How do I legally return clothes to the store? Deadlines for filing a claim with the seller

The stars cry when our products are not suitable for someone, but you can return them within 30 days.

RETURN OF GOODS OF PROPER QUALITY.

You have the right to refuse the ordered goods at any time before receiving it, and after receiving the goods - within 30 calendar days, excluding the day of purchase, with the exception of goods that cannot be returned. Return of goods of good quality is possible if its presentation is preserved, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods. If the goods are canceled, we will refund the cost of the returned goods, except for the costs associated with the delivery of the goods returned by the Buyer, within 10 calendar days from the date of receipt of a written application for return. The application is considered to be submitted in the proper form if it is made in writing and signed by the buyer. The return request is sent at the same time as the item you are rejecting.

RETURN OF GOODS OF IMPROPER QUALITY.

You have the right to return the goods inadequate quality and demand the return of the paid sum of money within the warranty period, service life or, if such a period has not been established, within a reasonable period not exceeding two years. You also have the right to request replacement of a product of inadequate quality, if possible. If the product purchased from the Apple Reserved online store does not meet our quality standards, you can make a request. We will need to conduct an examination of the product, for this it must be returned to the Apple Reserved online store.

In case of return of goods of inadequate quality cash are subject to return to the Buyer within 10 calendar days from the date of receipt of the Buyer's written application. The buyer is reimbursed for his full cost, according to the price in the order. The client's expenses for the return shipment of goods of inadequate quality are reimbursed if there is a receipt confirming the client's expenses and his written application for compensation. The application is recognized as submitted in the proper form if it is made in writing and signed by the buyer. The return application is sent simultaneously with the goods you refuse. Refunds are made by returning the cost of the paid Goods to a bank card or by postal order.

The method must be indicated in the appropriate field of the application for the return of the Goods.

HOW TO REFUND:

Carefully pack the goods in their original packaging in full set (goods supplied in a set must be returned in a set).

Fill out the return statement attached to your order.

Attach a copy cashier's check, indicate the method of refunding funds (postal transfer or transfer to a bank account, indicating the details for the transfer).

Send the parcel by Russian Post to the address from which the shipment was made.

Please contact our Customer Service if you have any questions, by calling +7 977 333 90 69 or by email.

Claims are accepted only for those goods that were purchased in the Apple Reserved online store.

Return and exchange of good quality goods

The Buyer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods - within 7 (seven) days. The return of the Goods of proper quality is possible if its presentation, packaging, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods, are preserved. According to paragraph 1 of Article 25 of the Law of the Russian Federation "On Protection of Consumer Rights", it is impossible to return a used product.
You have the right to exchange goods of good quality for a similar one within 14 days from the date of receipt of the goods, if the goods did not fit in shape, dimensions, style, color, size or configuration.
In this case, the funds paid by the Buyer for the delivery of goods from the Seller to the Buyer are not returned. Delivery of the goods for return to the Seller is carried out by the Buyer at his own expense.

Algorithm of actions:

Pre-contact the manager by phone, as well as send by e-mail [email protected] website letter with the attachment of a document confirming the fact and conditions of purchase of the specified Goods, as well as the date of its receipt.

a statement about the replacement of goods or refund of the cost of goods with the indication of contact information,
a document confirming the fact and conditions for the purchase of the specified Goods, the date of its receipt,
copy of the applicant's passport

Return and exchange of defective goods (goods of inadequate quality)

Written claims for defective goods are accepted within 14 days after purchase. To return goods with defects, you must send an email [email protected] website with a detailed description of the problem and, preferably, photos of the defect - we will try to make a decision as soon as possible.
In the event that the defect has arisen through no fault of the consumer, we will be ready to exchange the product for a similar one or any other with a corresponding recalculation of the price, or return the amount paid for the product.

Algorithm of actions:

Contact the manager in advance by phone, as well as send a claim by e-mail with a photo of the defect attached. The manager responds to the claim within 5 working days.
After receiving a positive response from our manager, send the goods to our address with the following documents:

a statement about the replacement of goods or refund of the value of the goods, indicating the essence of the claim and contact information,
a document confirming the fact and conditions for the purchase of the specified Goods,
a copy of the applicant's passport.

Without a document confirming the fact and conditions of the purchase of the Goods, the return will not be accepted!

If, after receiving the goods, the quality department of the Seller establishes that the goods are of good quality, or defects have arisen through no fault of the Seller, the goods are returned to the Buyer after they have paid the shipping costs.

The Law "On Protection of Consumer Rights" provides for situations when a purchased item can be returned back to the store shelf. How to do it right? And how long can it take? Read the article.

What does the law allow?

The Law "On Protection of Consumer Rights" allows:

within two weeks, not counting the day of purchase. In this case, the thing may not fit in size, style, cut, color, and so on.
You can return a non-defective item back to the store if this item has not been worn or erased, i.e. when returned, has the same appearance as at the time of purchase. Tags, labels and price tags should not be cut off from the purchased item.
The return of clothing to the store is carried out upon presentation of the receipt issued at the time of purchase.
If the consumer is not satisfied with the purchased item, then in the store he can not only return it, but also exchange it for a similar one in a different color or size.
If, when returning clothes, there are no similar clothes, then the buyer can either ask for a refund in exchange for the delivery of the item of clothing, or agree and wait until the analogue appears in the store again.
The consumer has the right not only to return clothing to the store, but also to exchange it for another item of clothing with a recalculation of the cost of payment.

The most important thing when returning garments back to the store is to preserve the appearance of the garment.

What clothes cannot be returned?

Underwear.
Tights, socks, stockings, leggings.

Preparing for return

Before going to the store, check the condition of the clothes you want to return. If there are puffs or other flaws on it, indicating that the item has been used, then you will definitely be denied a return.
Make sure that all labels, stickers, tags that were at the time of purchase are preserved on the item.
Find the receipt given to you after purchasing the item.
Bring your passport or other identification document with you.
At the store, present all of the above with the reason for the return.

Legal reasons

The thing turned out to be defective: it has puffs, holes, uneven seams, etc.
The thing turned out to be inappropriate for you. In the fitting room it seemed to you that it suits you, but in the home mirror it seemed different.
The item turned out to be the wrong size.
The clothes I bought were of a different shape.

In-store activities

After giving the reason, the seller will offer you to fill out a special application.
In the application, write down your personal data: last name, first name, patronymic, as well as the series and number of the passport.
Further, the application contains the name of the product, as well as its cost at the time of purchase.
After the date of purchase is affixed.
The amount of the refund for the handed over clothes is prescribed.
The seller and the consumer sign at the end of the application.

Information

The law provides for a three-day period for consideration of an application submitted by a consumer. After that, the amount spent for the clothes should be returned to the buyer, or an exchange should be offered.

How to return clothes to the store without a receipt?

If the customer has lost the receipt, it will be more difficult to return the clothes to the store. An alternative to a check can be:

Rules for wearing clothes. Often issued with the item.
The receipt that came with the check. It contains the name of the garment, the day of purchase, information about the service seller.
The person who was next to the buyer at the time of the purchase. He will be able to confirm the fact of buying a particular piece of clothing in a particular store.

The rules for returning clothing to the store are the same as for returning with a check. In addition to the basic statement, store management may ask you to complete an additional lost receipt statement.

Can clothes be returned to the store without a tag?

If you cut off the tag of the purchased clothes, then such clothes cannot be returned or exchanged.

How to return a garment that is defective?

Before describing the procedure in this case, we list the characteristics of clothing that are considered defects:

Divorces, stains.
Faded fabric even to the point of holes.
Broken zippers.
Lack of buttons.
Defective buttons.
Sloppy seams
Protruding threads.
Gaps in stitches.

In the store, you also write, after which the item is sent for examination. If a manufacturing defect is revealed, the store employees will offer the buyer an exchange or refund the cost of the returned clothing. If not, the garment will be returned to the buyer without any appropriate compensation.

What to do if the store refuses to accept clothes?

If the seller refuses to accept the item back or accept an application for examination, then first it is better to contact the chief manager of the store.
If he also refuses to meet your requirements, then the next is the consumer protection service.
The most extreme option is litigation.

Samples of documents

If an item does not meet your expectations, you can return it within 30 days from the date of purchase. Purchased goods must retain their original appearance, all original labels and tags.

The product can be returned to the online store following the instructions:

Complete the online return form available on the website of the online store

Pack the product - you can use the packaging in which you originally received the order. You can also attach a receipt, which will make the refund process easier and faster;

When returned via Russian Post, the goods must be sent to the following address: 140961 Moscow ASC P.O. Box 165. Recipient: LLC "RE TRADING"

Return by Courier:
- Fill out the online return form to personal account, as well as make notes about the reason for the return in the accompanying document (invoice) that you received in the package with the ordered goods.
- Select the date when you are ready to transfer the refund to the courier in your personal account. The date of return chosen by you may not always coincide with the date of arrival of the courier (the terms depend on the region and time of registration of the return). As soon as the courier company confirms the arrival date, we will notify you via email.
- Pack the goods you want to return (you can use the packaging in which you received the order).
- Include the completed delivery note received in the parcel, this will make the refund process faster. You can also print the invoice in your personal account.
- Wait for a courier to collect your return.
- You will receive a refund within 10 days after we receive your return.

Important! If you return a defective product or a product that does not correspond to your order, to our address through shipment by Russian Post, we ask you to keep the postal receipt of payment. A copy of this receipt may be requested from you in order to reimburse the costs incurred.

Dear customers, courier returns are not available in some regions, including the Kaliningrad region. To clarify the possibility of a return by courier in your region, please contact support.

Return to retail storeReserved

You need to make sure that the status of your order in your personal account is in the RECEIVED status (if in your personal account the order that you want to return is still in the SENT status, contact the online store support service and ask to change the status of your order, this will speed up the return process ), take the goods that you want to return, the invoice from the order invoice (A4 sheet with a barcode, which, if lost, you can print in your personal account in the MY ORDERS section), as well as your passport. Retail returns are free of charge.

To clarify the possibility of other return methods for your region, call hotline: 8 800 500 16 74, Mon-Fri 8: 30-17: 30 (Moscow time).

You will receive a refund within 10 business days after we receive the item you are returning to our warehouse (to a bank account or debit card).

If you want to exchange goods, you need to follow the return procedure - send the goods to us and place a new order.