that will allow you to download even the largest files, listen to your favorite music online, watch movies, chat in video chats, etc. In addition, it is worth talking about the responsiveness of technical support. Authorized users can count on qualified assistance from experienced professionals around the clock who provide support on a variety of issues.

Login / password recovery from personal account

To restore confidential registration data, you need to contact the round-the-clock hotline Starlink by phone +7 (499/495) 2903999. When communicating with a service employee, you should indicate your PIN, full name, contract number, passport information, connection address. Therefore, you should prepare for the conversation in advance. It is important to have a service connection agreement and a passport at hand.

Support

If there are difficulties with the services or use of your personal account. For help, you should contact support. Individuals can get advice by calling 8 495/499 290 3666, legal - 8 499 682 7282. Before calling, you should clearly formulate a question on the problem. It is important for the operator to explain in detail what difficulties the user encountered when working with his personal account.

Personal account functionality

Internet service provider Starlink has created a personal account for its clients as information system allowing you to use the services of the company with maximum comfort. With the help of the LC, each client can:

• control the balance of the personal account;
• receive information about what invoices were issued, services - paid;
• find out about the consumption of Internet traffic and so on.

Starlink uses exclusively high-tech fiber-optic equipment from Cisco Systems in its own network. Thanks to this, clients get access to the network at a level of up to 2 Gb / ce ?. This speed allows you to download movies and heavy files in a short time. For example, a movie in high quality HD can actually be downloaded in just one minute.

Provider services

On the main site, users have access to an extensive, maximally detailed database of various solutions for legal, individuals... The cost of services is average for Moscow. At the same time, various promotions are systematically held for the provider's clients, discounts are given on services, which can be found in your personal account.

The following useful services are available to clients:

• Promised payment - if the funds on the internal account are completely exhausted, in this case, you can contact the support service and leave a wish to turn on the Internet. Also, this problem is solved in your personal account. You need to go there and press the required button.
• An SMS message will be sent to the client in case of need to top up the balance. Also, notifications inform about the current account status, special offers, promotions, etc.
• Parental control is a fairly convenient service that allows you to prevent access to the network and harmful content for young children and adolescents in accordance with the pedagogical views of parents.
• Antispam - this service is self-learning and intelligent. It will help the Internet user to get rid of viral mail.

Starlink internet connection

After the possibilities of connecting to the Internet of Starlink have been determined, the company's engineers will go to the client's house, who will stretch the cable through the floors to the client's junction box located in the electrical panel. After the completion of the preparatory work on pulling the cable, the client will receive a notification by his phone number regarding his readiness to lead the network to the apartment. The Starlink master will visit the client at the appointed time and, within an hour, will bring the cable into the apartment, connect it to the computer, and configure the Internet connection.

Security, confidentiality

All customer data transmitted over Starline's internal networks is protected from fraud. The company's channels are protected, so nothing threatens the information.

It is quite simple to ensure the safety of working on the Internet. To do this, you just need to use a modern antivirus with an updated database. It is also important that the wireless network is protected, using a licensed OS with constant updates. In addition, surfing sites on the Internet must be carefully and deliberately. Do not visit resources with questionable web content.

Internet starline does not work: reasons

In fact, there are many reasons. It happens that the provider has problems, the cable breaks at the entrance, there are no drivers, access is blocked by viruses and so on. In this case, you should immediately contact the support service and tell the specialists about the problem. Perhaps the master will go to the place and figure out what really happened. Assistance to the Starline client will be provided immediately, as this is implied by the service agreement and the provision of network services. The reasons for the lack of the Internet will be announced after the diagnosis of the malfunction.

Internet provider Starlink is one of the most famous and popular providers in Moscow and the Moscow region. The coverage area of ​​this telecommunications company covers almost the entire territory of the region, offering high-quality and fast Internet not only for regular users, but also for new customers who are waiting for the opportunity to immerse themselves in the world of interactive entertainment at the highest possible speed. A distinctive feature of the Starlink operator is the fastest possible processing time and Internet connection. The master will come to you on the day of treatment or the next day, you do not have to waste time on tedious waiting.

Starlink tariff plans:

Special offers and special promotions from StarLink

It is not so easy to attract customers with just a stable Internet, therefore Starlink Internet provider offers special service packages and promotions for both new customers and regular users:

1. Possibility of connecting high-definition interactive television with equipment rental.
2. Complex packages of Internet and digital television services that allow you to save money and connect several services for the price of one.
3. Subscribing to antiviruses at reduced prices thanks to the partner program with most antivirus laboratories in Russia.
4. Special promotions and loyalty programs for regular customers that reduce the cost of a subscription fee and allow you to save additional funds. In addition, it is possible to arrange packages, the price of which includes free rental of telecommunications equipment!

Internet provider Starlink is one of the most popular providers in Moscow and the Moscow region. Join the satisfied customers of Starlink right now and apply for a stable high-speed Internet connection using the site elkatel.ru!