Launching the law on social services is in your hands, fellow citizens! Individual Social Services Program Key Points of the Individual Social Services Program

4 months have passed since the entry into force of the new law No. 442-FZ "On the fundamentals of social services for citizens in the Russian Federation", adopted on December 28, 2013. Some of the bylaws necessary for its implementation were adopted, the first experience of using it in the regions was obtained ... After the adoption of the law, the lawyer of the legal group of the RBOO "Center for Curative Pedagogy" Elena Zablotskis has already commented on its possibilities and limitations. Pavel Kantor, a lawyer from the legal group of the RBOO Center for Curative Pedagogy, spoke about what the first experience showed and how to actually launch the law in order to take full advantage of its positive potential at a webinar held on April 21 at the Web-school of the Regional Public Organization of People with Disabilities "Perspective".

When the new law on social services was created and adopted, there was a clear clash of two concepts: on the part of the expert community, civil society there was a request that the system social protection functions very poorly and it needs to be drastically changed, and from the side of the social protection system itself there was an answer: "Yes, we recognize the criticism, but how can we do it so as not to change anything?" Therefore, the result was a compromise. One side, new law can be read and applied in such a way that the state of affairs roughly corresponds to it. On the other hand, it contains quite serious intentions, one might say “bombs” - key places that can transform this system if society and citizens are not passive.

Innovations

What, in my opinion, has become a cardinal innovation of the law? Firstly, it is a high degree of openness of the system: complaints and problems have always been associated with the fact that the social service system, the boarding system, is very closed. It remains very private, but, nevertheless, information about suppliers social services disclosed very widely, including on the Internet, communicated to everyone; the law stipulates that the lists of social services are open, tariffs for social services are open, access to non-state providers (this is a separate issue) is open.

In principle, even earlier, according to the old law, non-governmental organizations could theoretically participate (and did) in social services to the population, but the new law for the first time secured this - it fixed the fact of participation of non-governmental organizations (including commercial ones) in the provision of social services. Based on the experience of other European countries, which I know, it can be said that this is quite a commercial market - quite commercial organizations, and there is nothing strange or incomprehensible in this. Considering the system of social assistance as a kind of charity, public charity comes from the traditions of past centuries, when it was believed that everyone comes out on their own, and only the poorest and most unfortunate can be helped "out of mercy". Now the situation is changing: social services are a service that costs money and is profitable to provide (if everything is arranged well). In theory, all this should benefit the recipients of the services themselves (there is competition, choice, struggle for the recipient). Of course, for this, something needs to be done (we will talk about this).

From the serious innovations of the new law, I see: 1) an attempt to "open" the system, 2) an attempt to declare non-state providers of social services as equal players in this market, and 3) that the new law provides for some individuality and targeting. Social services in our country are now provided not to disabled people, not to veterans, not to large families in general. Social services are now provided to each specific person, in the terminology of the new law - the recipient of social services, not depending on which category he belongs to, but depending on what he needs in his specific life situation. It would seem that the difference is not very large, but, in my opinion, this is a change in approach - instead of a category, go from a person.

In practice, this is manifested primarily in the fact that now for each recipient of social services an individual program for the recipient of social services should be developed, which should indicate the specific services that this recipient needs, a list of possible providers to whom he can apply for obtaining of these services (the law states that the recipient must have a choice) and an assessment of the quality of their performance.

So far (already April!) Not a single person has reached me with a drawn up program for the recipient of social services. What does this mean? Or that everything works perfectly and people do not go to crisis centers (which is highly doubtful). Or that while the programs are not compiled and executed, and people have not yet comprehended the difficulties in compiling and receiving individual programs. Therefore, now I am speculative. I suspect that some time will pass and there will be appeals, disputes and conflicts regarding these programs, and then we will see what “points” in the new law do not work.

I already know some "painful" points and will try to tell about them later. Let's talk about theory first, and then about practice.

Who can get social services?

So, who, in accordance with the new law, can become a recipient of social services and - the most interesting - how? We left the concept of “difficult life situation” and came to the conclusion that Article 15 states: “A citizen is recognized as needing social services if 1) he has lost the ability to independently fulfill his life needs, 2) he has disabled people in his family, children needing help. " This is also an innovation of this law - this was understandable before, but it finally clearly states that it is not a person who needs help, but a family in which there is a person with problems. This is important - earlier we proceeded from the fact that there is a problem person and he needs help, and from this the idea naturally flowed to take this person and place him in some place where he would be good or at least tolerant. The system itself was focused on stationary forms of social services, closed boarding schools, nursing homes, orphanages, etc. And now the law declares that a family needs help if this family has a disabled person, a child, a situation of violence, a person who abuses something, etc. After all, if there is an alcoholic or drug addict in the family, he himself can think that he is well and does not need any help, and the children or other family members suffer at the same time. Now they, too, are recognized as needing social services and are entitled to receive assistance.

What is interesting in the new law and, in my opinion, is a hidden "bookmark"? In accordance with Article 14, the basis for considering the issue of providing social services is the statement of the citizen himself (this is understandable - the citizen declares: “I need social services, I need it!”) Or the appeal of other citizens in his interests. In fact, this is not such a rare situation. People said: “We see that our neighbor (distant relative) is in a very difficult situation, but for some reason he doesn’t address himself / he doesn’t have the strength to get there,” and so on. Previously, in general, such people could drop out of the social protection system, but now nothing prevents them from being included there. Theoretically, even before such citizens should have been monitored and patronized, but, nevertheless, this system did not work (“Let him come himself!”). And now there is a direct indication of the law that you can come to the social protection authority and say: “Our grandmother lives in our entrance. In my opinion, she is very bad. Please investigate this situation and take action. "

Social services - only voluntarily

It must be said right away that there were panic statements that the law on social services thus introduces some kind of "juvenile justice" - some kind of totalitarian technologies for the introduction of the state into families, into the private life of citizens, etc. We must clearly understand that this is not the case. The law clearly states that the condition for receiving social services is voluntariness. Of course, if the social security authorities come to the family and ask a person: “Do you need social services, do you need help?”, And he says: “No,” then it all ends there. A person can refuse social assistance, and this is his full right. However, according to our practice social work we know there are people who find it difficult to ask. For various reasons - both psychologically and due to the state of health, their intellectual abilities... Now the law directly makes it possible, on the one hand, to help such people find contact with social services, but on the other hand, I repeat, human rights are still protected.

We discussed among ourselves the question - to what extent can the state and society allow a person, roughly speaking, to die? Still, we came to the conclusion that a person can completely refuse any help, even if he really needs it, and society has no right to provide this assistance by force (if we do not touch on the issue of minors and the disabled). But a person who is aware can say that he does not need, and we can, unfortunately, only observe this.

This is the sad part. The good part is that you can ask for help from a person and if a question arises, the person can say that they need help.

I repeat that simply lack of earnings or means of subsistence, lack of housing, the presence of a family conflict, and so on are also grounds for receiving social services. You do not have to be recognized as disabled, veteran or anyone else, diagnosed, etc., to receive social services. If you feel that you or your family need social support simply because you cannot get a job in society, you have the right to go to the social protection authority and ask for it. The social protection body has the right to refuse social services if it sees that a person does not need it. Accordingly, this refusal can be appealed in court (and no one denied this right in the administrative procedure either).

Nguyen Linh, lawyer of the ROOI “Perspektiva”: In fact, I did not notice the administrative procedure for challenging there, there is no directly superior body that would be responsible for this.

Yes, I agree. The fact is that both by virtue of the constitutional distribution of powers, and according to this law, the organization of the level of social services is the competence of the level of the subject of the federation, and therefore, theoretically, you will not rise above the regional level of the Ministry of Social Protection - the federal ministry will not consider complaints that are not regional ...

Nguyen Lin: That is, a single commission will be created in each subject of the federation, which will consider these issues?

Each subject already has an authorized body for social protection.

Nguyen Lin: Precisely to deal with such claims?

The situation is such that, despite the fact that the law says "Decisions can be appealed in court", in practice I know that higher authorities still supervise the lower ones and, if you are denied in your area, it makes sense to complain to region, and no one refuses such complaints for formal reasons.

Individual program for the recipient of social services

What is an Individual Social Services Recipient Program? The forms of this document have been approved. Just in case, so that there is complete clarity, I will explain (before this was not, but now it is): each recipient of social services should draw up an individual program for the recipient of social services. These are not individual rehabilitation programs for people with disabilities - IPRs have been and remain. This is not a PMPK conclusion or an individual learning plan that is drawn up for some children within the framework of educational process... This is a new document that will look similar - there will also be a list of activities that need to be obtained and a list of vendor-executors that the recipient can contact. It includes precisely social services, and this is a separate document that is drawn up by the bodies of social protection of the population.

What social services should be included in the program, which is called the not very euphonious acronym for IPPS? (in general, in the future, when writing laws, it will be necessary to think over abbreviations that would sound euphonious and understandable). The law divides social services into the following main categories:

1. Social and household. This is what we primarily associate with caring: helping with cooking, cleaning the room, babysitting, renovating, etc.
2. Social and medical - aimed at maintaining health, sanitary and hygienic measures and similar assistance. This should not be confused with the medical rehabilitation of the disabled person and, in general, with the receipt of medical assistance. In addition to medical care, people may need social services that, as such, are not treatment or rehabilitation (for example, medical care measures).
3. Socio-psychological - psychological correction of a person's state or behavior. I would like to dwell on this, because when people read this, they often say: “Oh, social and psychological help! You better help financially! A man has nothing to eat, nowhere to sleep, and you say psychological. "
   Unfortunately, experience shows that this is not the case. Often people come who are in a very difficult, depressed psychological state, which does not allow them either to find themselves in life, or to build their own system of life, no matter how much you help them financially. We work most often with families that have children with developmental disabilities, and I can say that the difference between families that are already engaged in a center, with which specialists work, and “unreached” families that just appear in the field vision, cardinal. If the family receives some correction, sees some result of working with the child, sees that they are not forgotten, not indifferent, then the family has hope, a path appears. Then medical, household, financial assistance begins to take effect. And when a person is knowingly depressed and depressed, then nothing helps him.
4. Socio-pedagogical. This is more about children.
5. Social and labor. This is helping adults in their work career (I happened to hear here that there will be a webinar specifically devoted to career guidance issues, this is also very important!).
6. Social and legal. Getting help in providing legal services... Maybe I'm subjective, but it seems to me that this is also very important - for many families, a heavy burden of legal problems is imposed on social issues. Moreover, not only related to the fact that people do not know what kind of allowance to get, etc., but problems that have nothing to do with the social sphere itself - with obtaining housing, with queuing up for receiving housing services, with various loans, with inheritance cases, family law disputes, divorces, etc. The burden of lingering legal problems also aggravates social ill-being. Sometimes the very fact that a person is free from a long-running business allows him to breathe a little and get out of the impasse. For example, a question from practice: I know two young disabled people who seem to have left the boarding school and began to live independently, but, nevertheless, this independent life is hampered in one case by the fact that relatives illegally seized an apartment and it is necessary to sue it back, and in another case, the fact that the relatives have disappeared without a trace, but are listed in the apartment, and it is necessary to recognize them as missing and formalize the inheritance, and at the same time a large unfair debt has been charged for utilities... It would seem that this has nothing to do with social services and has nothing to do with the issue of disability. However, these situations put pressure on and do not give people the opportunity to decide on their lives, make plans, etc. As soon as these legal problems begin to be resolved, it helps a lot - immediately there is certainty with housing, and with debts, etc.
7. Services to improve communication potential.
8. Urgent social services. This is provided for the case when our listeners think in advance: “How long and complicated it all is. Until they draw up the program, until they complete all the documents, until they decide ... ”Nevertheless, there are urgent social services that can be requested“ right now ”. Of course, this is for emergencies. Free food, temporary housing, emergency legal and psychological assistance - in principle, you can get it right now, even before drawing up an individual program.

Avoid kick-ass

Still, in my opinion, it is important to say about one more "bookmark" that was made into the law and which does not work very well, but theoretically can change our system very strongly. This is Article 22, which says that, if necessary, citizens are provided "assistance in obtaining medical, psychological, pedagogical, legal, social assistance that does not relate to social services (social support)." Social support is carried out through interdepartmental interaction.

What is meant? In my opinion, this makes it possible for a person to avoid the so-called "kick off". Let's say he comes to social services and says, "I need social services!" They say to him: "And you did not bring a certificate of income!" He replies: "But I can't get it!" "Not our problem!" Then he must say: "Help me get this certificate!" That is, a person comes and says: "I have a problem with the land ...", "I have parking and buzzing under my window ...", or rats, or something else. Social protection authorities answer: "But this is not in our competence, we are not doing this!" "Help me, I can't deal with this problem myself!" - says the person. And the bodies of social protection, theoretically, in accordance with the new law, should assist a person in obtaining assistance that is not social, but which he needs.

I think that the social protection authorities themselves do not yet quite understand how to provide assistance. But it depends on us that they start doing something: if demands and requests go in this direction, then, accordingly, something will start to change. And interdepartmental interaction, which is spelled out in the law, will begin to work. For example, the social security agency will call management company and say: “Our ward has a problem, he complains to us and asks us to help. Understand, please! "

Therefore, now, for this system to work, I highly recommend and even ask everyone who considers themselves in need of social assistance to go and ask for everything. Asking for all the services you need and assistance in getting anything that is not included in those services. Naturally, what is difficult for you, but you really need to organize your life. Often, the things that a person is supposed to do on their own turn out to be difficult and difficult to achieve for the recipient of social services.

What are social services

What is, after all, included in social services? As I said, the organization of social services is attributed to the competence of the subject of the federation. Accordingly, the list of specific social services that can be provided within the framework of social services is provided for by the regulatory act of the subject. These entities have approved lists of social services. For example, in Moscow, in order No. 1069 "On the approval of tariffs for the provision of social services" we read: social and domestic services: assistance in cooking, assistance in eating, assistance in purchasing goods, assistance in organizing repairs, handing over things to dry cleaning, delivery books / newspapers, babysitting, etc .; social and medical services; social and psychological services (provision of psychological assistance); social and legal services (receiving benefits), etc. The lists are approved at the level of Moscow and the Moscow region (No. 18rv110), they are open on the website of the respective departments.

The list must be carefully studied and do not forget that in obtaining everything that is not included there, the social protection authorities must help you (and you must ask for this assistance).

What else is very important to understand? These lists, approved at the level of the subject of the federation, are not closed. The subject can change this list, add some services there, or, conversely, remove unclaimed ones. Now this list has been compiled on the basis of what is at the disposal of the social protection authorities, but what this list will become depends on us. If we see that some social service is needed, but it is not on the list, then we must declare, write, ask about it at the level of our subject, and it is quite possible that it will be added to the list.

For example, I can say that an extremely necessary service is assistance in accompanying children to and from school or to Kindergarten and from kindergarten. Do you understand why this is important? If we are talking about children with disabilities, then very often the school or kindergarten in which it is convenient to study is not near the house. For a healthy child, you can usually find a kindergarten, a school, a leisure center near your home, but for a special child this is often a big problem - for example, there is a center with good classes, but on the other side of Moscow. As a result, the parent is forced not to work in order to take the child to class. Or, if a working parent has the slightest labor difficulties, then the whole rehabilitation process is disrupted. This is very important for Moscow, because long distances and traffic jams. In the Moscow region, it is even more relevant, they may say: "There is no school in your city, take it to the next one." For other subjects, maybe something else will be relevant.

Forms of social services

We must also remember that social services can be provided in three different forms: 1) in stationary, when a person is placed for a day and night or for five days, temporarily or permanently in some kind of boarding school, 2) in semi-stationary, when a person comes to the organization (such an organization can be, first of all, a social service center or the same boarding school), and then leaves, 3) at home, when employees of the social service organization come to a person's home. The law does not stipulate this directly, but - at least at the level of instructions, at the level of policy it was said in discussions - the general concept of the law is that we try to provide assistance at home, in the family, and assistance in inpatient social service institutions is an extreme a situation when it is not possible to organize help at home.

Of course, there is a queue to boarding schools and nursing homes, but, nevertheless, you can still hear the phrase "Take to boarding school." Social security authorities cannot pronounce it. You should say, "No, we want to try it at home." Conversely, even if the family wants to "throw" the problem to a boarding school, the social protection authorities should theoretically fight and try to convince the family to leave the person at home. We understand that often people leave for a boarding school simply because they do not receive help at home. It is necessary to organize it.

Social services in non-governmental organizations

The law provides for two main forms of participation by non-state, independent providers of social services. First, if the state sees that for some social services that should be provided and that are available in the individual programs of recipients of social services, there are no organizations that would provide them, then it has the right to order the provision of these services, within the framework of the state order , from non-governmental organizations. This is directly provided in the law. President V.V. Putin recently talked about the need to attract socially significant non-profit organizations to solving the problems of state policy in the social sphere. Generally speaking, this should be a good indication for local authorities, a reason for solving problems that meet the interests of the recipients of social services and the policy. This means that now the mayor or official of the subject cannot say: "It would be nice, but we do not have this", because now a logical answer follows to such a statement: "No, order it!" You must order! Order from not state system if not in the state.

For example, our Center for Curative Pedagogy began with a group of parents who were told: "There is nothing for your children." It turned out that in fact, it is possible to create something for these children, if there is a desire. And if then, when all this was created, the existing law would be in force, the state would be obliged to order these services, for example, from our center.

In addition to the state order, we have one more form. A person who wishes to receive social services can directly contact a non-government social service provider and receive social services there. Moreover, if, in accordance with the law, social services should be provided to this citizen free of charge or with partial payment, then this independent non-state supplier can receive compensation from the state for its lost income.

It is clear that this can also be viewed as a "bookmark" in the law, because it allows a group of people in need of social services to get together and say to themselves: “We don’t really like how the state, suppose social services at home - nursing services, short-term babysitting, patronage - all this is somehow formal, rude, ineffective. Why don't we create our own social service provider who will provide us with social services in the quality and manner that we like? " And the state will pay them appropriate compensation. On the one hand, this can improve the quality of the services themselves. On the other hand, this may push the state to make social services more attractive to recipients, so that recipients of social services do not leave the state system along with money.

How much is it?

Let's move on to the next, most interesting question. How much? What are the rates? The law says that social services are received free of charge 1) children (minor citizens) and 2) low-income citizens, whose average income does not exceed the amount established by the subject. Methods for calculating income have been approved. One of the problems I faced: people have difficulty collecting documents and certificates confirming their income in order to qualify for social services. In my opinion, if the problem with receiving social services is that you cannot prove the level of your income, then this is exactly the situation in which you should ask the social protection authorities to assist you in obtaining the missing information (the very social support). The refusal option "we cannot provide you with social services, because you are so helpless that you cannot collect the required package of documents" no longer works - if a person cannot collect documents in order to receive social services, then the social protection authorities owe him help with this.

If it so happens that the income attributable to a member of your family exceeds the level established by the subject, then the services are provided for a fee in accordance with the tariffs approved by the state, but no more than half the difference between your income and the established minimum. It is clear that in each specific case, you need to consider what is the maximum amount that you can pay for social services and over which the benefit should go.

With regard to tariffs. These are not only the tariffs at which those who receive them for a fee must pay for services, but also the amount that is paid by the state to providers of social services who did not receive income when providing services to beneficiaries. These tariffs are also approved by the subject. So far, I have to state that, unfortunately, the subjects with which we work - Moscow and the Moscow Region - have approached this formally. Moscow approached not only formally, but also with humor - it approved the procedure for the formation of tariffs (that is, how the tariff should be calculated), a very large document containing detailed and complex formulas, including rate of return, for depreciation, for equipment, etc. etc. And then she adopted the following resolution, in which she approved all tariffs at the rate of 315 rubles per hour. For everything - any social service costs 315 rubles per hour. We understand that this can hardly be considered economically justified - it is unlikely that the services of a lawyer, a psychologist, and a nanny equally cost 315 rubles per hour. Most likely, Moscow simply took the approximate total number of recipients of social services and divided its budget allocated for social services into one another, and this figure was obtained. The Moscow region did about the same - in my opinion, they got 420 rubles per hour.

Question: But maybe a fixed total amount is even easier for the recipient of services, it will be easier to calculate than using a complex formula?

No, according to the formula for calculating the tariff - this should be calculated by the supplier, and the recipient should already be charged the amount: "My service costs so much." The problem is that the provider of social services, from the point of view of the legislator, cannot take this amount out of the head - the amount must be economically justified. It is clear that, of course, it is easier to introduce a fixed tariff for settlements. But, since this tariff is not economically justified, it will slow down the operation of the system itself. The tariffs are approved for a year, and I expect that the authorities of at least some subjects can show prudence and, having made sure that the tariffs do not work, move to a more realistic regulation of them. The legislator, on the other hand, does not bind the subject with any specific tariff model. It would be logical, for example, to set different tariffs for state and independent suppliers, because independent suppliers have more overhead costs and associated problems, and state suppliers do not pay rent (or pay preferential rent) or are otherwise indirectly financed ...

If this system starts working and, on the one hand, independent suppliers will talk about the inconsistency of tariffs with real economic costs, and, on the other hand, the citizens themselves will raise the question of the inadequacy of tariffs (“it is impossible to get real help at these tariffs”), then, probably, they will be revised. Since citizens are limited to a fixed amount, which depends on their income (i.e., they cannot pay more), then, perhaps, tariffs will have to be changed upwards, and this will be beneficial to everyone - both suppliers and citizens.

Social Service Provider Register

Question: Once again about the non-state system that will be formed. Let's say I am a consumer of social services. I have drawn up an individual program for the provision of social services, there I have prescribed the services that will be provided to me. I know that there is an organization that provides the services I need, prescribed in my program. Can I just go there and get services? Or does this organization have to meet some special requirements?

This is an important question. Indeed, the law provides, and the entities have already developed regulation: if an organization claims to be a provider of social services and, accordingly, receive government funding in one form or another, then it must be included in the register of providers of social services. These registries are approved at the level of each entity. To be included in such a register, an organization must provide a large package of documents. In my opinion, this set of requirements for an organization is rather burdensome - there is a lot of information to be provided (information about certain checks, information about the entire staff), to disclose the financial situation on the site, to decide on the list of services, etc. In theory, the register of social service providers should be available to everyone on the Internet, both by name and by type of service. Therefore, any recipient of social services can see which organizations in his subject provide those social services that he has in the program, choose from the list of providers the one that is convenient for him, and get help there. Ideally, this is the case.

I can tell you that the Moscow region has posted the register of suppliers on the website - in a not very convenient form, but let's not quibble. But so far only state organizations are in this register. As for Moscow, I regularly look at the corresponding section, and until recently it was written "Section under development." That is, the Moscow register of suppliers is not yet available, although 4 months have passed and during this time it would have been possible to try to make it and at least include state suppliers there. Dear listeners from other subjects, look at the websites of your social protection authorities for these registers and tell us (both Perspektiva and the Center for Curative Pedagogy) how things are going in your region: are there registers, are there independent providers, and is it possible get help from them. That would be helpful information.

I would also like to hope that this year, when the law is being approved, it will be possible to generalize the experience of different subjects - in which subject the law works well, and in which it does not. There are subjects in which it is sometimes possible to achieve good results. For example, I know that sometimes successful social experiments were obtained in Karelia. And, if we see a positive experience in one of the subjects, then the role of the community is to convey this experience to other subjects and show how the system can work effectively.

Contract

Nguyen Lin: I would also like to mention that, with the exception of urgent ones, it is now necessary to conclude a contract for the provision of social services.

Quite right. Now the procedure is as follows: you get an individual program for the recipient of social services in the social protection authorities, with this program you go to the provider you have chosen, show him the program, and on the same day he concludes an agreement with you on the provision of social services, which stipulates your rights and duties, and begins to fulfill it. The supplier is obliged to conclude such a contract, the approximate form of the contract is approved, there is nothing special there. In principle, this can also be a good step forward, because in boarding schools, for example, there was such a problem: people did not have a contract in their hands, due to which they did not really understand their rights, to the point that they did not know how to do it right is the name of the organization in which they are located, and what is its official address. Having a contract on hand increases the legal and, I would say, psychological protection of the recipient of social services. With the contract, he can always see what he is owed and with whom specifically he interacts, file a complaint or even go to court, etc. It often happens that a person does not understand with whom he is in a relationship. “I went to such and such a street to the office, and then they told me to go to Marya Ilyinichna on the next street. Marya Ilyinichna said that this is a question for Nikolai Fedorovich, and Nikolai Fedorovich said that you have come to the wrong place, but you need to go over there, around the corner ... ”And the person does not understand at all what kind of organization he is in and who is responsible for decisions. which are taken against him. The presence of a written agreement should give certainty and exclude such "suspended" situations.

False interpretations

From the first negative consequences of the new law, which became known to me from the moment of its entry into force. The authorities of the constituent entities often began to use the law as a kind of excuse for themselves: “Previously, we provided you with social assistance free of charge, but now a new law has come into force and will only be paid for” or “Previously, we provided you with assistance, but now the new law has such recipients there is no assistance (or such services), so we will not provide any more ”. We must clearly understand that the law does not contain an exhaustive list, but directly says that the subject has the right to establish other categories of citizens in need of social services and other types of social services that are needed. And if the subject used to do something, but now does not, it means that such is the will of the subject, this is not a law. As before, the subject could provide social assistance if he saw a need for it, so now he can, the law does not interfere with this. If they say to you: "Here in Moscow the clever people adopted the law, now you will not get anything!"

For example, I know that in one subject there were centers for helping young mothers (how to deal with an infant, etc.), and they were now told that a new law has been passed in which there is no such category of recipients and such services, and therefore these centers will be closed. But this is not a federal legislator, it is the subject who made such a decision! We must clearly understand this. The subject was not prevented by its normative act from establishing such a category of persons in need of social services as young mothers, nothing prevented from establishing such social services and tariffs for them and allocating money for this. Or order these services from someone else, or pay for these services to non-government providers. If the subject did not do this, then it is his will. Accordingly, questions about this can be safely asked to local authorities that have been elected - let's not forget about this - and must be held accountable for their decisions. Indeed, one can imagine that in different subjects there is different situations- for example, somewhere there are small indigenous peoples and they need some kind of specific help; somewhere there are special natural conditions and special help is needed for people living in certain places, etc. The law does not interfere with all this at all.

Answers on questions

In general, we have exhausted the main agenda, so that I can answer the questions that came earlier and those that are coming in now.

Question: is it possible to receive a one-time social benefit for carrying out one-time work, major repairs or improving the living conditions of a person with a disability?

We immediately say that, of course, there is no such thing in the list of social services, but nothing prevents the social protection authorities from providing assistance in a different way. For example, in the form of providing material assistance in accordance with the law. Therefore, if you need such help, then contact, justify your needs, and you can be allocated it. Let's be fair to the social protection authorities - it happens that they provide both material and organizational assistance. But in general, of course, the law on social protection is a little about something else.

Q: How do I enter the provider register if we provide an assisted living service but do not qualify for an inpatient facility?

Apparently, if you are not a stationary institution, then you need to declare that you are providing a service in a semi-stationary form. This is actually a pretty interesting question. Now there is a demanded service - to organize autonomous living for young disabled people outside boarding schools, to teach them how to organize their everyday life, to support and accompany them. I think this should be seen as a service in a semi-permanent form. Accordingly, one can claim to be included in the register - in my opinion, there are no overwhelming requirements for inclusion in the register.

Question: how will the necessary paid social assistance be provided if the recipient does not have funds to pay?

So it sounded bad to me. If you do not have funds, that is, if your average per capita income is less than the minimum established by the subject, then in this case you will receive assistance free of charge. If your income is higher than the set minimum, but not much, then you will pay no more than half the difference between your income and the set minimum. Therefore, from the point of view of the law, the situation “I need social services, but I have no funds” should not exist.

Q: how do I get on the register of social service providers?

The register of suppliers is formed by the authorized body - the local body of social protection. It is there that you need to apply for inclusion in the register. Regulations on maintaining the register of suppliers have been approved in Moscow and the Moscow region, I think that in other regions too. Accordingly, it is necessary to find legal act, which establishes the procedure for the formation of the register, and see what documents must be submitted for inclusion there. I can say that the Center for Curative Pedagogy is now preparing documents for inclusion in the register. When enabled, we'll let you know.

Question: some services have become several times more expensive. If a disabled person lives alone, and in the first group his pension is higher than the subsistence level, then he will have to pay many times more. How is it controlled?

As I said, the tariffs are really set by the subject, just like the preferential categories. I am ready to agree that, perhaps, the subject can establish separate benefits, for example, for disabled people living alone, because they naturally have more costs. But, if a lonely disabled person has a large pension that exceeds the established minimum, then yes, he will pay, but, I repeat, no more than half the difference between the minimum and the pension. It may turn out to be more than it was before, yes.

Nguyen Lin: I would like to clarify that this is not the living wage that is established for the subject, this is another, special minimum for determining the need for social services. As far as I know, in Moscow it exceeds two living wages.

Question: how can a citizen living in a boarding school choose social service providers? Can he, using this right, demand transfer to another boarding school? For example, in the Nizhny Novgorod region, the number of such transfers is limited to three.

Of course, services in a stationary form are the same services as in any other form. Accordingly, a person has the right to choose a service provider from those available in the entity, and the law cannot limit this. However, the law explicitly states that a social service provider can refuse social services in the absence of vacancies. Therefore, according to federal law, you have the right to choose any boarding school, but only if there are free places there.

The question is: what to do if the supplier has calculated the cost of his service, and it is much higher - since the quality is also higher - than that of government suppliers?

This is a really painful question - how to be an independent provider of social services if the real cost of a social service and even its cost is much higher than the tariff approved by the state? I think that now the only chance is to simply point out this problem to the state. The law does provide that tariffs are approved and, accordingly, compensation should be in the amount of approved tariffs. If the tariff is very small, but your service is in demand (there are parents who need it), then contact your local authorities and say that this service is needed, that you need a tariff and you need suppliers. Get some kind of reaction.

Any changes to positive side, especially in the field of social protection, occur only if there is some movement on the part of society. If you do not complain, then your territorial body social protection will feel like everything is fine, everything is working fine and there is no need to change anything. Even if we assume that you have a completely reasonable, conscientious and honest, sincerely sick person responsible for social protection, all the same - if he does not see complaints, does not see any appeals, then he believes that everything is fine. But if he sees that people are complaining that there is a service, that it is not available, that the tariff is low, then he will start acting and somehow solve this problem. If a not very conscientious person is sitting, then even more so - only complaints and the threat of losing his place or becoming the subject of proceedings can push him to change. Nothing will happen by itself.

The question flashed that supposedly for inclusion in the register some requirements are imposed on the organization ... Now, at least in Moscow and the Moscow region, no special requirements are imposed on organizations for inclusion in the register (availability of medical workers, etc.). Inclusion in the register is for notification. Indeed, in the Moscow register it is strangely written: "It is necessary to provide information about the applicant's work experience over the past 5 years." But nothing prevents from writing “the applicant has existed for only 3 years” or “in the last 5 years we have worked for only 2 months” - there are no grounds for refusal to be included in the register of suppliers for this reason in the regulation, at least in Moscow. In my opinion, even those who do not have five years of work experience should apply to the register and write like this: "We do not have five years yet, we are joining in order to work these five years." And if they refuse on this basis, then let's try to appeal it, because in this interpretation the law contradicts at least the law on restricting competition and, in general, the general principles of legislation.

Likewise, if we are talking about the fact that in order to be included in the register, an organization is required to have health workers or something else, I’m willing to bet that all these were oral conversations. It is unlikely that any organization has issued a written refusal, which says, for example, "we do not include you on the register because you do not have a health worker on staff." If you are faced with the fact of a written refusal to include an organization in the register, contact us - the Center for Curative Pedagogy. We are very interested in such facts, we will think about how to overcome it. But if you are faced with oral conversations and verbal red tape, then this is a completely different matter - this is not legal issue, but political and psychological. Press on them, demand inclusion in the register, demand a written refusal.

Question: can social protection institutions provide children with disabilities, including children with disabilities, paid services at the request of their parents if the child has already received the number of free services provided for by regional legislation in the current year? This question is faced by many rehabilitation centers. Unfortunately, the department of social protection does not have a clear position.

I believe that, since the law says that the individual program of the recipient of social services provides, among other things, both the volume and frequency of these services, then we must clearly say that if we are talking about the volume of services that is provided for by the individual program ( for example, two lessons per month throughout the year), then these two lessons per month must be free of charge throughout the year. And no excuses that “yes, you have it written, but we have chosen a quota” or something like that, can not work. If we are talking about some services that are additional to those that are already in your program (for example, not two, but three or four classes), then I see no obstacles to the fact that they are provided for a fee on the basis of a separate agreement. Services, I repeat, which are not included in the individual program.

The law does not establish any clear limitation on the scope of services. It says that the service must comply with the standard, and the standard of the service must provide for the scope of its execution, but, it seems to me, it is correct to interpret this so that the standard of the service can provide for a minimum amount (for example, short-term babysitting or cooking is no less, than some), but not the maximum. If it seems to you that too few or too little services are included in your individual program, ask for an increase to the level that you really need. What is prescribed in the individual program, the child receives for free without question. If there is little prescribed, demand an increase in the volume of the program. They cannot have a formal obstacle to this, but such an obstacle as "you are not alone", "we have few rates", "few places", etc. - not legal, but practical, everyday. I must say right away that if there are constant complaints that there are not enough rates, there are not enough teachers, there are not enough premises, etc., then, perhaps, over time, new rates and new premises will appear. If there are no complaints, they (rates and premises) will only dry up, because in the light of the financial crisis and the state policy on optimization, this is a completely natural logic of an official: “Everything works, there are no complaints - we will cut it by 10%! Reduced. Oops, again - everything works, no complaints! Great! Another 10%. " And thus he will press until the moment, until the complaints go. When they do, they will raise it by 10%. It is natural for an official to find the minimum, and you should not help him in this. Let him know about the maximum, about the real needs.

The question: "to provide assistance" is a rather vague wording. For example, some officials say that "a social and legal service is in itself, and we can only direct, and we ourselves should not provide anything." Hence the question: will it not turn out that the social protection authorities will not want to understand the entire volume of legal assistance provided by our organization, the CLP, Perspektiva and others? If we apply to the register, the cost of the service will be minimal - we will receive very modest money to provide this service, and a lot of people will be sent to us. How do you see a way out of this situation?

Yes I agree. But, firstly, very modest money is still better than no money. Now public organizations provide a fairly large amount of legal assistance to parents, without receiving any money from the state at all, and if you receive at least modest money, then this is already something. On the other hand, indeed, the list of social services includes both assistance in paperwork, the result of which should be the execution of a document, and assistance in obtaining legal assistance, that is, assistance in obtaining assistance. At the same time, the result of the service should not be that the person received help from the social protection authorities, but the fact that he received help somewhere else, where he was taken by the social protection authority by the handle. But in any case, the result should be getting help. For example, I know that in one subject, the social security authorities simply entered into an agreement with a law firm (this is an order): they simply bring their clients to this law firm, and the firm provides assistance. This is in the Moscow region. And in St. Petersburg, in my opinion, too. I don’t know how well it works, but I know such facts - when a person comes with a legal problem, and a social security official picks up the phone and says: "Dear lawyer, our client will come to you now." And help is free.

On the other hand, the law says that the provider provides assistance only in the amount of available vacancies. Therefore, if a lot of people are sent to you, to whom you will have to draw up applications for a penny, then at some point you will say that you no longer have free places. And then these people, who in the individual program will have written "assistance in paperwork", will be refused (due to the fact that you do not have free places). And they will have to come and complain and say, "Where can we get our service?" This means that your organization will need to allocate funding to reach everyone. Or create other centers. Only in this way will something change.

Question: is it true that the individual program of the recipient of social services is made by the social protection authorities?

Yes, the social protection authorities themselves form the program. That is why you need to convince them. It is better to go to the social security body to form an IHPSU with recommendations, with expert opinions, with some intelligible considerations about how much help you need, what kind of help you need, from ITU bodies, from specialists who are observing you, etc. etc. And if there are little developed individual programs, then it is necessary to appeal the fact of their preparation. Now this is a very fashionable topic, and I assure you that if cases of appeal against the volume of the IASSP reach us, we will be very helpful in this. Because here it is necessary to change the policy, it is necessary to form the judicial practice - people who draw up individual programs that do not suit them should apply to the courts so that the courts express their opinion on this matter. If the courts fix some position, then this position will become practice. In the meantime, the social security bodies draw up programs according to their own understanding, without being guided by anything, then, of course, they are inclined to do everything more modestly.

on completing an individual program for the provision of social services,

including using an automated information system

AIS "Social services"

1. An individual program for the provision of social services (hereinafter - IPPSU) in accordance with Part 1 of Article 16 of the Federal Law of December 28, 2013 "On the Basics of Social Services for Citizens in Russian Federation"(Hereinafter referred to as the Federal Law) is a document that indicates the form of social services, types, volume, frequency, conditions, terms for the provision of social services, a list of recommended providers of social services, as well as social support measures carried out in accordance with Article 22 of the Federal law.

1.2. The IPPSU form was approved by the order of the Ministry of Labor and Social Protection of the Russian Federation of November 10, 2014 No. 000n "On the approximate form of the contract for the provision of social services, as well as on the form of the individual program for the provision of social services."

2. The decision on recognizing a citizen in need of social services (with the exception of social services in stationary form with permanent residence) and drawing up an IPPSU is made in the form of an order of the social protection body of the population of the municipal district (urban district) of the Leningrad region (hereinafter referred to as the OSZN MO).

The decision on the recognition of a citizen in need of social services in a stationary form with permanent residence and the preparation of an IPPSU is made by the Committee for Social Protection of the Population of the Leningrad Region (hereinafter referred to as the Regional Committee).

3. Filling in the IPPSU is carried out by the body of social protection of the population using an automated information system AIS "Sotsuslugi" (hereinafter - AIS "Sotsuslugi") based on the individual needs of the recipient of social services.

To determine the individual need for social services, an assessment of the living conditions of a citizen is carried out, as well as circumstances that worsen or may worsen the conditions of his life.

When assessing the living conditions of a citizen, it is recommended to proceed, inter alia, from the living conditions and the composition of the citizen's family, income taken into account to calculate the average per capita income for the provision of social services free of charge, medical documents characterizing the state of health of a citizen and the absence of medical contraindications for obtaining social services. services in a social service organization that provides social services in a stationary form (based on the conclusion medical organization); the results of the implemented IPPSU, other conditions that determine the individual need of a citizen for social services.

Assessment of the individual needs of a citizen includes:

1) identification of living conditions and the composition of a citizen's family, income taken into account to calculate the average per capita income for the provision of social services free of charge, medical documents, the results of the implemented individual program for the provision of social services, other conditions that determine the individual need of a citizen for social services (the presence of problems related with factors of the social environment, including marital status, the presence or absence of close relatives who are obliged in accordance with the law to provide assistance and care, the remoteness of their residence, economic problems, psychosocial and other circumstances);

2) studying the possibility of a citizen different types living independently and determining the form of social services.

To determine the individual need for social services of a disabled person, including disabled children, an individual rehabilitation program developed by a federal institution of medical and social expertise is also analyzed.

Depending on the existing restrictions on life, to independently satisfy their basic life needs due to the limitation of the ability to self-service and (or) independent movement, the need for only one of the forms of social service can be established: at home, in a stationary or semi-stationary form.

For the elderly and disabled:

Indication for social services at home is limited self-care or the ability to self-care with regular frequency with the help of others using assistive technology if necessary.

An indication for the provision of social services in a semi-stationary form in the conditions of a day stay is the preservation of the ability for self-service and active movement of elderly citizens and disabled people, being in a difficult life situation for minors.

Indication for social service in a stationary form of social service with a temporary stay is limited self-service, inability to self-service, the need for constant outside help.

3) determination of the duration / frequency (permanent, temporary, one-time) and conditions for the provision of social services;

4) determination of the types of social services for the selected forms of social services in accordance with the list approved by the regional law No. 72-oz.

4. When filling out IHPSU:

4.1. When determining the scope of the provision of services, one should be guided by the standards for the provision of social services approved by the Decree of the Government of the Leningrad Region No. 000.

4.2. In paragraph 10 of the columns "Name of the service", "Scope of service provision", "Frequency of service provision", the OSZN MO is filled in according to the results of determining the need in the development of IPPSU.

The columns "Term for the provision of services" and "Mark of completion" of clause 10 are filled in by the supplier upon completion of the IPPCS.

The column "Term for the provision of services" indicates:

In the citizen's copy (manually):

start date of the provision of social services - the date of commencement of the first contract concluded with the supplier for the provision of this service;

end date for the provision of social services - the expiration date of the last contract concluded with the supplier for the provision of this service, regardless of the number of contracts and the timing of their conclusion during the period of validity of the IPPSU (if the contract with the supplier is terminated during the validity period of the IPPSU and IPPSU services are provided not in full, the supplier does not set an end date);

In AIS "Sotsuslugi" each supplier sequentially introduces:

start date of the provision of social services - the date of commencement of the validity of the contract concluded with the supplier for the provision of this service;

end date of the provision of social services - the date of expiry of the contract concluded with the supplier for the provision of this service.

In the copy of the IPPSU in the personal file of the citizen, stored in the OSZN MO, the mark is not put.

“Done” - the citizen has been provided with all the services provided for by the IPPSU in full;

"Not fulfilled" - according to the concluded agreement, the citizen was not provided with services (indicating the reasons for non-fulfillment: death, unwillingness of the citizen, family circumstances, changes in the state of health, etc.)

“Partially completed” - the citizen was provided with one or more services, but not all of the services provided for by the IPPSU, or the services were provided in an amount less than that provided for by the IPPSU (indicating the reason for the partial implementation: death, unwillingness of the citizen, family circumstances, changes in the state of health and etc.).

Filling out is carried out in AIS Sotsuslugi by each supplier sequentially as of the end date of the provision of social services (the date of expiration of the contract for the provision of this service concluded with the supplier) and, if possible, in the citizen's copy of the IPPSU (manually). In the copy of the IPPSU in the personal file of the citizen, stored in the OSZN MO, a mark of fulfillment is not put.

4.3. In paragraph 11 of the IPPSU, the authorized body specifies the necessary conditions that must be observed by the social service provider in the provision of social services, taking into account the form of social service.

An entry is made "in accordance with the Decree of the Government of the Leningrad Region dated 01.01.2001 No. 000" On approval of the procedures for the provision of social services by providers of social services in the Leningrad Region ".

4.5. Clause 13 "Refusal of social services, social services" is filled in by the social service provider together with the recipient of social services when concluding an agreement on the provision of social services, if a citizen refuses to conclude an agreement for 1 or more services from the services recommended by the IPPSU (for excluding services included in the package).

Cancellation of services included in the "group services" is unacceptable.

4.6. Clause 14 "Measures for social support" indicates the need of the recipient to assist in the provision of an appropriate type of assistance that is not related to social services: medical, psychological, pedagogical, legal, social.

In the column "Recipient" - the full name of the citizen, for whom the IPPSU is drawn up, is indicated.

The column "Mark of completion" contains information:

"Done" - the citizen was assisted in providing this type of assistance;

“Not fulfilled” - the citizen was not provided with social support (indicating the reasons for non-fulfillment: death, unwillingness of the citizen, family circumstances, changes in the state of health, etc.).

The information is entered manually into the citizen's copy of the IPPSU and into the AIS "Sotsuslugi".

4.7. The IPPSU number is assigned in the AIS "Sotsuslugi" in automatic mode. Assigning a number to the IPPCS in a different order is unacceptable.

5. At the request of the recipient of social services, in the event of a change in his personal data (surname, first name, patronymic, address of residence without changing the municipal district), on the basis of the application of the recipient of social services and supporting documents, appropriate changes are made to the IPPSU.

In the AIS "Sotsuslugi", the replacement is carried out with the preservation of the IPPSU number, validity period, volume and list of social services.

The citizen is given a new copy with new data to replace the previously issued one. A copy of the IPPSU previously issued to a citizen, an application and copies of supporting documents, certified in accordance with the established procedure, are attached to the citizen's personal file.

On the basis of the newly issued IPPSU, the citizen enters into an additional agreement with the social service provider to the contract for the provision of social services.

6. In case of loss of IPPSU, the recipient of social services, on the basis of his personal statement indicating the reasons and circumstances of the loss, is issued a duplicate (keeping the list, volume and terms of provision of social services) of the previously issued IPPSU with the obligatory mark "Duplicate", the terms and reasons for its issuance ... The application is included in the personal file of the citizen.

In the AIS "Sotsuslugi" program, in the "Note" column, it is also necessary to indicate the timing and reasons for issuing a duplicate.

7. In the event of a change in the need of a citizen for social services:

7.1. When changing the form of social services, changing the list or volume of recommended services, the IHPSU should be revised.

The revision is carried out taking into account the results of the implemented IPPSU at the request of a citizen or his legal representative or an appeal in his interests of other citizens, application of state bodies, local government bodies, public associations in a manner similar to the compilation of a new IPPSU.

In the AIS "Sotsuslugi", the current IPPSU is being closed in connection with a change in need (implementation results) and the formation of a new IPPSU.

The issuance of a new IPPSU to a citizen is carried out instead of the previously issued one.

A copy of the IPPSU previously issued to a citizen, a statement and copies of supporting documents, certified in accordance with the established procedure, are attached to the citizen's personal file.

Based on the newly issued IPPSU, the citizen enters into a new contract (supplementary agreement) with the social service provider for the provision of social services.

8. The operation of the IPPSU is terminated due to:

with the death of the recipient of social services;

recognition of him as deceased or missing;

expiration of the validity period of the IIPSU;

full execution of IPPSU;

personal statement of a citizen (legal representative) to refuse social services;

a court verdict, which has entered into legal force, in accordance with which a citizen is sentenced to serve a sentence of imprisonment;

a change in the circumstances due to which the citizen was recognized as in need of social services (establishing the need for another form of social service).

If one of the above circumstances is revealed in the AIS "Sotsuslugi", it is necessary to close the IPPSU within a month from the date of detection.

9. When the IPPSU is closed, the Conclusion on the implementation (hereinafter - the Conclusion) is attached to the personal file of the citizen.

The conclusion is filled in by the APS on the basis of an assessment of the state of the citizen at the current moment and comparing it with the state at the time of the citizen's appeal for recognition as in need of social services.

In the column "Evaluation of the results of the implementation of the IPPSU" for each type of social services recommended by the IPPSU, a record should be made characterizing changes in the living conditions and (or) the possibilities of the recipient of social services living conditions and (or) expanding the capabilities of the recipient of social services to independently provide for their basic life needs).

If at the expiration of the validity period of the IPPSU, the citizen did not apply to the social protection body and there is no possibility of assessing the change in his condition, information about the services provided (if any) is entered in the Conclusion or the entry “there is no information about the services provided” and the mark “IPPSU is closed in due to the expiration of the validity period without the presence of a citizen. "

To determine the individual need for social services, an assessment of the living conditions of a citizen is carried out, as well as circumstances that worsen or may worsen the conditions of his life, which include:

• 
  complete or partial loss of the ability or ability to carry out self-care, to move independently, to provide basic life needs due to illness, injury, age or disability;
• 
  the presence of a disabled or disabled person in the family, including a disabled child or disabled children who need constant outside care;
• 
  the presence of a child or children (including those under guardianship, guardianship) experiencing difficulties in social adaptation;
• 
  lack of opportunity to provide care (including temporary) for a disabled person, child, children, as well as lack of care over them;
• 
  the presence of an intra-family conflict, including with persons with drug or alcohol addiction, persons who are addicted to gambling, persons suffering from mental disorders, the presence of domestic violence;
• 
  absence of a definite place of residence, including for a person who has not reached the age of twenty-three and has completed his stay in an organization for orphans and children left without parental care;
• 
  lack of work and livelihood

Documents required for the recognition of a citizen in need of social services:
For adult citizens:

• 
  personal statement signed by the applicant (authorized person);
• 
  the citizen's consent to the processing of personal data;
• 
  passport; foreign passport (for foreign citizens and stateless persons permanently residing in the territory of the Russian Federation); refugee certificate; certificate of release from places of deprivation of liberty (for persons released from places of deprivation of liberty); other documents, issued in accordance with the established procedure, certifying the identity of a citizen (a copy with the presentation of the original);
• 
  
• 
  a certificate of disability and an individual rehabilitation program issued by the federal institution of medical and social expertise (for persons with disabilities);
• 
  documents confirming the existence of circumstances that worsen or may worsen the living conditions of a citizen in need of social services;
• 
  conclusion of a medical organization on the health status of the recipient of social services and on the need to receive social and medical services with the volume of services provided, the frequency, and the duration of the service;
• 
  
• 
  a certificate of local government bodies or housing maintenance enterprises on the composition of the family, indicating the date of birth of each family member and family relations;
• 
  a certificate from the place of work issued by the employer dated on the day of submission of the application;
• 
  certificate from the employment center about registration as unemployed

For minors:

• 
  personal appeal of a minor; or a statement by the parents (legal representatives) of the minor; or appeal in the interests of a minor of other citizens, state bodies, local self-government bodies, public associations in the manner prescribed by the current legislation, namely:
• 
  petition official a body or institution of the system for the prevention of neglect and juvenile delinquency;
• 
  decision of the person conducting the inquiry, investigator, prosecutor or judge in cases of detention, administrative arrest, detention, conviction to arrest, restriction of freedom, imprisonment of parents or other legal representatives of a minor;
• 
  an act of the operational officer of a district, city department (department) of internal affairs, a department (department) of internal affairs of another municipal formation, a department (department) of internal affairs on transport on the need to admit a minor to a specialized institution for minors in need of social rehabilitation;
• 
  a petition from local government bodies, public associations;
• 
  a certificate of the absence of medical contraindications established by federal legislation for recognition as needing social services in a stationary form with temporary residence;
• 
  the citizen's consent to the processing of personal data in the form in accordance with Appendix 4 to this administrative regulations;
• 
  documents confirming the powers of a representative of state bodies, local self-government bodies, public associations or an authorized person;
• 
  documents confirming the existence of circumstances that worsen or may worsen the living conditions of a minor citizen in need of social services;
• 
  the conclusion of a medical organization on the state of health of a minor citizen in need of social services, and the need to receive social and medical services with the volume of services provided, frequency, and the duration of the service.

The individual program of the recipient of social services is a document that indicates the form of social services, types, volume, frequency, conditions, terms for the provision of social services, a list of recommended providers of social services, as well as measures for social support.

An individual program for a citizen or his legal representative is of a recommendatory nature, for a supplier it is mandatory.

The individual program is drawn up in two copies. A copy of the individual program, signed by the committee for social protection of the population, is handed over to the citizen or his legal representative (authorized person) within a period of no more than ten working days from the date of registration of the citizen's application for the provision of social services. The second copy of the individual program remains in the body of social protection of the population.

In the event of a change in the place of residence of the recipient of social services, the individual program drawn up at the previous place of residence remains valid in the scope of the list of social services established in the subject of the Russian Federation at the new place of residence until the individual program for the new place of residence is drawn up.

The recipient of social services must carefully read the list of social services, apply for them, since the individual program prescribes all the social services that the applicant needs (based on the submitted documents) and which will be provided to him by the social service provider. Social services will be provided only in the amount prescribed in the individual program for the provision of social services, at the request of the applicant (if there is no need), social services are not provided.

Appendix 5

to the administrative regulations for the provision on the territory

Leningrad region state services for

recognition of a citizen in need of social services,

(except for the recognition of a citizen in need

in social services in a stationary form with permanent residence)

and drawing up an individual program for the provision of social services

SOCIAL PROTECTION BODY ________________________________________________________________________

MUNICIPAL DISTRICT (CITY DISTRICT) OF LENINGRAD REGION
Individual program for the provision of social services
_____________________ №______________

(Date of preparation)

1. 
   Surname, name, patronymic (if any) _________________________________________

1. 
   Gender _______________ 3. Date of birth _______________________________________

postal code _________________ city (district) _______________________________

village _____________________ street ________________________________ building No. _______

building ____________ apartment _________ phone _________________________________

5. Address of the place of work:

postal code _________________ city (district) _________________________________

street _________________________ house _______ phone ____________________________

6. Series, passport number or data of another identity document, date of issue of these documents, name of the issuing authority

_____________________________________________________________________________

7. Contact e-mail (if any) ______________________________________________

8. An individual program for the provision of social services was developed for the first time, again (underline as appropriate) for a period up to: _______________________________________

9. Form of social services _____________________________________________

10. Types of social services

1. 
   Social and household

II.Social and medical

III. Socio-psychological

IV. Socio-pedagogical

V. Social and labor

Vi. Social - legal

VII. Services to improve the communicative potential of recipients of social services with disabilities, including children with disabilities

1. 
   The volume of the provision of social services is indicated with the appropriate unit of measurement (for example, m2, piece, place, set, etc.) in cases where the volume can be determined by units of measurement.
2. 
   When filling out the column "term of service provision", the date of the beginning of the provision of social services and the date of its end are indicated.
3. 
   When filling out the column "mark of completion" by the social service provider, an entry is made: "completed", "partially completed", "not completed" (indicating the reason).

11. Conditions for the provision of social services 1: ____________________________________

( the social service provider specifies the necessary conditions that must be observed by the social service provider in the provision of social services, taking into account the form of social service) _________________________________________________

__________________________________________________________________
12. List of recommended providers of social services:

13. Refusal from social services, social services:

14. Activities for social support:

(signature of the recipient of social services or (transcript of the signature)

his legal representative 4)

Person authorized to

signing an individual program

provision of social services

authorized body

subject of the Russian Federation

___________________________________ ____________________________

(position of the person, signature) (decryption of signature)

M.P.

The recipient of social services has the right to comply with other conditions for the provision of social services in the form of social services established by the legislation of the Russian Federation

Recipient of social services, parents, guardians, trustees, other legal representatives of minor children

The organization providing social support puts a mark: "completed", "partially completed", "not fulfilled" (indicating the reason)

Underline the status of the person who put the signature

1 The recipient of social services has the right to comply with other conditions for the provision of social services in the form of social services established by the legislation of the Russian Federation

2 Recipient of social services, parents, guardians, trustees, other legal representatives of minor children

3 The organization that provides social support puts a mark: "completed", "partially completed", "not implemented" (with an indication of the reason)

4 Underline the status of the person who put the signature

Left by Lizaveta Sun, 23/04/2017 - 00:00

Description:

An individual program for the provision of social services (IPPSU) is a document that indicates the form of social services, types, volume, frequency, conditions, terms for the provision of social services, a list of recommended providers of social services, as well as measures for social support. Social protection bodies at the place of residence are engaged in its preparation at the personal request of the consumer of services or his legal representative (for example, the parent of a disabled child).

Date of publication:

21/04/17

Individual program for the provision of social services (IPPS) is a document that indicates the form of social services, types, volume, frequency, conditions, terms for the provision of social services, a list of recommended providers of social services, as well as measures for social support. Social protection bodies at the place of residence are engaged in its preparation at the personal request of the consumer of services or his legal representative (for example, the parent of a disabled child).

IPPSU is compiled based on the needs of a citizen in social services, revised depending on changes in this need, but at least once every three years... The revision of the individual program is carried out taking into account the results of the implemented individual program.

Forms of social services

Federal Law "On the Basics of Social Services for Citizens in the Russian Federation" (Article 19) defines the following forms of social service:

1. Social services are provided to their recipients in the form of social services at home, or in a semi-stationary form, or in a stationary form.
2. Social services in semi-stationary form are provided to their recipients by the social service organization at certain times of the day.
3. Social services in stationary form are provided to their recipients with permanent, temporary (for a period determined by the individual program) or five days (per week) round-the-clock residence in a social service organization. The recipients of social services in a stationary form are provided with residential premises, as well as premises for the provision of social services.
4. When providing social services in a semi-stationary form or in a stationary form must be provided possibility escorts recipient of social services when moving on the territory of the social service organization, as well as when using the services provided by such an organization.

Types of services:

Federal Law of December 28, 2013 No. 442-FZ "On the Basics of Social Services for Citizens in the Russian Federation" provides for the following types of social services:

1. social services aimed at supporting the life of recipients of social services in everyday life;
2. social and medical, aimed at maintaining and preserving the health of recipients of social services by organizing care, providing assistance in conducting health-improving activities, systematic monitoring of recipients of social services to identify deviations in their health;
3. socio-psychological, providing assistance in correcting the psychological state of recipients of social services for adaptation in a social environment, including the provision of psychological assistance anonymously using a helpline;
4. socio-pedagogical, aimed at the prevention of deviations in the behavior and development of the personality of recipients of social services, the formation of their positive interests (including in the field of leisure), the organization of their leisure time, assistance to the family in raising children;
5. social and labor, aimed at assisting in employment and in solving other problems

Registration N 35394

In accordance with subparagraph 5.2.97 7 of the Regulation on the Ministry of Labor and Social Protection of the Russian Federation, approved by Decree of the Government of the Russian Federation of June 19, 2012 N 610 (Collected Legislation of the Russian Federation, 2012, N 26, Art.3528; 2013, N 22 , Art.2809; N 36, Art. 4578; N 37, Art. 4703; N 45, Art. 5822; N 46, Art. 5952; 2014, N 21, Art. 2710; N 26, Art. 3577; N 29, Art.4160; N 32, Art.4499; N 36, Art.4868), I order:

1. To approve the attached Model procedure for the provision of social services in the form of social services at home.

Minister M. Topilin

Approximate procedure for the provision of social services in the form of social services at home

1. The approximate procedure for the provision of social services in the form of social services at home (hereinafter referred to as the Model Procedure) determines the rules for the provision of social services, including urgent social services, in the form of social services at home to citizens of the Russian Federation, foreign citizens and stateless persons, constantly refugees living on the territory of the Russian Federation who are recognized as needing social services in the form of social services at home and who are provided with social services or social services (hereinafter referred to as recipients of social services).

2. Social services in the form of social services at home includes activities for the provision of social services to recipients of social services, which is aimed at improving their living conditions while maintaining the stay of recipients of social services in their usual favorable environment - their place of residence.

3. When determining the types of social services necessary for a citizen, provided in the form of social services at home, the need of the recipient of social services to receive such services, the nature of the circumstances that worsen or may worsen the conditions of his life are taken into account.

4. To consider the issue of the provision of social services in the form of social services at home, it is submitted in writing or electronic form an application for the provision of social services, drawn up in the form approved by order of the Ministry of Labor and Social Protection of the Russian Federation of March 28, 2014 N 159n "On approval of the application form for the provision of social services" (registered by the Ministry of Justice of Russia on May 26, 2014 N 32430) ( further - the statement).

The recipients of social services have the right to participate in the legal relationship for the provision of social services in the form of social services at home, either personally or through a legal representative (hereinafter referred to as the representative). At the same time, the personal participation of the recipients of social services does not deprive them of the right to have a representative, just as the participation of a representative does not deprive the recipients social services the right to personal participation in legal relations for the receipt of social services.

5. The approximate procedure for the provision of social services in the form of social services at home, with the exception of urgent social services, the provision of which is provided for in paragraph 7 of the Model Order, includes the following actions:

1) acceptance of the application;

3) an explanation to the recipient of social services or his representative of the procedure for accepting documents that must be submitted for recognizing a citizen in need of social services and making a decision on the provision of social services in the form of social services at home;

4) analysis of the submitted documents necessary for making a decision on the provision of social services in the form of social services at home in accordance with Part 2 of Article 15 of the Federal Law of December 28, 2013 N 442-FZ "On the Basics of Social Services for Citizens in the Russian Federation" (Collected Legislation of the Russian Federation, 2013, N 52, Art. 7007; 2014, N 30, Art. 4257) (hereinafter - the Federal Law);

5) drawing up an individual program for the provision of social services (hereinafter - the individual program);

6) the conclusion of an agreement on the provision of social services in the form of social services at home between the provider of social services and the recipient of social services (representative) (hereinafter referred to as the agreement);

7) provision of social services to the recipient of social services in the form of social services at home in accordance with the concluded agreement;

8) termination of the provision of social services in the form of social services at home in connection with the emergence of the grounds provided for in paragraph 43 of the Model Procedure.

6. The deadlines for performing the actions provided for in paragraph 5 of the Approximate Procedure may not exceed the deadlines established by the legislative and regulatory legal acts of the Russian Federation and the constituent entities of the Russian Federation.

The time for the implementation of the actions provided for in subparagraphs 1 - 3 of paragraph 5 of the Approximate Order should not exceed 15 minutes from the moment the application is received.

The term for the implementation of the actions provided for in subparagraph 4 of paragraph 5 of the Approximate Procedure should not exceed 5 working days 1 from the date of submission of the application and the documents necessary for making a decision on the provision of social services in the form of social services at home.

The term for the implementation of the actions provided for in subparagraph 5 of paragraph 5 of the Approximate Order should not exceed 10 working days 2 from the date of submission of the application and the documents necessary for making a decision on the provision of social services in the form of social services at home.

The term for the implementation of the actions provided for in subparagraph 6 of paragraph 5 of the Approximate Procedure should not exceed 1 day 3 from the date of submission to the provider of social services of an individual program and documents necessary for making a decision on the provision of social services in the form of social services at home.

7. Provision of urgent social services in the form of social services at home includes the following actions:

1) acceptance of an application, as well as receipt from medical, educational or other organizations that are not part of the social service system, information about citizens in need of the provision of urgent social services in the form of social services at home (hereinafter referred to as recipients of urgent social services);

2) informing about the procedure for the provision of social services in the form of social services at home, types of social services, terms, conditions for their provision, tariffs for these services and their cost for the recipient of social services, about the possibility of receiving these services free of charge;

3) an explanation to the recipient of social services or his representative of the procedure for accepting documents that must be submitted for making a decision on the provision of urgent social services in the form of social services at home;

4) analysis of the submitted documents necessary for making a decision on the provision of urgent social services in the form of social services at home, and making a decision on the provision of urgent social services in the form of social services at home to a recipient of social services or a decision on refusal to provide urgent social services in the form social services at home in accordance with applicable law;

5) provision of urgent social services to the recipient of social services in the form of social services at home;

6) drawing up an act on the provision of urgent social services in the form of social services at home, which is confirmed by the signature of the recipient of urgent social services;

7) termination of the provision of urgent social services in the form of social services at home in connection with the emergence of the grounds provided for in paragraph 43 of the Model Procedure.

8. The deadlines for performing the actions provided for in clause 7 of the Approximate Procedure may not exceed the deadlines established by the legislative and regulatory legal acts of the Russian Federation and the constituent entities of the Russian Federation.

The time for the implementation of the actions provided for in subparagraphs 1 - 3 of paragraph 7 of the Approximate Order should not exceed 15 minutes from the moment the application is received.

The term for the implementation of the actions provided for in subparagraphs 4-5 of paragraph 7 of the Approximate Order is determined within the time frame due to the need of the recipient of social services (immediately) 4.

The term for the implementation of the actions provided for in subparagraph 6 of paragraph 7 of the Approximate Procedure should not exceed 1 business day from the date of provision of urgent social services to the recipient of social services in the form of social services at home.

The term for the implementation of the actions provided for by subparagraph 7 of paragraph 7 of the Model Procedure is determined in accordance with Part 10 of Article 8 of the Federal Law.

9. The decision to provide social services in the form of social services at home is made on the basis of the following documents:

1) a document proving the identity of the recipient of social services (representative);

2) a document confirming the authority of the representative (upon request of the representative);

3) a document confirming the place of residence and (or) stay, actual residence of the recipient of social services (representative);

4) documents (information) confirming that the recipient of social services has circumstances that worsen or may worsen the conditions of his life, which served as the basis for recognizing a citizen in need of social services in the form of social services at home;

5) documents on the living conditions and family composition (if any) of the recipient of social services, income of the recipient of social services and his family members (if any), property belonging to him (them), necessary to determine the average per capita income for the provision of social services free of charge;

6) an individual program (if there is a valid individual program);

7) other documents required for the provision of social services in the form of social services at home, provided for by the procedure for the provision of social services by providers of social services, approved in accordance with paragraph 10 of Article 8 of the Federal Law.

10. The documents required for making a decision on the provision of social services in the form of social services at home are submitted by the recipient of social services personally or are subject to submission within the framework of interagency information interaction in accordance with the requirements of Article 7 of Federal Law No. 210-FZ of July 27, 2010 "On the organization of the provision of state and municipal services"(Collected Legislation of the Russian Federation, 2010, N 31, Art. 4179; 2011, N 27, Art. 3880; N 49, Art. 7061; 2012, N 31, Art. 4322; 2013, N 27, Art. 3477) ...

11. Social services in the form of social services at home are provided to recipients of social services in accordance with individual programs and on the basis of an agreement 5.

12. When concluding an agreement, recipients of social services (representatives) must be familiar with the conditions for the provision of social services in the form of social services at home, internal regulations for recipients of social services, receive information about their rights, obligations, types of social services that will be provided to them , timing, procedure, their provision, the cost of providing these services.

13. Social services in the form of social services at home are provided to their recipients by a social service provider at the place of residence of the recipients of social services in the usual favorable environment - their place of residence.

14. The recipient of social services is provided with the following types of social services in the form of social services at home:

1) social services aimed at supporting the vital activity of recipients of social services in everyday life;

2) socio-medical, aimed at maintaining and preserving the health of recipients of social services through the organization of care, assistance in carrying out health-improving activities, systematic monitoring to identify deviations in the state of health;

3) socio-psychological, providing for assistance in correcting the psychological state of recipients of social services for adaptation in a social environment, including the provision of psychological assistance anonymously using a helpline;

4) socio-pedagogical, aimed at the prevention of deviations in the behavior and development of the personality of recipients of social services, the formation of their positive interests, including in the field of leisure), the organization of their leisure time, assistance to the family in raising children;

5) social and labor, aimed at assisting in employment and in solving other problems related to labor adaptation;

6) social and legal, aimed at providing assistance in obtaining legal services, including free of charge, in protecting the rights and legitimate interests of recipients of social services;

7) services in order to increase the communicative potential of recipients of social services with disabilities, including disabled children;

8) urgent social services.

15. In the form of social services at home, the provision of social services is provided, included in the list of social services provided by providers of social services, approved by the law of the constituent entity of the Russian Federation 6 (hereinafter referred to as the List).

16. The provision of additional social services in the form of social services at home, in addition to the social services included in the List, to citizens, at their request, expressed in writing or electronic form, for payment of additional social services included in the List, is carried out by state authorities of the constituent entities of the Russian Federation within the framework of the powers established by part 2 of article 11 of the Federal Law.

17. The per capita standard for financing social services provided in the form of social services at home is established by the constituent entity of the Russian Federation as part of the implementation of paragraph 10 of Article 8 of the Federal Law, taking into account the methodological recommendations for its calculation, approved by the Government of the Russian Federation in accordance with paragraph 2 of Part 1 of Article 7 Federal law.

18. When calculating the volume of provision of social services in the form of social services at home, the norms and standards established in accordance with paragraphs 6, 7 of part 2 of article 7, paragraphs 5, 6 of article 8 of the Federal Law are taken into account, on the basis of which the provision of social services in the form of social services at home, including food standards.

If the relevant norms and standards are not established, the volume of the provision of social services in the form of social services at home cannot be less than the volume provided for the recipient of social services in the individual program and contract.

19. The main indicators that determine the quality of social services in the form of social services at home provided to recipients of social services are:

1) indicators characterizing the satisfaction with social services of recipients of social services, the absence of substantiated complaints, the number of positive reviews about the work of the provider of social services;

2) ensuring the transparency of documents in accordance with which the social service provider carries out activities in the field of social services at home (charter (regulation); guidelines, rules, instructions, methods of working with recipients of social services and their own activities; operational documents for equipment, devices and equipment, other documents);

3) the number of recipients of social services covered by social services from this social service provider;

4) the availability of conditions for the placement of providers of social services (including the availability of the provision of social services for people with disabilities and other persons, taking into account the limitations of their life);

5) the staffing of the social service provider with specialists and their qualifications;

6) availability of special and technical equipment (equipment, devices, equipment of the premises of the social service provider;

7) availability of information on the procedure and rules for the provision of social services, the organization of social services at home;

8) improving the quality of social services and the efficiency of their provision (determined on the basis of measures aimed at improving the activities of the provider of social services in the provision of social services);

9) other indicators determined in the procedure for the provision of social services by providers of social services, approved in accordance with paragraph 10 of Article 8 of the Federal Law.

20. When assessing the quality of social services in the form of social services at home, provided to recipients of social services, the following criteria are used:

1) the completeness of the provision of social services in the form of social services at home, including taking into account the volume of social services provided, the timing of the provision of social services, and other criteria that make it possible to assess the completeness of the provision of social services;

2) the timeliness of the provision of social services, including taking into account the degree of need of the recipient of social services;

3) the effectiveness (efficiency) of the provision of social services (improvement of the living conditions of the recipient of social services).

21. Assessment of the quality of the provision of social services includes an assessment of:

1) assistance in the purchase and delivery of foodstuffs, basic industrial goods, sanitation and hygiene products, care products, books, newspapers, magazines, purchase of fuel, payment for housing and communal services and communication services, which should satisfy the needs of recipients of social services in the timely purchase of the necessary food and industrial goods, as well as in their solution of issues in the field of public services, communications;

2) rendering assistance in cooking, eating (feeding), providing water, cleaning living quarters, sending mail, organizing assistance in carrying out the repair of living quarters, which should ensure the satisfaction of the needs and requirements of recipients of social services in solving these problems in order to create they have normal living conditions;

3) ensuring short-term supervision of the children of the recipient of social services, which must meet not only the criteria of necessity, timeliness, but also the safety of children;

4) provision of hygiene services to persons who, due to health reasons, are not able to independently take care of themselves, which should ensure that the procedures necessary for recipients of social services are performed without causing any harm to their health, physical or mental suffering and inconvenience;

5) other social services provided by a social service provider.

22. Assessment of the quality of the provision of social and medical services includes an assessment of:

1) timely and in the necessary volume of performance of procedures related to the preservation of the health of recipients of social services;

2) monitoring the recipients of social services to identify deviations in their state of health;

3) carrying out procedures related to preserving the health of recipients of social services, health-improving measures, which must be carried out with the utmost care and caution without causing any harm to recipients of social services;

4) measures to advise recipients of social services on social and medical issues, which should ensure the provision of qualified assistance to recipients of social services in the correct understanding and solution of the specific problems facing them related to maintaining health;

5) assisting in the implementation of classes on adaptive physical culture, which should ensure the mastery by recipients of social services of an affordable and safe for health complex of physical exercises in order to systematically perform it to strengthen their health;

6) other social and medical services provided by a social service provider.

23. Assessment of the quality of social and psychological services includes an assessment of:

1) socio-psychological counseling, which should ensure the provision of qualified assistance to recipients of social services to establish interpersonal relationships, including for the prevention and overcoming of family conflicts;

2) psychological assistance, the provision of which should help the recipient of social services to reveal and mobilize internal resources, to solve the socio-psychological problems that have arisen;

3) social and psychological patronage, which should, on the basis of systematic observation of recipients of social services, ensure timely detection of situations of mental discomfort, personal (intrapersonal) or interpersonal conflict and other situations that worsen the living conditions of recipients of social services, in order to provide them with the necessary socio-psychological services;

4) other social and psychological services provided by a social service provider.

24. Assessment of the quality of social and educational services includes an assessment of:

1) training in practical skills of general care for seriously ill recipients of social services, recipients of social services with disabilities, including for disabled children;

2) organizing assistance to parents and other legal representatives of disabled children brought up at home in teaching such children the skills of self-service, communication, aimed at personal development;

3) socio-pedagogical correction, including diagnostics and counseling, the implementation of which should ensure the provision of qualified and effective pedagogical assistance, which is needed by recipients of social services who receive social services in the form of social services at home;

4) the formation of positive interests (including in the field of leisure) and the organization of leisure (holidays, excursions and other cultural events), which should ensure the satisfaction of the socio-cultural and spiritual needs of recipients of social services (both adults and children), broadening the horizons, spheres communication, increasing the creative activity of recipients of social services.

5) other social and educational services provided by a social service provider.

25. Assessment of the quality of social and labor services includes an assessment of:

1) measures taken to use the labor opportunities of recipients of social services and teach them available professional skills, their sufficiency and timeliness;

2) ongoing activities to assist in employment;

3) activities carried out related to the organization of obtaining or assistance in obtaining education and (or) qualifications for disabled people (including disabled children) in accordance with their physical capabilities and mental abilities, which are determined by the extent to which conditions created by the provider of social services for preschool education children with disabilities and their receipt of school education, as well as for the acquisition of education by adults with disabilities, contribute to the successful and effective conduct of educational work and training;

4) other social and labor services provided by a social service provider.

26. Assessment of the quality of social and legal services includes an assessment of:

1) rendering assistance in the preparation and restoration of documents, which should provide an explanation to the recipients of social services of the content required documents depending on their purpose, the presentation and writing (if necessary) of the text of documents or filling out forms, writing cover letters;

2) the effectiveness of the provision of legal assistance to recipients of social services, which should ensure a timely and objective solution to the legal problems facing the recipient of social services;

3) other social and legal services provided by a social service provider.

27. Assessment of the quality of services provided in order to increase the communicative potential of recipients of social services with disabilities, including children with disabilities, includes an assessment of:

1) teaching disabled people (disabled children) to use technical means of rehabilitation, which should develop in disabled people (disabled children) practical skills of the ability to independently use these means;

2) carrying out social rehabilitation measures that should contribute to the restoration of the social status of recipients of social services with disabilities, including disabled children, improve the interaction of the recipient of social services with society;

3) training recipients of social services with disabilities, including disabled children, skills in everyday life and in public places, which should ensure the formation of the recipient of social services as an independent person, cultured, polite, prudent and benevolent in relation to others, as well as training the internal discipline of a person who is able to serve himself in everyday conditions;

4) training recipients of social services with disabilities, including children with disabilities, computer literacy skills, which should develop in recipients of social services practical skills to use a computer on their own;

5) other services provided in order to increase the communicative potential of recipients of social services with disabilities, including disabled children, provided by a social service provider.

28. Assessment of the quality of urgent social services in the form of social services at home includes an assessment of the timeliness and completeness of the volume of social services provided in relation to the needs of the recipient of social services in specific social services.

29. Indicators of the quality of the provision of social services in the form of social services at home and the assessment of the results of their provision by social service providers are determined by the results of the provision of social services in relation to each specific recipient of social services.

30. The conditions for the provision of social services in the form of social services at home are established in accordance with clause 5 of part 3 of article 27 of the Federal Law, taking into account the conditions established for the recipient of social services in the individual program and contract.

31. When receiving social services in the form of social services at home, recipients of social services have the right to:

1) respectful and humane attitude;

2) selection of a social service provider;

3) receiving free of charge in an accessible form information about their rights and obligations, types of social services, terms, procedure and conditions for their provision, about tariffs for these services and their cost, about the possibility of receiving these services free of charge;

4) refusal to provide social services;

5) ensuring conditions for staying in social service organizations that meet sanitary and hygienic requirements, as well as for proper care;

6) free visits by representatives, lawyers, notaries, representatives of public and (or) other organizations, clergymen, as well as relatives and other persons in the daytime and in the evening;

7) confidentiality of personal information that became known during the provision of services;

8) protection of their rights and legitimate interests, including in court.

32. The recipient of social services is obliged to inform the provider of social services in a timely manner in writing about changes in the circumstances that determine the need for the provision of social services in the form of social services at home.

33. When providing social services in the form of social services at home, the social service provider must:

1) observe human and civil rights;

2) ensure the inviolability of the person and the safety of recipients of social services;

3) ensure that the recipients of social services (representatives) are familiarized with the documents of title, on the basis of which the provider of social services carries out its activities;

4) ensure the safety of personal belongings and valuables of recipients of social services;

5) provide recipients of social services with the opportunity to use communication services, including the information and telecommunications network "Internet", postal services;

6) inform recipients of social services about the rules fire safety, operation of the provided devices and equipment;

7) provide recipients of social services with living conditions that meet sanitary and hygienic requirements, as well as proper care;

8) perform other duties related to the exercise of the rights of recipients of social services to social services in the form of social services at home.

34. The result of the provision of social services in the form of social services at home is an improvement in the living conditions of the recipient of social services.

35. Social services in the form of social services at home are provided free of charge, for a fee or a partial fee.

The decision on the conditions for the provision of social services in the form of social services at home (free of charge, for a fee or partial payment) is made on the basis of documents submitted by the recipient of social services (representative), taking into account the average per capita income of the recipient of social services, the size of the subsistence minimum established in the constituent entity of the Russian Federation as well as tariffs for social services.

The calculation of the average per capita income in relation to the recipient of social services, with the exception of the persons specified in paragraph 36 of the Approximate Procedure, is made on the date of application and is carried out on the basis of documents (information) provided for by the procedure for the provision of social services by social service providers approved in accordance with paragraph 10 of Article 8 Federal Law on the composition of the family, the presence (absence) of income of family members or a single citizen and property belonging to him (him) on the basis of ownership.

36. Social services in the form of social services at home are provided free of charge:

1) 7 minors;

2) persons affected by emergencies, armed interethnic (interethnic) conflicts 8;

37. Social services in the form of social services at home are provided for a fee or partial payment if, on the date of circulation, the average per capita income of the recipient of social services exceeds the maximum per capita income for the provision of social services free of charge, established by the law of a constituent entity of the Russian Federation.

38. Social services in the form of social services at home are provided free of charge if, on the date of circulation, the average per capita income of the recipient of social services is below the limit value or equal to the limit value of the average per capita income for the provision of social services free of charge, established by the law of a constituent entity of the Russian Federation 10.

39. The amount of the monthly payment for the provision of social services in the form of social services at home is calculated on the basis of tariffs for social services, but cannot exceed fifty percent of the difference between the average per capita income of a recipient of social services and the maximum per capita income for the provision of social services free of charge, determined in in accordance with paragraph 5 of Article 31 of the Federal Law.

40. The procedure for approving tariffs for social services in the form of social services at home on the basis of per capita financing standards for social services is established in accordance with paragraph 11 of Article 8 of the Federal Law.

41. Payment for the provision of social services in the form of social services at home is made in accordance with the contract.

42. The provider of social services has the right to refuse (suspend) the recipient of social services in the provision of social services in the form of social services at home, including temporarily, if the recipient of social services fails to provide the documents necessary for the provision of social services specified in clauses 5, 7 of the Approximate the order that the recipient of social services in accordance with the current legislation is obliged to provide personally.

43. The grounds for termination of the provision of social services in the form of social services at home are:

1) a written statement of the recipient of social services about the refusal to provide social services in the form of social services at home 11 ";

2) the end of the term for the provision of social services in accordance with the individual program and (or) the expiration of the contract 12;

3) violation by the recipient of social services (representative) of the conditions stipulated by the contract 13;

4) death of the recipient of social services or liquidation (termination of activity) of the provider of social services;

5) a court decision on recognizing the recipient of social services as missing or dead;

6) conviction of the recipient of social services to serve a sentence of imprisonment.

1 Part 2 of Article 15 of the Federal Law.

2 Part 4 of Article 16 of the Federal Law.

3 Part 1 of Article 17 of the Federal Law.

4 Part 2 of Article 21 of the Federal Law.

5 The approximate form of the contract is approved in accordance with part 13 of paragraph 2 of article 7 of the Federal Law.

6 Clause 9 of Article 8 of the Federal Law.

7 Part 1 of Article 31 of the Federal Law.

8 Part 1 of Article 31 of the Federal Law.

9 Part 3 of Article 31 of the Federal Law.

10 Part 2 of Article 31 of the Federal Law

11 Article 18 of the Federal Law.

12 Part 1 of Article 16 of the Federal Law.

13 Clause 2 of Part 1 of Article 11 of the Federal Law.