QWERTY - customer reviews on the Internet and digital TV. Internet speed from QWERTY Which Wi-Fi router to choose for a QWERTY provider
All the time they turned off the Internet for weeks on end without the Internet. And I paid the money in advance. As soon as another provider appeared, she immediately threw the quarters. I do not recommend using the services of this provider. Just one hassle.
In November, I was faced with such disgusting service that for a long time I could not believe that this really happened. As a result of some external accident, I was left without the Internet, and do you know how much time has passed since I called the support service and registered a repair request? HALF A WEEK. I called technical support every day, at the end of these one and a half weeks - 5-6 times a day, and every day they answered me: "Your application has been accepted, wait for a call from the installers." And the installers did not call back ...
On Friday, the connection was lost, on Saturday I contacted the support service and called the foreman on Tuesday from 12 to 15, agreeing to pay for the work if the problem was not QWERTY's fault. Nobody came or called. At 15.24 I called technical support - they said that the master allegedly checked the connection to the apartment and left - and on this the application was closed. They can only create a new application, today they cannot do anything, there is no technical possibility to connect with the management, the complaints department considers claims for 3 days. L / s 1332932768.
3000 rubles are not refunded after termination of the contract. On February 8, she terminated the contract and wrote for a refund, copies of documents were on hand, they said wait for 2 weeks. Today is February 28, I have no money, I am calling. There is a "parrot on duty" service - I can’t help you with anything, you need to come again and write a statement that the money has not been received. I call other phones, ask for the contract number, go to the melody, return, but to no avail, the contract is terminated, has the money been sent ...
8720628071 user of your office since 2010. I use the Internet 6 months a year (summer in the country). Starting from November from. d. the quality of the Internet is poor. After my calls, the quality improves, but not for long. I asked to send a specialist, since he himself is not able to understand this technique. A "specialist" came, sat at the computer for half an hour, poked with my own ballpoint pen in the router, charged me 2,800 rubles, the Internet worked for 2 days and again the brake. As recently as today ...
12/06/16 paid for the KVERTI share for the year 3786 rubles. 12/07/16 again went to the site and noted about participation in the action (it should have been). And on 08/18/17 the Internet was turned off for me - it turns out that I am on some "normal" tariff for 490 rubles / month and I have already run out of money. It is impossible to prove anything to them. I already had GPON from MGTS, but to connect to the router via a cable, you need to call a specialist from MGTS, and this is 2 days. I asked these bastards to connect me for a few days (at least 7 days) until they connect ...
Problems arise with them from time to time. The speed of the Internet went down, they called those support. We tested it - they said the reason is in the router and we can send a wizard who will rewrite the router. Departure 900 r. The master came, neighing and said that they were not doing this and left. Where is your mother now my 900 rubles? Did you just give it away? A company of deceivers.
Technical support does not work, they can only take money from you and not answer for anything, do not contact them!
I ordered a set of a tanker. a watch, a purse and a pendant should have arrived. The pendant was sent and the watch was not the one that I ordered. The wallet was not in the box at all. How to decide? Court? The prosecutor's office?
Hello! A year and a half ago, we connected the Internet qwerty. It worked for a year without problems and failures. But six months ago it became terrible. During the day, there are frequent network breaks, in the evening there are wild delays in online games, and that's how it is at the moment, the third day without the Internet is not the first time. Very sad (Contract number: 4329177819.
| 2016-01-11 |
For 12 years of work (from 2 to 10 hours a day), I have not found any shortcomings. I have been using cable QWERTY since 2002, I have not made any claims for all the years, I work almost daily for 2-10 hours. Shutdown only in case of an accident, which happens no more than twice a year. The funny thing is that in case of an accident on Saturday or Sunday, the answering machine says: "The time for eliminating the accident is Monday, 17 hours, 13 minutes, 40 seconds." Apparently, the repairmen take a break at the weekend! The biggest advantage: when ...
I have been using the services of this provider for a long time (more than 7 years). I am quite satisfied with the quality of the services provided. Technical support responds, in the main, quickly and competently, if an employee you come across does not know the answer, they switch to another. Sometimes accidents / planned work happen (no more than once every three to four months), then it's hard to get through to technical support, but they also fix problems quickly. The speed corresponds to the declared one, usually even a little higher. For those who have wi-fi - the speed is really ...
When I rented the apartment in which I now live, Querti was already connected there. It was frankly too lazy to change something, left it as it is and never regretted a bit. I got a relatively cheap and stable internet connection with convenient payment methods and a whole range of additional services.
At qwerty for over 5 years. The speed suits. Everything is stable in the evenings. Rarely arising problems are solved promptly. Mitino area!
We live with my sister in different areas. She's on Quarti - I'm on MTS. I toil with the Internet, constantly problems - she is very happy, there are practically no interruptions. I want to go to Quarti, but I can't - we don't have it in our district. It's time for them to expand.
| 2013-10-24 |
At home, everyone, from a small bratelnik to an ancient grandfather, climbs there. Everyone goes about their business and everyone freaks out, if there are any problems, they get nervous. But how they connected to Quarti three months ago, it became much quieter at home - the Internet plows without jambs, the speed is gorgeous.
How to connect internet and TV from QWERTY?
The networks of the Internet provider KVERTI cover a fairly large territory of Moscow and the Moscow region. To clarify the possibility of connection, you need to fill out the above application form. After completing the application, specialists will contact you within a few hours. If your house is connected to the KVERTI networks, within a few days a master will come to you to carry out the work and set up the equipment. If your home is not connected, then do not despair, our specialists will select the optimal Internet provider especially for you.
How to set up internet QWERTY?
Setting up an Internet connection for this provider is pretty simple. You need to configure the network and router to automatically receive all parameters from the provider.
How to set up a router (router) for QWERTY?
Due to the huge number of routers on sale, we find it difficult to give a definite answer. The bottom line comes down to one thing - bringing the settings of your computer and router to a number of parameters in which the equipment will automatically receive IP addresses, DNS servers and some other parameters. You can use some of the instructions on this page or use our service of connecting and setting up a connection to the networks of the Internet provider KVERTI.
Is QWERTY a good internet service provider?
Provider KVERTI is included in the Moscow rating of TOP-5 providers. Like any other company, even the best in terms of service quality, sometimes there are certain problems, but most of all the problems are on the side of the subscriber, not the company.
What if QWERTY doesn't work?
The Internet may not work for many reasons: viruses, errors in the operation of equipment or programs, a broken cable, etc. You can find out the reason why the Internet does not work by contacting us for help. Our specialist will come to you, diagnose the equipment, software and network, and then configure the operation of your equipment.
Which Wi-Fi router to choose for a QWERTY provider?
On average, there are about a hundred different Wi-Fi routers on sale. Most of them meet the provider's requirements. Which router to choose from such a huge number? - high-quality and not entirely cheap because, as you know, a miser pays twice! You can always contact us for help in this matter.
The main problems of the QWERTY provider
The real headache for the clients of this provider is: frequent disconnections, problems on the provider's backbone networks, difficulty in dialing up to operators technical support and the disgusting quality of the default hardware (routers).
Technical support for KVERTI subscribers
We provide technical support to KVERTI in the following areas: network diagnostics and configuration and correction of errors in the operation of the Internet connection, programs and equipment. In addition, we provide an almost comprehensive range of IT services that can satisfy the most demanding person.
Basic instructions for setting up Onlime
- QWERTY Media Center Quick Start Guide (Version 1)
- QWERTY Media Center Quick Start Guide (version 2)
- User's manual for setting up the remote control for AmiNET (view A)
- User's manual for setting up the remote control for AmiNET (type B)
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My neighbors decided to save money and at the same time get a service best quality... Who doesn't dream about it? This is their right. This is logical. But ... as they say, there were some nuances.
So, my dear neighbors, on my advice, have been buying the Internet from Akado for several years, to which, of course, there are complaints. Well, where can we go without it? I myself have been their client for 7-8 years and I can literally list the shortcomings in their work on my fingers. That is, naturally, everything is not ideal, but on the whole it is tolerable and for reasonable money. Communication of satisfactory quality, the connection does not happen so often. Sometimes for years everything works like a clock (I use the Internet every day, and therefore I am responsible for my words). Sometimes there are "bad things" in the form of a lack of communication, sometimes for several hours or even days. We will not go far for examples - in September Akado was so feverish that no one seemed to be enough. At the same time, it was simply unrealistic to call the support service. Either you have to wait on the line indefinitely, then at any moment you hear short beeps, then in general the multichannel phone is busy and that's it ... But I repeat, this happens extremely rarely. And this is not a reason to immediately go to other providers. After all, where is the confidence that everything will be different there?
But my neighbors, because of the September problems, decided to look for a replacement for the Internet provider. And they found it, because this is not such a difficult matter, since at least once or twice a week calls are usually heard on the phone, during which, vying with themselves to extol themselves, all Internet providers in Moscow are trying to find out if you use the Internet, and how many people use , but whether you are satisfied with the current provider, and look how much it rips you off, but, they say, everything is cheaper and faster with us, etc. And the calls are the same many times, which arouses suspicion of the insanity of customer attraction services. And from QWERTY I personally received a call 3 times. But it’s not so easy to take me for exhortations, especially since I immediately start asking such technical questions that more than one manager, due to his incompetence, cannot answer. But the neighbors bought it. They were promised 3 months of grace period in payment, and most importantly - high speed internet connection.
I don't know what they were told there on the phone, but the neighbors told me the following - we will have the Internet 3 times faster and 3 times cheaper than in Akado. Not bad, I think, well, let them connect, and then we'll see. And to myself, I ask, what will they have in 3 months? How will all of this work steadily? It seems like QWERTY is a project of the Central Telegraph, i.e. a serious company. But on the other hand, everyone technical specialists they arrive very quickly only when they are connected, and in case of technical problems you can wait for them for weeks (in Akado, by the way, the same song, but ... in 7 years I called them only a couple of times, which, you will agree, is tolerable). Those. you have to try and see what happens.
And on the appointed day, 3 clowns come to my neighbors in a painted car. The neighbors invited me to attend. I approached and looked after these comrades, and they immediately began to laugh at the Akado equipment and cables, saying that all this is already outdated by 10 years, and that is why everything is working so slowly for you. But now we will connect this to you, your Internet speed will not be 1500 Kbps, as Akado gives, but as much as 10 Mbps! I already got hysterical. What are you not confusing, I ask? No, they say, 10 megs and period - we are specialists, we are responsible for our words. Well, well, I say, but I myself checked the speed that Akado gives using the speedtest.raketforskning.com service. I measured it 3 times. It turned out at least 900 Kbps. I think we'll see what QWERTY will have on the output. Naturally, I don't even count on 10 megs, because this is all complete nonsense. At the same time, my explanations on clowns that the connection speed is local network you can't sell to customers, as the speed of the Internet channel did not work - they laughed at me and that's it. I showed them this service for determining the download speed from the network, showed the speed of Akado. They nod their heads, they say, that's how slowly. Now in a couple of minutes everything will be flying.
But everything did not fly, not only after a couple of minutes, but also every other day. Since they could not connect to the Internet right away, and then generally blamed everything on their own employees in the office, they complained that they had a lot of work and low salaries, and then quickly disappeared. But their gaiety naturally diminished by the end of the work. Apparently that is why they left a cloud of garbage in the corridor, threw the cable to the client in the apartment just on the floor, and, moreover, it was so short that it would not be possible to lay it down on the plinth later. In addition, they broke off the latch on the jack (by the way, this is the most disgusting thing in terms of stability of work), did not replace it and evaporated.
My neighbors spent a day on the phone, talking to the new provider and ... lo and behold! The Internet appeared only in the evening of the next day.
At the same time, the speed measured through the speedtest.raketforskning.com service was not 6000 Kbps, declared on the QWERTY website (where there are already magic 10 Mbps, about which, like a spell, the settings were repeated), but only 300 Kbps c (took a maximum of three measurements). Those. As a result, the neighbors received the Internet one and a half times cheaper than Akado, but 3 times slower. Plus the defeat in the apartment and a day of hemorrhoids on the phone. And this is only at the beginning of use. What will happen next?
I'm staying with Akado for now. I think that the neighbors will soon return to them.
I put three - Internet 5, support 0. Total - 2.5, round up to 3, so be it, I'm not as greedy as they are. In general, there are almost no problems with the Internet. The last two or three years have not been disconnected at all, the Internet is fine and everything is fine. BUT! if, God forbid, what happens and you need to contact them directly, this is a whole problem with their procedures and regulations. 1. It was a long time ago: Once my Internet was turned off ... It was getting dark ... I called and said that they would come during the day of such and such and fix it, if their problem is free. The date did not suit me - we settled well, to fix it during the day on weekdays. And then the working people have a lot of time to wait for their workers on the date indicated by IMI without specifying a specific time. It is unlikely that they will compensate for the day off for the decision of their joint. I said no, they asked when. Fortunately, after 2 weeks I had a vacation, I had to live without the Internet for two weeks and sacrifice one day of vacation and wait for the master. Came in, fixed it, the problem was outside the apartment, i.e. their problem. Rather, from the principle of two weeks without the Internet and one day of vacation, I called and demanded money for these two weeks of unavailability. Was politely sent, with the words "well, you yourself refused to be repaired two weeks ago." Yes, I refused ... On a weekday, in the middle of the week, without specifying a specific time. Fuck Sovetskoe Mosenergo, they have little competition in the industry along the way. Summary: the problem was their fault, they gave me a convenient time to solve their jamb, and when I logically refused and postponed the repair for two weeks because of their magical work schedule, they refused to compensate me for these two weeks. I can live without 150 rubles, but actually this is disgusting in our "wonderful" world of the "Ideal Free Market". 2. Recently, without personal notification, they unilaterally changed the tariff and payment towards, of course, an increase. Marketers serve the motherland! Vivat! I didn’t even need the same speed, they pumped me 2 times more and pay them extra. I didn’t pay and put a small ultimatum in the style of "you wouldn’t go ...". Do not wake up smartly - while the essence is yes, I looked at other providers and more and more do not understand their impudence with tariffs. 3. And they have up to three days to consider the application! I love their regulations! Three days later, they reacted, then phoned, clarified that I would then switch to a different tariff - cheaper. They promised to connect last night and ... Naturally they burst, so that life would not seem like honey to me. Not connected - I call "we will draw up an application, the decision period is from three hours to three days." Again, their cant is my problem! We are waiting, sir. Although what to expect! Can it be easier to go to MGTS? Summary on all of the above points: their stupid regulations, rules for interacting with the consumer of services and oversights MUST turn their jamb into your problem. In my experience, no options! Happiness if you don't need to face their support. The feeling of communication with the Soviet bureaucratic periodically mowing structure of the 1980 model, the eternal "plates are being removed from us by another team" and other excuses, only more polite. Although, it seems like it's time to wake up, but they still can't do it, sleep, along the way, is lethargic ... Either become ideal, business, and don't talk, or be more flexible in matters of support, especially when you mow it yourself, otherwise it’s already nonsense. Very unpleasant with you. With the last bit of strength I hold on to you because of my conservatism, but righteous anger rises more and more from the depths of my soul ...
- In the case of connecting through additional equipment (switch or router), if possible, connect the PC directly to the main cable.
- Disable antiviruses, torrent clients, download managers and other programs that may block Internet access or are currently using Internet access.
- Measure the speed:
- If the speed does not match according to your tariff plan, you need to open a command prompt (see the procedure below) and execute the command: ping 10.199.199.199 -n 100.
- After executing this command, you need to make a print screen of this window and save it.
- On the command line, write pathping "resource" (for example: pathping ya.ru) and wait for the command to be completed (about 2-3 minutes).
- Also make a print screen of the given window and save it.
- Send us the results of these actions by e-mail or in the feedback form from personal account.
- If our recommendations did not help you, or you have any questions, please contact the technical support service at 8 (495) 500-00-45.
ATTENTION!All actions are performed by the "Administrator" user or another with a sufficient level of authority.
Running Command Prompt on Windows 8/10
Running Command Prompt on Windows 7
Running Command Prompt on Windows Vista
Running Command Prompt on Windows XP
Diagnose speed problems and connection interruptions (Mac OS X)
Procedure
If you are connecting through additional equipment (switch or router), if possible, connect the Mac directly to the main cable.
Disable torrent clients, download managers, and other programs that may be blocking Internet access or are currently using Internet access.
Measure the speed by going to speedtest.net (if flash is not installed on the system, then to beta.speedtest.net)
If the speed does not match your tariff plan, you need to open the Ping tab in the Network utility (see the Network Utility program below) and execute the command: ping 10.199.199.199 -n 100.
After executing this command, you need to take a screenshot of this window (cmd + shift + 4) and save it for convenience on the desktop.
In the Network utility, select the "traceroute" tab and enter the address of any resource in the field (for example: ya.ru). Wait for the team to work out.
Also take a screenshot of this window and save it to your desktop.
Send the results of these actions to us by e-mail or to the feedback form from your personal account, by attaching the screenshots you made to the message.
About Network Utility
Network Utility is included with your Mac. It provides information and tools for networking. Network Utility displays information about each of the network connections, including the hardware address of the interface, the IP address assigned to it, its speed and status, the number of data packets sent and received, and the number of transmission errors and connection conflicts.
The following tools are also included in Network Utility.
Netstat: Checks the routing tables of a computer by viewing a detailed summary of the types of packets sent and received using common network protocols.
Ping: checks the connection between the computer and the computer or other device at the specified network address.
Lookup: View information provided by the Domain Name System (DNS) server.
Traceroute: Trace the path of a message across the network from computer to computer.
Whois: retrieves information from the whois server about the ownership of the specified domain name.
Finger: Uses the Finger protocol to retrieve user information for a specified username and domain address.
Port Scan: Scan for open TCP ports at the specified Internet or IP address.
You can find Network Utility on Mac by using Spotlight by pressing Command-Spacebar in any program, or by clicking the search icon in the menu bar
Start typing “Network Utility”. If for some reason Spotlight did not find the program, try to find it yourself:
On OS X Mavericks and later, the Network Utility program is located in / System / Libraries / CoreServices / Applications.
In OS X Mountain Lion, Lion, and Snow Leopard, Network Utility is located in the Utilities subfolder of the Applications folder.
