How to get a certificate of the availability of funds

Dear Qazkom Clients, below you can familiarize yourself with the changes in the password scheme for 3D Secure and Secure Code Internet payments.

If you have any questions, please contact Call Center Qazkom: 7111 (free call from mobile devices).

Starting from 08/09/2016, QAZKOM cardholders will have access to 2 schemes for using 3D Secure and Secure Code passwords:

- dynamic- the payment is confirmed by a code sent in the form of SMS to the client's trusted number. The service is available only for clients with trusted numbers;

- static- the client will need to indicate the 3D password set by him to confirm the payment.

IMPORTANT! All 3D Secure / Secure Code passwords set before09.08.2016 not valid!

3D Secure or SecureCode is a password required for secure online payments. When paying for a purchase in an online store that supports this technology You will be prompted for your 3D Secure / SecureCode password.

This operation is similar to entering a PIN code at an ATM. Thus, only you can use the card to pay on the Internet. With 3D Secure / SecureCode technology, online shopping becomes more secure.

3D Secure / Secure Code Internet passwords are mandatory for Visa and MasterCard payment cards issued by Kazkommertsbank JSC.

When making purchases on the Internet, as a final confirmation of payment, you will be redirected to a special page with a 3DSecure password entry form (if your card is VISA) or SecureCode (if your card is MasterCard) with a request to enter your secret password.

You will be presented with 2 options:
- confirmation of payment with a temporary password sent in the form of SMS to a trusted number;
- confirmation of the payment with a password that you set yourself through Homebank.

After you enter your secret password, in a few seconds you will be identified and the payment will be confirmed.

Attention: this instruction is relevant for Qazkom Cardholders, Cardholders of other banks should contact their card issuing bank.
Setting a password for Internet payments is very simple and does not take much time.

1. Log in to the Homebank.kz portal
2. Go to the "Payment cards" section, select the required card and go to the card settings or click on the 3D Secure / Secure Code shortcut
3. Click the "Continue" button
4. You will receive an SMS with a confirmation code for the operation, enter this code in the window that appears
5. After SMS confirmation, you will be provided with a primary key in the form of a sequence of numbers.
6. Click the "Next" button
7. On the page in the new window that opens, specify the number of the card you have chosen and click the "activate" button.
8. Select the authentication method - 3DSecure and click "Continue"
9. Specify the card expiration date, CVV / CVC and the primary key received from Homebank and click "Next"
10. Fill in the fields "Username" (name on the card), 3DSecure / SecureCode password, personal greeting, as well as e-mail and phone number
Congratulations! Your online shopping password has been set. Remember it and use it with every online payment.

IMPORTANT! The card, the data of which you indicate on the form in the seventh step, must match the card selected in the second step. If the data does not match, setting the password will fail.

Beware of scammers and be vigilant:
Only the Bank that issued your card can ask you to enter your secret password.
Never enter passwords on other people's sites.
The line "Address" of the browser should contain only the address starting like this - https://cardsecure.kkb.kz.
The card PIN cannot be entered on any website.

Below are the main errors that occur when making online payments and the possible causes of their occurrence.

If you have any questions about online payments and the use of 3D Secure / Secure Code on Qazkom cards, please contact the 24-hour Qazkom Call-Center: 7111 (free call from mobile phones on the territory of the Republic of Kazakhstan)

The bank that issued your card has introduced some restrictions on its use. You should contact the Bank servicing your card in order to remove it, find out the reason and remove the restrictions. Example: If you have a Qazkom card, then restrictions are set on it when paying for an amount over $ 100. in any currency in online stores. You need to set a 3DSecure / SecureCode password in the www.homebank.kz portal.

The bank that issued your card has introduced some restrictions on its use. You should contact the Bank servicing your card in order to remove it, find out the reason and remove the restrictions.
Example: If you have a Qazkom card, then restrictions are set on it when paying for an amount of more than $ 100. in any currency in online stores. You need to set a 3DSecure / SecureCode password in the www.homebank.kz portal.

A generalized error used in cases where the exact reason for a denial of an online payment is not known.
The most common reasons are:
1. Incorrect entry of 3D Secure / Secure Code password
2. The 3D Secure / Secure Code password is not installed on the card (contact your bank)
3. The server of the Bank that issued your card is unavailable
4. The merchant (online store) is incorrectly registered in the payment system
5. The payment card is incorrectly registered in the payment system (contact your bank)

The bank that issued your card has introduced some restrictions on its use.
You should contact the Bank servicing your card in order to remove it, find out the reason and remove the restrictions.

There are not enough funds on your card to make a payment. You should top up your card using any of the methods provided by your bank.
If there were enough funds, and you have already made a payment that ended in some error, then, perhaps, this amount was blocked and unavailable for use. To unblock the amount, you can call or write to the Store where the unsuccessful payment was made, or call the Qazkom Call-Center. Be sure to provide any payment details that are available to you:
1.date-time of the transaction
2.order number
3. Reference (RRN number) of the transaction
4. Session number
5. E-mail
IMPORTANT! Never give the full card number! It's not safe.
If, nevertheless, you need to transfer the number, transfer only the first 6 and last 4 digits, this data is enough to identify your transaction.

If you value your time, then you definitely need to register Internet banking... All modern banks allow you to manage your funds without leaving your home - this will significantly save your invaluable time! Time is money.

Throughout the country, the Kazkom is already using the service - 600 thousand people

In this article, I wanted to touch on how to register in the system homebank from KazKom- it's not difficult at all and it's free.

Use internet banking on the site homebank.kz- can holders of bank cards from - these banks:

1. JSC "Halyk Bank of Kazakhstan"
2. JSC "Kazkommertsbank"
3. Citibank Kazakhstan JSC
4. Kazpost JSC
5. BTA Bank JSC

Benefits for Homebank.kz users

• Privacy and security,
  • Guaranteed protection of transmitted information,
• Promptness
  • fast round-the-clock access to more than 300 services,
  • no need to contact a service provider.
• Geographic independence
  • access anywhere in the world

Registration of internet banking homebank.kz

To register, you need to go to the official website of Kazkomertsbank homebank.kz

1. Your bank card number is 16 digits
2. Expiry date of the card
3. CVV / CVS - three digits, on back side cards
4. Your birthday
5. Bank card keyword- what can you think? Is your password. To check by the Kazkom operator or the website - that you really are the owner of the card.

Keyword - you ask when registering a card at a bank branch, if you forgot or don't know- write your name, mostly by default they write the owner's name with Russian letters.

If that does not help, call the operator of Kazkom - they will tell you how to find out the key word operator number 7111 - the call is free from a mobile in Kazakhstan.

After you have written your phone number - press to get the code and you will receive an SMS and write.

Write your main number cell phone, better later register- this number, so that if you lose it, you can easily restore the number.

Your number will be needed to complete any operation.
For example: after paying for the Asset of Kazakhstan cell phone - you will receive a verification one-time password - after you write this password - the operation will be completed.

After having done as stated above, now you need:
1.
Come up with a password
2. Repeat password

Do not take a password from a dictionary, come up with a complex password. The password must be in capital letters and have numbers - the password must not exceed 15 characters.

Now you are given unique ID(login) - write it down somewhere, if you forget, it will take a long time to restore.

If you did everything correctly, then log in with your username and password. Personal Area and you will see the following:

clickable

How to protect your card from Internet swindlers

Kazkom Internet banking is, a wonderful function 3DSecure- which allows you to pay only after writing a password, thus preventing you from unwanted payments on the Internet.

How do I set this password? After logged in with your username and password

Home => Payment cards => Your card of interest => Settings => 3DSecure

Set a password - and this password don't tell anyone... Even his brother, he can transfer to his account, and withdraw from his card at an ATM and drink a beer. This is, of course, the best case scenario.

More about security if you plan not to use the portal for a long time Homebank.Kz- then, in the settings, disable just online payments

Home => Payment cards => Your card of interest => and uncheck the box.

Then do not forget to check the box back, otherwise there will be no online payment.

Replenishment of the balance on the phone, Internet, fines, utilities without commission killbill.homebank.kz

Online payment without commission, for all holders of bank cards issued by any bank of Kazakhstan viza, mastercard, american express - can pay cellular communication popular mobile operators in Kazakhstan - no commission from Kazkom.

To use the service - you need to go to the site => killbill.homebank.kz

Registration is not difficult, in just 5 minutes you can attach a card, and enjoy and save on commissions in these difficult times.

Commissions for Internet banking services of Kazkomertsbank

For residents of Kazakhstan, a remote online bank from QAZKOM is available - Homebank.kazakhstan. With its help, Kazkom clients have the opportunity to manage their personal funds without visiting bank branches on computers and smartphones. Let's consider it in more detail.

Functional

This Internet bank is not much different from others - they also tried to transfer all operations to a remote mode. Kazkommertsbank coped well with this. Through your personal account you can:

• transfer funds;
• pay for services, fines, taxes, as well as over 1000 services;
• buy goods and order services;
• convert currency;
• pay off loans;
• withdraw cash by access code;
• and much more.

The list of opportunities is constantly expanding and this is a huge plus for the bank. Thus, users significantly save personal time and nerves by avoiding queues.

How to register

To access the above features, you need to have a registered account at www.homebank.com. Additionally, when registering, the bank gives customers a virtual card for secure online payments. Registration takes place through the phone and by entering personal data.

2.Here you need to enter a worker mobile number phone.

3.The phone will receive an SMS with a confirmation code. It should be entered at the appropriate window on the page;

5.Creating a password;

6. Save the assigned identifier and save the password.

If you lose your login data, you need to use the "I forgot my password" button. The system will ask you to enter a phone number, after which a confirmation code will be sent to it, and the password can be reset.

How to login

You can only log in through the official website - https://homebank.kz/#/users/login. There are currently three login methods available:

• using a trusted phone number;
• Homebank ID
• login myHalyk.

The trusted number is mobile phone registered in the Home Bank system by the user. Codes for confirmation of operations, recovery, and so on are sent to it. It is installed in ATMs of Halyk Bank, Kazkom and in any branch of these banks.

On the site, you need to choose one of three options for entering and enter your phone number / login and password. After that, click "Login" and get access to your account.

How to pay for services

Access to services and payments is open without logging into an account. However, you have to do this to pay. There are several types of services available on the site that can be paid for. For example, customers can recharge their mobile phone number without any problems.

First, you should open the page https://homebank.kz/#/payments/main. In the upper left corner, users can select a city, and in the right corner, they can find one of the available services. Below there is a whole list of categories of paid services.

Mobile app

Developed for smartphone owners mobile app HomeBank. It is available for Android and iOS owners.

It is very important not to confuse applications with similar fraudulent ones, as this way it is very easy to lose all funds in your accounts. This application includes more more possibilities- AirPay, QR payments, and more.

Users can download HomeBank for iOS in the App Store following the link https://itunes.apple.com/us/app/homebank.kz/id440635615 and looks like this:

The iOS version differs only in design, the rest of the application is identical.

How to pay for Almatyenergo using the contract number

Previously, users could pay for Almatyenergo services using the contract number through an ATM and a personal account. However, now Kazkom ATMs do not support this function, and there is no such possibility through the home bank.

Homebank technical support responded that this function will be introduced with the consent of Almatyenergo. The introduction of payment by the number of the contract will be possible if the latter have the required equipment and a desire to cooperate with Homebank.

How to recover the code word

To restore access to your account, be sure to remember the created passwords. This is a kind of confirmation of the owner's identity, which helps protect accounts from fraudsters.

It is impossible to recover the code word by calling technical support! It is not issued under any circumstances.

There are two methods for recovering codewords:

1. Via ATM - select the function "change the pin code", then "trusted number", "Code word". The ATM will print the "password" on a separate check. In this case, a commission is charged in the amount of 30 tenge.
2. Email [email protected] a letter explaining the situation and follow the instructions.
3. Visit the QAZKOM bank branch with identity documents.

With these three methods, you are guaranteed to recover the lost codeword. After the recovery procedure, be sure to write down this data so that the situation does not repeat itself.

How to remove restrictions on payment for services on the Internet

In many banks, Internet payments are blocked as standard. Because of this, most users face difficulties and accidentally block their cards.

To remove restrictions in the mobile client, you need to:

1. Open the "home" section.
2. Go to the "Settings" section.
3. Click on "Payment on the Internet".
4. Change rights settings.

After that, there should be no restrictions on cards. If they remain, you need to call technical support.

How to disable auto pay from the previous version

In the current version of Homebank, it is not possible to manage the auto-pay function. Because of this, funds are debited, and users cannot do anything.

The only solution is to contact the bank's technical support directly. At the moment, it is impossible to disable the service by other methods.

How to get a certificate of the availability of funds

In the previous version of the mobile bank, there was a function of obtaining such a certificate on English language... At the moment, it is only available when visiting a bank branch.

Homebank technical support

Users can contact the bank's technical support using several methods.

1. Hotline support 2585-334.
2. Via Skype - homebank_kkb.

The staff department works around the clock, so you can safely call at any time.

Outcome

Although the updated Homebank has many flaws, the developers of the mobile bank are working on them at an increased pace. Most of the unavailable functions are promised to be introduced in the next updates.

It's very easy to create an account - just follow the instructions above and don't make any mistakes.

The functionality makes it possible to carry out most of the operations on your own through a computer. An intuitive, simple design should make it easy for customers to navigate the site.

If you encounter errors or malfunctions, it is recommended to write a ticket on the technical support website or call hotline, which works around the clock.