No internet connection. We connect the Internet on a laptop: all possible ways. Change router IP

We always write about solving some problems that arise when connecting to the Internet via Wi-Fi. But, when connected via a regular network cable, everything is not always smooth either. Yes, there are fewer problems with such a connection, but I have already seen questions in the comments about problems when connecting via a LAN cable.

In this article, we will try to figure out what problems can arise when connecting to the Internet with a regular stationary computer, or a laptop (netbook) via a network cable, through a router.

It is when connecting through a router. If you connect a network cable directly from the provider, then it will be a slightly different case, and other solutions.

When I wrote an article on how to connect a computer to a router via a network cable (LAN), I talked about solving some problems. In this article, I want to dwell on this in more detail.

As a rule, stationary computers are connected via cable, since they do not have built-in Wi-Fi receivers. But, this problem can be easily solved by purchasing an external Wi-Fi receiver. Highly good way get rid of unnecessary wires, which, in the case of a network cable connection, will have to be laid from the router to the computer.

This means that the situation is as follows: you take a network cable (which, for example, was included with the router), and connect it to the computer (laptop) with the router. Everything was connected, but the Internet on the computer does not work.

What you need to pay attention to:

  • Is another computer running through the same cable and from this router.
  • Does the Internet work on the problem computer if you connect it directly, without a router.
  • Is the LAN indicator on the router lit?
  • What is the connection status on the computer. It may not change at all (for example, “The network cable is not connected”), it may not react in any way to the connection of the network cable. Or there may be permanent identification.

These are the most popular problems and nuances to pay attention to. And how to solve them, we will now consider in more detail.

We connect the cable to the router and the computer, to the network connector, but there is no reaction. Connection status (on the notification bar), computer with a red cross "No connections available" which is displayed when the network cable is not connected, does not change in any way after the cable is connected.


There may be a problem with the router, the cable, or the computer. More precisely, in a network card, which is usually integrated into the motherboard. It is very simple to find out: it is enough to connect a cable from an Internet provider to the computer, not through a router. If there is a reaction to the connection, then most likely everything is fine with the network card. Or connect another computer to the router with the same cable. In this way, we will find out what the problem is.

If the computer does not respond to any cable connections (from different sources), then it is possible that the problem is in the network card. You can buy and install a new one, they are not expensive. Also, go to the device manager, and see if there is a network card there.


You may call it differently. If there is an exclamation mark next to it, then it is not working properly. Try reinstalling the driver. You just need to download from the manufacturer's website and start the installation manually, and not through the task manager.

It may be that the LAN connector on the router does not work. It can also burn out. Try plugging the cable into all 4 LAN connectors (usually 4 LANs on a router).

If you connected several devices to the router via a network cable, and did not work on any of the Internet, then it is obvious that the problem is in the router. Provided that the cable is working, tested. Perhaps something in the settings. Try to do a factory reset and configure the router again.

The main thing is to find out what is the reason.

It may also be such that the connection is disabled. local network... Need to check.

Go to , right click on and select Turn on(if disabled).


After these steps, the Internet should work.

Status "Identification ...", or "Unidentified network" (without access to the Internet)

Another very popular problem, or even the most popular one. We connect a network cable to the computer, and a constant status is displayed on the notification panel "Identification…"(without network access).


Or, the connection status becomes "Unidentified network"(no internet access).


As a rule, such errors occur due to problems with IP addresses. Or, an IP is already registered on the computer (for example, from an old connection), and there is no connection to a router with this IP. Or, the DHCP server is disabled on the router, and it cannot give you an IP. In this case, you need to try to set the automatic obtaining of IP and DNS, or set these parameters manually.

First, try setting up automatic IP and DNS acquisition. Go to Control Panel Network and Internet Network Connections, or like this:


Right-click on LAN connection and choose Properties... And then we do this:


Pull out and reconnect the network cable. The Internet should start working right away.

The Internet is replete with news on how to solve the problems of connecting to the global network using wireless technologies. However, even when connecting the wired Internet, a lot of problems can arise that will not allow receiving information from the global network, although they are much less common. If the Internet does not work via cable, the user must clearly know the reasons, as well as ways to solve this problem.


This article discusses the issue of Internet access problems by directly connecting a LAN cable to a computer or laptop, from a router (direct cable connection from the provider is practically the same, only in this case the reasons for inoperability are slightly less).

As a rule, the network cable is connected directly to the computer due to the fact that it is not provided and such components are not connected. Of course, you can purchase a special Wi Fi receiver that can be connected to the Internet to get rid of unnecessary wires placed around your apartment, home or office. But this step is not always advisable, because a computer in no way can be called a portable device that can be moved at any moment. That is why, in order not to spend extra financial resources, most computer users use a direct LAN connection.

First of all, if you cannot connect to the Internet, you need to check the following factors:

  • is there a working cable that connects the router to the computer (try using it when connecting to another device);
  • check the operability of the Internet channel (connect directly the LAN from the provider to the network adapter);
  • whether the connection to the router is active (whether the LAN light on the router is on);
  • pay attention to the network icon, which is located in the tray (the computer reacts somehow when connecting and disconnecting a network cable, as well as whether the network is identified);

The above factors are the main reasons for the lack of internet connection. If the LAN cable connecting the router and the computer is inoperative, it is enough to replace it. If no devices, with a direct cable connection from the provider, also do not get access to the Internet, this issue must be checked directly with the provider, who are obliged to check the integrity of the cable along the entire route from the computer. Of course, if the LAN cable connection lamp on the router is off, you need to check the connection and operation of the router itself.

The most subtle problem is the impossibility of connecting to the Internet if a red cross is lit on the network identifier in the computer tray or the network is being permanently identified, which does not allow connecting to the Internet. Let's consider this issue in more detail.

The computer does not respond in any way to the LAN cable connection

If the red cross on the network icon is constantly lit, the reason is the performance of the network card.

To check the network card, follow these steps:

  1. open "Device Manager"
  2. right click on "My Computer"
  3. "Control"
  4. go to the item "Device Manager").

You will see a list of all devices that are installed on your computer. Open the list "Network adapters", where you will have all the network cards that are installed on this computer (in most cases it is one that is integrated into the motherboard, but there may be more).

If a yellow icon with an exclamation mark is lit opposite it, you need to reinstall the drivers for this device. Visit the manufacturer's official website and download the drivers for your specific network card model and install them (it is better not to use the automatic driver search, but to do the installation manually).

If the Internet is still not available, do the following:

  1. go to "Control Panel"
  2. go to the "Network and Internet" window.
  3. you may have a trite disconnected installed network device. To enable it, right-click on the icon and select "Enable".

The circle is spinning constantly Identification or the network is not recognized
This reason can arise when there is a conflict of IP addresses that are present on the network.

To fix this problem, you must:

  • go to the "Network and Sharing Center";

  • click "Change adapter parameters";
  • on the icon of your network card, right-click and select "Properties";
  • place the cursor on "Internet Protocol IPv4";
  • set a bullet to automatically obtain an IP address and DNS server.

If you have a yellow triangle on the network status, in this case, you have incorrect router settings that do not allow you to connect to the global network.

In such a situation, it is necessary to install the correct router settings (instructions must be posted by the provider on the home page, or they can give them to you in the form of a printout) or take the router to the provider so that they correctly configure the device. Also, a similar sign may appear if you have not paid for the Internet and you are simply disconnected from the network.

There are often situations when after connecting a computer or laptop to the Internet using a network cable, an error "Network cable is not connected" appears. This is more likely not even an error, but simply the status of the network adapter, which can be observed in network connections.

It turns out that the computer does not respond to the connection in any way, the network cable is not connected, although it is connected to the computer, inserted into the network card slot. Icon on the notification panel with a red cross. And of course the Internet doesn't work. This is how it looks:

And most importantly, the cable is connected. From a router, modem, or directly from the provider's equipment. This error can appear on both a PC and a laptop. It also doesn't matter what Windows is installed on your computer. Only in Windows 10, the inscription "Network cable is not connected" will be next to the "Ethernet" adapter, and in Windows 7 - next to "Local Area Connection". And in Windows XP, a pop-up window with this error still appears if you hover the mouse over the connection icon. It often happens the same.

It's the same with the connection method. Someone has a network cable directly from the provider (for example, Rostelecom), and someone through a modem, Wi-Fi router, or terminal.

What could be the problem?

There can be many reasons. Let's list the main ones:

  • The network cable is incorrectly or not fully connected.
  • The network cable is damaged. The contacts in the connector may have come off (into which the network cable itself is crimped).
  • Hardware problems with the router, modem, provider equipment. Or the network card itself in your laptop or PC has broken.
  • Problems in the settings of the network card. More often than not, it cannot automatically detect speed and duplex. I will tell you about this in more detail.
  • There are some problems with the network card driver.
  • Viruses, firewalls, some programs. Yes, yes, because of them, the error "Network cable is not connected" can also occur.

How to find out the reason and what to do first?

  • First, restart your computer, modem, router (if any).
  • Unplug the network cable and plug it back in. Also check the connection on the router (if the Internet is connected through it)... Connect the cable to another LAN port. Note if the LAN indicator on the router lights up after connecting the cable. You can see the instructions:.
  • If possible, connect using a different cable.
  • You can gently move the network cable where it enters the connector. And look at this moment at the status of the network adapter on the computer. Perhaps contacts are leaving there, and in this way it will be possible to find out.
  • If there is another PC or laptop, then try connecting it. So we can find out what the matter is.
  • If the Internet goes through a router, then try connecting the cable from the provider directly to the computer.

I would divide the solutions into software and hardware.

The network cable is not connected although it is connected: solutions to the problem

1 I would try removing the network card from the device manager. After rebooting, it should recover automatically. Go to Device Manager (the easiest way to find it is through the search, or press the Win + R key combination and execute the devmgmt.msc command).

Open the "network adapters" tab and find the network card. Depending on the manufacturer and driver, the name may be different. The name may contain "LAN". For example, on my laptop this is "Realtek PCIe GBE Family Controller". By the way, notice if there is a yellow icon next to it. Click on it with the right mouse button and select "Delete device".

We confirm the deletion and restart the computer. Perhaps, after rebooting, everything will work, and the computer will see the connected network cable.

2 Check the settings for determining the speed and duplex. In device manager, right click on the network card (as I showed above) and select Properties.

Next, go to the "Advanced" tab. In the list, find and select "Spped & Duplex"... And on the left in the drop-down menu, set the value to "Auto Negotiation". But if this option was originally installed there, then try to put a different value. For example: "100 Mbps Full Duplex". You can try different options. Don't forget to click Ok and restart your computer.

It just often happens that the network card cannot automatically detect the speed and duplex.

3 Network card driver. You need to try reinstalling it. Download the driver on the website of the manufacturer of the card (LAN) itself, laptop, or motherboard of your computer and start the installation. You can see an article on this topic:.

Other reasons why the computer does not respond when the network cable is connected

1 Breakdown of the network card. However, in this case, you most likely will not see it in the device manager. But it happens in different ways. To find out, you need to connect another cable to it. Connect to another router or ISP. Or connect other devices to the same cable. 2 Problems with the provider. For example: an employee of the provider connected the Internet to another subscriber, and accidentally disconnected your cable from the equipment, or the cable was interrupted somewhere in the entrance. Or maybe someone cut it off on purpose. In such cases, the message "Network cable is not connected" will be displayed. You need to contact the provider's support. Just before that, it would be good to make sure that the problem is not in the network card of your computer. It also often happens that contacts disappear on the connector, into which the network cable from the provider is crimped. You just need to redo and correctly. Or call the masters. 3 Problem with the router. May be. But it is very easy to check all this. Disconnect the internet from the router (only if you don't have ADSL), and connect it directly to your computer. If the computer sees a network cable, then the problem is either in the router or in the cable with which you connect the PC to the router. You can also take a look at the article:. 4 Defective network cable. And this can be. But, if we have a cable in which we connect the computer to the router, then this is easy to check by connecting another device to them, or by connecting the cable from the provider directly to the computer's network card.

Most often they occur when the cable is disconnected or the router or modem is not working properly. First, try running the network troubleshooter to see if it can diagnose and fix the problem.

    Open the Network Troubleshooter by quickly sliding your finger to the center from the right edge of the screen and clicking on the Search bar (if you are using a mouse, move the pointer to the upper-right corner of the screen, move down and click on the Search bar, enter "search and fix" in the search box, and then click Identifying and Resolving Network Issues.

If launch troubleshooters did not help to solve the problem, follow these steps:

    Make sure all cables are connected. Check, for example, whether the broadband modem is connected directly or through a router to a working telephone jack or cable connection.

    Disconnect the power cable from the modem and router.

    When all the illuminated indicators on the devices go out, wait at least 10 seconds, and then reconnect the modem and router.

    Some modems have a battery that prevents the indication from turning off. For such a modem, press and quickly release the reset button. If you cannot find the reset button, remove the battery.

    If you are setting up your computer for the first time, make sure your router is fully compatible with operating system Windows. Due to new Windows networking features, some older network routers are not fully compatible and may cause problems.

    Make sure the router and the network card in the computer will communicate with each other. To be complicit, the network card in the computer must support a wi-fi standard equal to or older than the wireless router standard. For example, if the NIC in your computer uses the 802.11n wireless standard (also called the Wireless-N standard) and the router uses the 802.11g wireless standard (also called the Wireless-G standard), there will be no access because the Wireless-G standard is an older version. and does not recognize the Wireless-N standard.

    However, if the router uses the Wireless-N standard and the card in the computer uses the Wireless-G standard, the connection should be possible if the router is set to mixed mode, since the Wireless-N standard works with some or all of the previous 802.11 a, 802.11 b standards. and 802.11g).

If that doesn't fix the problem, try the appropriate steps in the following sections or under Why can't I connect to the network?

Can't connect to the internet via broadband

Why is my connection limited

This means that the computer has successfully connected to the router, but the correct IP address has not been assigned, so you cannot access the internet. It could also mean that the correct IP address was assigned, but the computer does not have an internet connection.

If you are connecting to your home network, try rebooting your router. If you are connecting to a domain network or a public network, contact support for that network.

Note: Computers running Windows RT 8.1 or Windows 8.1 cannot be joined to the domain. Domain joining is supported only for computers running Windows 8.1 Pro or Windows 8.1 Enterprise.

Can't connect via remote access

  • Make sure you select the correct number, including the required access numbers (for example, 9), and that the number is not busy.
  • Make sure the telephone jack is working. To check this, connect your phone and make sure there is a dial tone.
  • Make sure the phone cord is plugged into the line jack on the modem and not the phone jack.
  • Make sure the telephone cable is not damaged by plugging a telephone into the telephone jack on the modem. If a beep is heard, the telephone line is working.
  • If you are using the call waiting feature, try disabling it, and then try reconnecting.
  • If you have not used the Websites for a long time, your ISP may have interrupted your connection. Try to connect again.
  • If someone picked up the handset during an online call, the connection could be automatically disconnected. Try to connect again.
  • Most telephone modems only communicate with analog telephone lines. Make sure you are using an analogue telephone line. If you have a digital phone line, make sure your computer has a digital modem.
  • Make sure the modem is working properly. To receive additional information, refer to your modem's documentation or visit the manufacturer's Web site.
  • Contact your telephone company to check the quality of the telephone line.
  • If your computer has two network connections, the network software, you must select the connection used for network traffic. The network software chooses the best performing connection.

There are two types of internet connections today. The first type is a wired connection that uses a cable called twisted pair for the connection. The second type is a Wi-Fi connection, which provides an Internet connection using radio waves. Wi-Fi connection has become widespread in our time. However, wired Internet has a number of advantages that are relevant in large organizations and offices. At home, it also makes sense to conduct a wired connection to at least one computer. For a stable internet connection and effective work it is necessary to correctly configure its connection parameters.

Benefits of a wired internet connection

Over the past 15 years, the Internet has rapidly taken root in all areas of our life. It is necessary in banking, trade, manufacturing, and is also indispensable for the exchange of information and personal communication. The most common ways to connect to the global network today are wired and Wi-Fi connections.

The wired connection uses an optical cable or twisted pair. The first type of cable has a significant advantage, as it provides information transfer rates up to 1 GB per second. Over twisted pair, the maximum speed reaches 100 MB per second.

The speed of information transfer through a cable depends on its type and on the network card that receives the signal. This affects the operation of desktops, game consoles, televisions and other devices connected to the same network. Streaming information does not require constant exchange between devices, which significantly increases the processing speed. The speed in a local connection between workstations is of great importance when working in a corporate network. This is taken into account if there is a need to quickly transfer a large amount of information.

With a Wi-Fi connection, the Internet connection is made using radio waves operating in a certain range. Therefore, Wi-Fi is more in demand at the household level. It is convenient, as it allows you to immediately connect to the Internet from a smartphone, tablet or laptop wherever there is an access point. However, signal reception is affected by neighbor devices operating in the Wi-Fi frequency band and objects in the path of radio waves.

Wi-Fi connection does not require cabling, but it is highly susceptible to radio interference, and the further you are from the access point, the worse the signal reception

A wired connection has several advantages over a wireless one:

  • the speed of receiving and sending information with a wired connection is about 2 times higher than that of Wi-Fi;
  • when exchanging files with the server, the latency is minimal, which is important in online games that require the maximum speed of actions from the user;
  • a wired connection is more resistant to interference in the network; it is not influenced by gadgets operating in the Wi-Fi frequency band or sources of electromagnetic radiation nearby;
  • signal power with a wired connection does not depend on obstacles in the path of passage and the influence of external factors.

Errors that occur when connecting a wired connection can be indicated by codes that indicate the cause of the problem.

Video: why a wired internet connection is better than Wi-Fi

How to connect a cable to a computer or laptop

Even an unprepared user can independently connect an Internet cable to the network adapter connector of a computer. For connection, a standard cable (twisted pair) is used with crimped RJ-45 connectors at both ends of the cable.

You can connect the cable as follows:

  1. Prepare a network cable of the required length.
  2. Connect one connector to any LAN port on the router.

    First, connect the cable connector to any LAN port of the router.

  3. Connect the other connector of the cable to the connector of your laptop or computer.

    Now you need to connect the second connector of the cable to the LAN connector of the computer.

  4. If you are using an old-style modem, connect the ISP's incoming cable to the yellow Internet connector on the modem.

    In old type modems, the provider's cable should be connected to the yellow connector on the modem.

  5. Connect the connecting LAN cable to any Ethernet port of the modem and the network port of the device.

    The connecting cable from the device must be connected to the Ethernet connector of the modem

  6. After the computer is connected to the router, the indicator LED on the latter will light up, signaling the establishment of communication between the devices.

    When connected to a computer, the indicator LED on the router will light up

Connecting the cable is not a big deal, since all connectors have connectors that fit only the corresponding sockets on the computer's connector panel. Making mistakes in this process is extremely difficult, even for a novice user.

Dynamic and static internet connection

After connecting the cable connectors and building the connection between the computer's network adapter and the provider's equipment, you can debug the Internet connection. First of all, it is necessary to choose a method of connection with the backbone network, starting from specific goals. There are 2 ways to connect:

  • dynamic connection is a way in which an individual IP address assigned to a computer is automatically configured and changed when the initial parameters are transformed. The provider's equipment independently assigns the values ​​of the network address and the default gateway to the computer. When the computer is connected to the trunk line, the connection to the global network occurs immediately, without requiring additional input of identification data from the user. The only inconvenience with such a connection is the possible representation of a remote connection to its own address. In this case, you must first connect to the trunk line directly, bypassing the router;
  • a static connection is a method of connection when the individual IP address provided to the computer remains constant and is indicated when concluding an agreement with the provider company. During such a connection, the user sets the address manually, and also independently prescribes the values ​​of the default gateway and DNS servers. If such information is absent in the contract, then you can find out them in the department technical support provider company. Some ISPs may require a username and password for online licensing. This information, as a rule, is indicated in contract documents or is determined by the subscriber independently.

How to create a dynamic connection

To correctly create a dynamic connection, you must perform a number of sequential steps:

  1. From the Start key menu, go to the Network Connections section

  2. In the opened section "Settings" in the section "Change network settings" select "Configure adapter settings".

    In the "Options" go to the option "Configure adapter parameters"

  3. In the Network Connections console, right-click an Ethernet connection.
  4. In the menu that opens, select "Properties".

    In the drop-down menu of the Ethernet connection select "Properties"

  5. In the Connection Console, highlight the IP version 4 (TCP / IPv4) component and click Properties.

    In the properties panel, select the line IP version 4 (TCP / IPv4), and then open the "Properties"

  6. In the TCP / IPv4 Attributes Console, enable the Obtain an IP Address Automatically and Obtain DNS Server Address Automatically radio buttons.

    At the last step, activate the "Obtain an IP address automatically" and "Obtain DNS server address automatically" switches

  7. Click OK to finish.

The dynamic connection is now ready for use.

How to create a static connection

To create a static connection, follow these steps:

That's it, the static connection is established.

Currently, the majority of subscribers home internet a dynamic connection is used since the main method is through a router. A static connection is used with a modem connection or a direct connection.

When using an ADSL modem connection, only static addresses assigned by your ISP are used.

Video: Create a static and dynamic connection

How to set up L2TP connection in Windows 10

The L2TP tunneling protocol used to connect to the WAN is a symbiosis of the old PPTP protocols from Microsoft and L2F from Cisco. It is easily handled by network devices and has high speed exchange of information due to reduced load on the processor. It has great connection stability and high security. Able to create tunnels to work on any network. The L2TP protocol is used usually in corporate networks as it allows you to create a network connection over an existing network. This provides a stable connection between the head office of the organization and the regional offices.

To configure an L2TP connection, you need to perform a number of sequential steps:

  1. Right-click on the Start icon.
  2. In the menu that appears, click on the "Network Connections" line.

    From the start menu select the line "Network Connections"

  3. In the "Settings" section that opens, select "Network and Sharing Center".

    In the "Settings" section, open the "Network and Sharing Center"

  4. Here, select the "Create a new connection or network" option.

    In the menu of the "Network and Sharing Center" section, select the first item - "Create a new connection or network"

  5. In the "Configure a connection or network" panel, select the line "Connect to a workplace" and click "Next".

    Highlight the line "Connect to a workplace", then click "Next"

  6. In the Desktop Connection console, select the Use My Internet Connection (VPN) tab.

    Click on the "Use my internet connection (VPN)" tab to proceed with the configuration

  7. In the console that opens, enter the server address, check the box next to the option "Allow this connection to be used by other users" and click "Create".

    Enter the server address and do not forget to tick the last item to allow other users to use the connection

  8. In the console that opens, enter your username and password, then connect to the backbone.
  9. Go to "Network Connections".
  10. Right click on the generated VPN connection.
  11. Select Properties from the drop-down menu.

    In the console, right-click on the generated VPN connection and go to "Properties"

  12. On the Console's "VPN Connection: Properties" tabs, open the "Security" option.
  13. In the "VPN type" field, set the value L2TP with IPsec (L2TP / IPsec), and in the "Data encryption" field, select "optional". After that open "Advanced Options".

    VPN type must be set as L2TP with IPsec (L2TP / IPsec), for data encryption select "optional"

  14. Enter the key provided by your ISP for authentication.

    Authentication key must be provided to you by your ISP

  15. Click OK to finish.

If you did everything correctly, then the L2TP connection is ready to use.

Video: How to set up L2TP connection in Windows 10

The created L2TP connection increases the level of security for the subscriber and makes it easier to connect to the provider's equipment.

How to set up PPPoE connection in Windows 10

Internet Protocol PPPoE is used when connecting to the backbone network using Ethernet technology. This method has a number of advantages, for example, an expanded range of additional capabilities, compression of information during transmission, carrying out authentication and encryption operations with information packets. Connection requires authorization on the network (username and password). Used for direct connection to the backbone network and provider equipment.

To connect to the Internet using the PPPoE protocol, you need to perform a number of operations:

  1. Open the "Network and Sharing Center".
  2. Here select "Create and configure a new connection or network".

    In the "Network and Sharing Center" section, click on "Create and configure a new connection or network"

  3. In the "Setting up a connection or network" console, select the "Internet connection" item and click "Next".

    Select the first item - "Internet Connection" and click "Next" for further settings

  4. Select the "High Speed ​​(with PPPoE)" tab.

    In the "Internet connection" select the connection "High Speed ​​(with PPPoE)"

  5. Then enter the login and password received from the provider and click "Connect".

    Enter the username and password received from the provider and click "Connect" to complete the setup

You now have a PPPoE connection.

Video: how to connect and configure a PPPoE connection

It is worth giving permission to other users to use the connection only when setting up a home Internet, since the number of users is limited.

Ways to troubleshoot wired internet connection problems

When connecting the wired Internet, errors periodically occur due to equipment malfunctions, a break in the backbone network, or improper user actions. In most cases, connection problems arise due to the careless actions of the user himself.... To determine and fix the cause of the problem, you need to perform simple actions according to the following algorithm:

  1. Launch Network and Sharing Center.
  2. In the "Network Connections" tab, select "Troubleshoot".

    Go to the "Network and Sharing Center" and open the "Troubleshoot" section

  3. Select "Internet Connections".

    For further settings, select the "Internet Connections" option

  4. Next, click on the line "Run the troubleshooter".

    Wait for the problem detection process to complete

  5. After the process is complete, in the window that appears, select the "Internet Connection Troubleshooting" tab.

    Select "Troubleshoot Internet Connection Problems" and wait for the diagnostic process to complete

  6. When the troubleshooting process is complete, close the console if no problems are found. If problems are found, follow the further instructions in the pop-up windows.
  7. In the next step, in the Troubleshooting section, open Incoming Connections.

    Run the troubleshooter by clicking on the appropriate line

  8. After the verification process is complete, in the "Incoming Connections" console, select "Find this computer on the network" and click "Next".

    Check the box "Find this computer on the network" and continue troubleshooting using the "Next" button

  9. Follow the instructions that appear on the console during the troubleshooting process.
  10. If no problems are found, close the console.
  11. If problems are found, then follow the instructions of the program to fix them.

This completes the check of incoming connections.

The following instruction shows the detection of one inbound connection problem. More details about the problem can be found by clicking on the line "View additional information".


The given method of searching for connection errors is a classic one and was developed by the specialists of the Microsoft corporation. In reality, everything can be much simpler, since the problem with the Internet connection can be caused by other reasons, which are eliminated mechanically.

This algorithm helps to fix the problem with no internet connection in most cases:

  1. Reboot your computer.
  2. Unplug the router and wait 10-15 seconds.
  3. Turn on the router.
  4. If the connection is not restored, click on the Reset button to reboot the router.

To avoid problems with the Internet connection, it is recommended to periodically disconnect the router from the network and give it time to recover.

Video: fixing an error when connecting a wired Internet

Nowadays, all ISPs prefer to establish a dynamic connection to the backbone. It is more convenient for the subscriber of the network and for the provider company, since it does not require reconfiguring the parameters in case of any changes in the network equipment. If you plan to frequently use remote access to your computer, then, of course, it is better to choose a direct connection, bypassing a router or modem. For home Internet, you can always change the router settings and the type of connection that were initially set by the provider's specialists. In the future, when changing the system configuration or a complete reinstallation, the network parameters are set automatically. With a direct connection, the settings will need to be set in manual mode. All this must be taken into account by users when choosing the type of Internet connection.

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