Job description of the administrator of the spa salon. Job responsibilities of the administrator: sample. Administrator job description sample

I. General provisions

1. The administrator belongs to the category of specialists.
2. A person who has a secondary professional education without presenting requirements for work experience or initial vocational education and work experience in the specialty for at least 2 years.
3. Appointment to the post of administrator and dismissal from it is carried out by order of the director
4. The administrator must know:
   1. 4.1. Decrees, orders, orders, other guidelines and regulations higher and other bodies related to the work of the enterprise.
   2. 4.2. The structure of enterprise management, the rights and obligations of employees of the organization and the mode of their work.
   3. 4.3. Rules and methods of organizing the process of serving visitors.
   4. 4.4. Types of services provided.
   5. 4.5. Fundamentals of marketing and advertising organization.
   6. 4.6. Principles of planning and design of premises, showcases.
   7. 4.7. Fundamentals of aesthetics, ethics and social psychology.
   8. 4.9. Fundamentals of economics, organization of labor and management.
   9. 4.11. Legislation on labor and labor protection Russian Federation.
   10. 4.12. Internal labor regulations.
   11. 4.13. Rules and norms of labor protection, safety measures, industrial sanitation and fire protection.
5. During the absence of the administrator (vacation, illness, etc.), his duties are performed by a person appointed in in due course which acquires the relevant rights and is responsible for the proper performance of the duties assigned to it.

II. Job Responsibilities

Administrator:

1. Provides effective and cultural service to visitors, creating comfortable conditions for them.
2. Carries out control over the safety of material assets.
3. Advise visitors on the availability of available services.
4. Takes measures to prevent and eliminate conflict situations.
5. Examines claims related to unsatisfactory customer service and takes appropriate organizational and technical measures.
6. Controls the rational design of the premises, monitors the renewal and condition of advertising in the premises and on the building.
7. Ensures cleanliness and order in the premises and in the territories adjacent to them or the building.
8. Controls the observance by the employees of the organization of labor and production discipline, rules and norms of labor protection, safety precautions, requirements of industrial sanitation and hygiene.
9. Informs the management of the organization about the existing shortcomings in servicing visitors, takes measures to eliminate them.
10. Supervises the implementation by employees of the instructions of the management of the organization.
11. Performs individual official assignments of his immediate supervisor.

III. Rights

The administrator has the right:

1. Get acquainted with the draft decisions of the management of the enterprise relating to its activities.
2. Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.
3. Within the limits of his competence, report to his immediate supervisor about all the shortcomings identified in the course of his activities and make proposals for their elimination.
4. Request personally or on behalf of the management of the organization from the divisions of the enterprise and other specialists information and documents necessary for the performance of his duties.
5. Involve specialists from all (individual) structural units in solving the tasks assigned to him (if this is provided for by the provisions on structural divisions if not, then with the permission of the head of the enterprise).
6. Require the management of the enterprise to assist in the performance of their official rights and duties.

IV. Responsibility

The administrator is responsible for:

1. For improper performance or non-performance of their official duties provided for by this job description - to the extent determined by the current labor legislation of the Russian Federation.
2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

APPROVE
CEO
Surname I.O.________________
"________"_____________ ____ G.

1. General Provisions

1.1. The administrator belongs to the category of specialists.
1.2. The administrator is appointed to the position and dismissed from it by order of the general director of the company on the proposal of the manager of the beauty salon.
1.3. The administrator reports directly to the manager of the beauty salon.
1.4. During the absence of the administrator, his rights and duties are transferred to another official, which is announced in the order for the organization.
1.5. A person who meets the following requirements is appointed to the position of administrator: secondary or secondary vocational education and at least six months of similar work experience.
1.6. The administrator of a beauty salon should know:
- laws, decrees, orders, orders, etc. regulations government agencies on the provision of services;
- the structure of the organization, the duties and powers of the employees of the organization, the mode of their work;
- rules and methods for organizing the process of serving visitors;
- types of services provided.
1.7. The administrator is guided in his activities by:
- legislative acts of the Russian Federation;
- the Charter of the company, the Internal Labor Regulations, other regulatory acts of the company;
- orders and directives of the management;
- this job description.

2. Functional responsibilities

The Administrator performs the following duties:
2.1. Provides effective and cultural service to visitors, creating comfortable conditions for them.
2.2. Advises visitors on the availability of available services, ongoing special promotions, the availability of bonus programs, etc.
2.3. Keeps an appointment, informs specialists about the available appointment, maintains a client base.
2.4. Takes measures to prevent and eliminate conflict situations, considers claims related to unsatisfactory customer service.
2.5. Ensures cleanliness and order in the premises, supervises the work of cleaners.
2.6. Controls the observance by the employees of the organization of labor and production discipline, rules and norms of labor protection, safety precautions, requirements of industrial sanitation and hygiene.
2.7. Informs the management of the organization about the existing shortcomings in servicing visitors, takes measures to eliminate them.
2.8. Performs individual official assignments of his immediate supervisor.

3. Rights

The administrator has the right:
3.1. To get acquainted with the decisions of the management of the organization regarding its activities.
3.2. Provide management with suggestions for improving their work and the work of the company.
3.3. Notify your immediate supervisor of all shortcomings identified in the course of your activities and make proposals for their elimination.
3.4. Require management to create normal conditions for the performance of official duties.
3.5. Make decisions within your competence.

4. Responsibility

The administrator is responsible for:
4.1. For non-performance and / or untimely, negligent performance of their duties.
4.2. For non-compliance with current instructions, orders and orders for the preservation of trade secrets and confidential information.
4.3. For violation of the internal labor regulations, labor discipline, safety and fire safety rules.

Job description administrator regulates labor relations. It contains functional responsibilities, rights, types of responsibility of the employee, the order of subordination, occupation, dismissal of him from office, requirements for experience, education.

The document is created by the head of the department. Approved by the CEO of the organization.

The sample form provided below can be used when preparing an administrator job description trading floor, fitness club, shop, hotel, beauty salon, restaurant (cafe), etc.

A number of provisions of the instruction may differ depending on the specialization of the institution.

Sample job description for administrator

Store Administrator

The store administrator establishes and manages the work of the trade establishment, draws up the premises. The specialist monitors the location of goods, the presence and correctness of the content of price tags. Its tasks include compliance with the rules of trade, advising visitors.

Store Administrator Responsibilities:

1. Control of timely replenishment of the range of goods, the use of technological, commercial equipment.

2. Taking measures to speed up customer service.

3. Participation in the reception, accounting of inventory items.

Hotel administrator

The hotel administrator meets, registers, accommodates visitors to the establishment. His duties include ensuring the timely delivery of the client's luggage to the room, informing about the rules of the institution, services.

Specific Responsibilities of a Hotel Administrator:

1. Issuance of keys to clients.

2. Transfer of correspondence addressed to clients.

3. Ensuring proper functioning, timely repair of equipment.

4. Control over the execution of discipline by clients.

Salon Administrator

The administrator of the beauty salon records, receives clients of the institution. His tasks include ensuring a comfortable stay, serving visitors, advising on the services, promotions of the institution.

Specific Responsibilities of a Beauty Salon Administrator:

1. Release of products presented in the institution.

2. Organizational, technical support activities of the staff.

3. Planning a schedule for visiting specialists of the institution.

Restaurant manager (cafe)

The administrator of the restaurant (cafe) manages the work of the institution. He selects staff, trains him, meets, escorts visitors, establishes labor processes, resolves questions, considers proposals, comments of visitors.

Specific duties of a restaurant (cafe) administrator:

1. Communication with business partners, contractors, government agencies.

2. Drawing up plans for the activities of the institution.

3. Procurement of goods, services.

4. Control of financial, current reporting documents.

The administrator of a beauty salon is an important and responsible profession. It is he who meets clients, eliminates conflict situations, resolves issues of labor discipline, and creates a comfortable atmosphere. From our article you will learn what the duties of a beauty salon administrator are, and we will also tell you how to write a resume when applying for a job.

Company face

Everyone successful businessman knows that the beauty industry is not as simple as one might think. Fashionable room design, high-level specialists, new technologies, modern equipment- all these advantages will not be able to bring success if the position of administrator is taken by an amateur. Unfortunately, in our country there is no educational institutions that train such specialists, so many salon owners are trying to train employees on the spot or, which is also sometimes found, to lure them away from competitors. How wrong are those who believe that the administrator must have a pleasant appearance, a beautiful figure and be able to dress beautifully! Of course, all these characteristics are important, but we must not forget about the other side of his work. So, consider the main duties of an administrator in a beauty salon.

What a specialist should know

When the applicant gets a job, he will have a conversation with the CEO. It is the head of the company who issues the order to appoint an employee as a salon administrator, and only he can release him from this position. Most often on this position a person with an education not lower than secondary or secondary vocational is accepted. In the future, the administrator will report to the manager and (or) to CEO. Before embarking on their duties, the specialist must study:

• Laws and regulations that relate to the services provided by the beauty salon.
• The structure of the organization in which he will work, as well as the duties of employees and the mode of their work.
• What rules must be observed when serving visitors.
• Types of services provided by the salon.

In his activities, the administrator must be guided by the laws of the Russian Federation and the charter of the company in which he will work. In particular, he must know the internal labor regulations and regulations.

Responsibilities of a Beauty Salon Manager

What exactly should the hired specialist do? You can read about it below:

• First of all, the administrator must work with clients - meet them, kindly answer questions and create comfortable conditions for them.
• The next item is a consultation on the services provided, bonus programs and promotions that are currently available to customers.
• The administrator accepts applications, conducts reception, informs employees about the record, keeps records client base data.
• The responsibilities of the administrator in the beauty salon include ensuring cleanliness and order. He must supervise the work of the cleaners and all the staff.
• If necessary, the specialist should be able to eliminate the conflict situation. If there are claims to the work of the salon employees, then he must consider and decide on the claim.
• The duties of an administrator in a beauty salon also provide for the control of employees in respect of their compliance with labor and production discipline. They also include checking workplace safety, industrial hygiene and sanitation requirements.
• The administrator must promptly inform the management about the presence of deficiencies in customer service and take all measures to eliminate them.
• The specialist must carry out separate assignments of his immediate superior.

The functional responsibilities of a beauty salon administrator, as you can see, are quite complex. Therefore, a person who has strong character and extraordinary thinking. Team leadership requires not only the ability to be flexible in a conflict situation, but also the ability to make tough decisions.

Rights

After we have considered the main duties of the administrator of a beauty salon, we will analyze his rights:

• The specialist may require management to create acceptable working conditions.
• The administrator has the right to know what decisions the management makes if they directly relate to its activities.
• He can inform the head of the shortcomings in the activities of the organization and take part in their elimination.
• The specialist may take independent solutions if they fall within its competence.
• The administrator at any time has the right to make suggestions to improve his work or the work of the company.

In addition to duties and rights, a specialist must observe labor discipline, setting an example for other employees.

Responsibility

A specialist can be reprimanded, lose a bonus or a job if he systematically:

• Be careless about your duties.
• Will not comply with management instructions and trade secret orders.
• Violate internal labor regulations, discipline, safety and fire safety rules.

Next, we will tell you how you can find a job in the beauty industry, if, of course, you are satisfied with all the conditions and you are ready to perform the duties of a beauty salon administrator.

Job applicant resume

Before you go looking for a job, you should prepare all the necessary documentation and, first of all, write a resume. It should be remembered that this document is your business card, the main purpose of which is to get the manager to invite you for an interview. Therefore, in the resume, you should describe your strengths, present yourself as a highly qualified specialist in your chosen field. Let's consider in detail how to properly compose a document:

• Contact details are your last name, first name and patronymic, date of birth, telephone numbers where you can be contacted (indicate what time this can be done), home and email address.
• Purpose of resume - In this section, write the title of the position you are applying for.
• Education - indicate the educational institution you graduated from, the name of the faculty, specialty and period of study. if you have additional education, then do not forget to specify it. If you are currently studying, but write the year of graduation educational institution. Here you can also list your achievements and merits (certificates, diplomas, participation in seminars and trainings).
• Work experience - remember that your future manager will consider this item most carefully. Therefore, indicate the places of previous work, describe your professional duties and reason for dismissal.
• Additions - here you can write data that can play a positive role in your employment. For example, it could be knowledge foreign language, ability to work with a computer and office equipment, as well as the availability of a personal car and rights.

Since the main duties of the administrator of a beauty salon include communication with clients, the employer will pay attention to personal qualities. Therefore, the applicant must fully reflect precisely these data in the resume. If possible, attach letters of recommendation from previous jobs to the document, in which your positive professional qualities will be noted.

Training

A good leader knows that saving on training his employees is unacceptable. The specialist must not only know and perform the duties of an administrator in a beauty salon, but also have communication skills. Therefore, many companies pay for their wards to improve their skills in which they learn to get out of difficult situations, resolve conflicts and improve their telephone skills.

Conclusion

Every organization needs good leader who can effectively solve current problems. Therefore, the work of the administrator of a beauty salon is extremely important. The duties of a specialist include many areas of activity, which means that the requirements for him should be special. If you decide to master this profession, then consider all its pros and cons. Remember that additional training, personal qualities and a desire to work will increase your chances of finding a job.

The structure of the job description of the administrator of a beauty salon

The job description for the administrator of a beauty salon is developed by an employee of the personnel department or a person who is responsible for labor protection, after which the document is submitted for approval to the immediate supervisor of the administrator. The final version of the instruction is approved by the head of the organization, the employee gets acquainted with it under the signature.

This document usually consists of four sections.

1. General provisions
   Here it is advisable to indicate the name of the position of the administrator in accordance with the accepted at the enterprise staffing, issues of subordination of the employee and options for replacing him with other employees in case of absence. You can also prescribe in this section the requirements for the administrator and the procedure for his appointment and dismissal.
2. Job Responsibilities

   Depending on the specifics of the beauty salon and the presence of assistants or other administrators, the duties of an employee may vary. The most common of these are:

   • ensuring work on creating conditions for effective visitor service;
   • consultation of visitors;
   • taking measures to prevent conflict situations;
   • making an appointment and providing contact information about the masters of the salon;
   • ensuring cleanliness and order in the salon.
3. Rights
   The salon administrator is endowed with a set of rights that he needs for the proper execution of his job duties. In particular, he has the right:
   • demand from subordinates strict observance of instructions;
   • get acquainted with the instructions of the management regarding the activities of the administrator;
   • report to the boss about the shortcomings identified in the work and suggest ways to solve problems.
4. Responsibility
   This section lists the types of liability to which an employee may be held in case of failure to perform or improper performance of official duties. We are usually talking about disciplinary, administrative and criminal liability.

   For reference: if changes are supposed to be made in the administrator's job description, the employee must be familiarized with their project in advance against the signature. Otherwise, they will not be legally binding.

This is just a general description of the structure of the job description for the administrator of a beauty salon. The content of the document may vary depending on the wishes of the management and the presence / absence of specifics in the work of the employee.

Don't know your rights?

Responsibilities of a Beauty Salon Manager

Due to the fact that the work of the salon administrator involves a fairly wide range of duties, since the employee actually becomes his leader and is responsible for the entire work process, we will analyze in detail the section of the job description devoted to the duties of the employee.

All job responsibilities of the administrator of a beauty salon can be divided into several groups:

1. Work with clients. In this part, we are talking about the readiness of the employee for the appearance of a visitor, as well as what he should say and how to behave in case of emergency situations (for example, a conflict). As a rule, before employment, a conversation is held with the applicant for the position, during which the main directions of the company's policy are explained to him, etc., it is even possible to conduct some kind of training. However, even in this case, it is desirable to note such points in the job description, indicating, for example, that he must:
   • greet visitors and clarify the purpose of visiting the salon;
   • consult clients by phone;
   • meet clients of the salon with an offer of tea or other drinks;
   • clarify the client's record and offer him current discounts and promotions, etc.
2. Organization of work with the staff of the salon. At its core, the salon administrator is none other than its manager. Accordingly, he must keep order in the cabin and labor discipline. This must be reflected in the duties of the employee in order to avoid conflicts between employees. This topic can be devoted to such items, stating that the administrator:
   • is obliged to keep order in the cabin and make comments to the cleaners when garbage is found;
   • in the event of an employee’s absence from the workplace for longer than the allotted time, make a remark to him, and after a repeated violation, draw up a memorandum addressed to the head of the organization.
3. Compilation of documentation. In the job description, you must specify a list of documents for the preparation of which the administrator is responsible, the procedure for their delivery. As a rule, he is responsible for recording clients to the masters and, accordingly, must maintain appropriate records. Also, the administrator can make calculations, that is, act as a cashier, which means the need to maintain accounting records.

Responsibility of the administrator of the beauty salon

The administrator of a beauty salon in his activities is responsible not only for the property of the salon entrusted to him, but also for the actions of employees in the course of their implementation. labor functions. In this regard, in the administrator's job description, we recommend that all areas of responsibility be specified in the "Employee's Responsibility" section in more detail.

For example, to mention that the administrator can be held liable:

• for negligent attitude to their duties;
• tactless attitude towards customers and staff;
• fuzzy and untimely fulfillment of the obligations stipulated by this instruction;
• illegal actions with documents and information about the activities of the enterprise;
• disclosure of commercial secrets about the work of the enterprise;

The job description for an administrator in a beauty salon should be drawn up in as much detail as is convenient for the employer. At the same time, it is important to remember that the document is written for the position, and not for a specific person, therefore, indicating the personal qualities of an employee and individualizing individual provisions are not advisable.