Responsibilities of the senior administrator of the beauty salon. Job description of the administrator, job descriptions of the administrator, sample job description of the administrator. Scope of the beauty industry

An office manager is an employee who manages an office. As a rule, this employee is put on the staff of the central (head) office of the enterprise or the office in which the directorate of the enterprise is located.

The main task of an office manager is to effectively manage the office: its material and technical support, office work, and most importantly, office personnel (secretaries, assistants, translators, dispatchers on the phone, etc.). Often, office managers of small companies are entrusted with the duties of maintaining personnel business-production (registration and accounting of office workers), preparation of primary accounting documents, and negotiations with office visitors. A number of trade enterprises practice customer service (service) and sales coordination. The duties of an office manager may include working with utilities, with representatives of organizations serving office equipment.

The main and significant difference between an office manager and an office administrator is leadership - the administrator, as a rule, does not manage the office workers, but is just one of them and performs his work in cooperation with the office staff.

An office manager and an office administrator must have such personal qualities as communication skills, energy, the ability to clearly and clearly express their thoughts, confidence, the ability to persuade, the ability to self-organize (for an administrator) and the ability to manage a team (for a manager), knowledge of a foreign language, etc.

I. General Provisions

1. The office administrator belongs to the professional category.

2. A person with professional education (higher; secondary) shall be appointed to the office of administrator of the office. Experience of economic and administrative work at least (1 year; 2 years; 3 years; etc.)

3. The office administrator should know:

3.1. Location of office premises.

3.2. Principles of planning and decoration of office premises.

3.3. Rules and methods of organizing the work of the office.

3.4. The scope of the office workers.

3.5. Ethics of relationships in the working group.

3.6. Office standards.

3.7. Principles of organizing office supplies.

3.8. Legislative requirements for business contracts and the procedure for their conclusion.

3.9. Office technical equipment.

3.10. Rules for the use of office equipment.

3.11. Principles of relations with the administration (commandant's office) of the building in which the office premises are located.

3.12. Foundations of aesthetics, ethics and social psychology.

3.13. Internal labor regulations.

3.14. Fundamentals of Labor Law.

3.15. Rules and regulations for labor protection, safety, industrial sanitation and fire protection.

4. Appointment of office administrator and dismissal from office is made by order of the head of the organization.

5. The office administrator reports directly to ___________________________________.

6. During the absence of the office administrator (business trip, vacation, illness, etc.), his duties are performed by a person appointed in accordance with the established procedure. This person acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.

II. Job responsibilities

Office administrator:

1. Provides preparation of the office for the working day (deactivation of the security alarm system, connection of office equipment and preparation for use, provision of office supplies and supplies).

2. Draws up estimates for the logistics of the office.

3. Draws up the necessary documents for the conclusion of contracts for: the supply of stationery, consumables and other inventory items necessary for the office; maintenance and repair of office equipment; other services.

4. Carries out control over the design of the premises, oversees the preparation and release of advertising and other information materials in the office, intended for issuance to visitors.

5. Provides cleanliness and order in office premises.

6. Carries out control over the correct operation of office equipment and the rational use of stationery and consumables in the office.

7. Establishes contacts with maintenance services, utilities for resource provision of office premises, carrying out repairs and other works.

8. Ensures proper maintenance and operation of office premises in accordance with the rules and regulations of industrial sanitation and fire protection.

9. Organizes the ordering of air and rail tickets for office employees, dispatching vehicles.

10. Organizes office work, receiving incoming calls and managing outgoing calls.

11. Organizes effective and cultural services for visitors, ensures the creation of comfortable conditions for them, advises them on administrative issues, provides information and other materials (business cards, price lists, brochures, etc.).

12. Prepares the material and technical base for complex negotiations with partners, clients, and other categories of visitors.

13. Keeps track of visitors.

14. Takes measures to prevent and eliminate conflict situations.

15. Carries out individual service assignments of his immediate supervisor.

16. Prepares the office for closure (turns off lighting and office equipment, activates security alarm systems, etc.).

III. Rights

The office administrator has the right to:

1. Independently and on their own responsibility to dispose of the funds allocated to provide the office with the necessary inventory items.

2. Submit to the head of the enterprise proposals for improving the work of the office and the enterprise as a whole.

3. To get acquainted with the documents defining his rights and obligations in the position held, the criteria for assessing the quality of the performance of official duties.

4. Sign and endorse documents within their competence.

5. Require the management of the enterprise to ensure the organizational and technical conditions and the execution of the established documents necessary for the performance of official duties.

IV. A responsibility

The office administrator is responsible for:

1. For improper performance or non-performance of their duties provided for by this job description - within the limits established by the current labor legislation of the Russian Federation.

2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage to the enterprise - within the limits established by the current labor legislation of the Russian Federation.

APPROVED BY THE DIRECTOR OF BEAUTY SALON

_____________________________________

"____" ____________________ 2009

OFFICE INSTRUCTIONS OF BEAUTY SALON ADMINISTRATOR

1. GENERAL PROVISIONS

1.1. The beauty salon administrator belongs to the category of managers of consumer services enterprises, retail trade. Employed and dismissed by the director of the company.

1.2. The main tasks of the administrator are to manage and coordinate the activities of the salon related to customer service, retailing cosmetics.

1.3. The administrator reports directly to the director of the beauty salon.

1.4. In his work, the administrator is guided by:

Resolutions, orders, orders and other documents of higher and other bodies concerning the characteristics of consumer services and trade enterprises;

Internal labor regulations;

Rules and norms of labor protection and safety measures at consumer services and trade enterprises, industrial sanitation and fire protection;

2. OFFICIAL INSTRUCTIONS

Job descriptions of a beauty salon administrator include:

2.1. Organization, planning and coordination of the salon activities aimed at reducing costs and improving the quality of customer service.

2.2. Control over the efficient use of material, technical and labor resources in the process of the salon, reducing costs.

2.4. Provision of personnel with all preparations and accessories necessary for work.

2.5. Organization of accounting, preparation and timely provision of reports (consumption of materials) on expense items in the course of the salon.

2.6. Compliance with the rules of work on the cash register (issuance of checks) and trade (availability of price lists, invoices, certificates)

2.7. Accept payment for services rendered from the client.

2.8. Organization of work with personnel includes:

Control over the timely arrival of foremen to work;

Control over the appearance of masters (uniforms);

Control over the availability of tools of the master;

Drawing up a schedule (at least 2 foremen per shift according to the profile);

Issuance and fixation of materials necessary for the work of the master.

2.9. Monitoring compliance with cleanliness (garbage, dirty dishes, a sales area, a solarium, a floor untimely swept by a master after a client, a prepared workplace in front of each client), rules and regulations of labor protection, safety in customer service and trading.

2.10. Control over the improvement of professional skills of personnel:

Registration at the request of the masters for seminars and trainings in agreement with the management

2.11. Organization and effective communication with clients of a beauty salon:

Consulting clients by phone, as well as the implementation of customer records with an accurate description of services and prices;

Meeting clients of the salon, offering tea, coffee;

Clarification of the customer's order with the proposal of the price list, valid promotions;

Distribution of clients by master;

Assistance to the client in meeting the client with the master;

Keeping an appointment with clients (including by phone);

Maintaining a book of customer reviews about the work of staff;

Consulting clients in the sales process on issues of interest to them;

Selection of pleasant music for the salon;

Settlement of possible conflict situations (adequate assessment of the conflict)

Periodic telephone or electronic contact with customers for congratulatory purposes.

2.12 Improving the level of professional skill on the following conditions:

The first 3 months from the date of employment of the administrator of the beauty salon, the payment for programs that increase the professional level of the administrator is fully compensated by the administrator;

The administrator undertakes to work in the beauty salon for 6 months from the moment of the last visit to the program, paid for by the employer's funds, which increases his professional level.

2.13 Providing assistance to the management in case of a need for an administrator in another salon within the existing network.

2.14 Execution of one-time instructions from the management.

3. RIGHTS

3.1. The salon administrator establishes official duties for the employees subordinate to him so that each employee knows the scope of his duties and is responsible for their implementation.

3.2. Appointment and dismissal of employees is carried out in agreement with the director.

3.3. Imposing fines on employees

3.4. Require the management to create normal conditions for the performance of official duties and the safety of equipment, cosmetic products.

3.5. Make decisions within their competence.

3.6. Purchase the products offered by the beauty salon for sale, as well as use the services provided by the beauty salon, in accordance with the price list located in Appendix No. 1.

4. LIABILITY

The administrator is responsible for:

4.1. Careless, negligent attitude to their duties.

4.2. Discreet attitude towards clients and staff.

4.3. Indistinct and untimely fulfillment of the duties stipulated by this instruction.

4.4. Unlawful actions with documents and information about the activities of the enterprise, preservation of commercial secrets about the work of the enterprise.

4.5. Organization of efficient work of the salon, sales growth and economical use of materials.

4.6. Disciplinary, material and other liability is determined in accordance with applicable law.

5. PENALTIES AND PENALTIES

5.1 For being late for work without prior warning
director (per day) the administrator is charged an amount of 600 rubles. - being late for work is considered to be the time of arrival after 9-45 in the salon, after 10-30 in hairdressing salons.

5.2 Administrator's absence from work without prior warning (2 days in rubles.

5.4 For using the services of a beauty salon during working hours, as well as for complicity in the provision of services to other employees of the salon during working hours of these employees - a fine of 1200 rubles.

Director of the beauty salon "Name of the salon"
FULL NAME. Directors

Signature_________

"___" ____________ 2009

I have read the instructions _________________________

passport ______ No. ___________

resident at: ____________________________________________________

signature___________________

A beauty salon administrator is an important and responsible profession. It is he who meets clients, eliminates conflict situations, solves labor discipline issues, and creates a comfortable atmosphere. From our article you will learn what the responsibilities of a beauty salon administrator are, and we will also tell you how to write a resume correctly when applying for a job.

The face of the company

Every successful businessman knows that the beauty industry is not as simple as one might think. Fashionable design of the premises, high-level specialists, new technologies, modern equipment - all these advantages cannot bring success if an amateur takes the position of administrator. Unfortunately, in our country there are no educational institutions that train such specialists, so many salon owners try to train employees on the spot or, which also sometimes happens, to entice them from competitors. How wrong are those who believe that the administrator should have a pleasant appearance, a beautiful figure and be able to dress beautifully! Of course, all these characteristics are important, but we must not forget about the other side of his work. So, let's look at the main responsibilities of an administrator in a beauty salon.

What a specialist should know

When a job seeker gets a job, he will have a conversation with the CEO. It is the head of the company who issues the order to appoint the employee as the salon administrator, and only he can relieve him of this position. Most often, a person who has at least a secondary or vocational education is accepted for this position. In the future, the administrator will report to the manager and (or) the general director. Before starting his duties, the specialist must study:

  • Laws and regulations that apply to the services provided by the beauty salon.
  • The structure of the organization in which he will work, as well as the job responsibilities of employees and their mode of work.
  • What rules must be followed when serving visitors.
  • Types of services provided by the salon.

In his activities, the administrator must be guided by the laws of the Russian Federation and the charter of the company in which he will work. In particular, he must be familiar with the internal labor regulations and regulations.

Job responsibilities of a beauty salon administrator

What exactly should the hired specialist do? You can read about this below:

  • First of all, the administrator must work with clients - meet them, kindly answer questions and create comfortable conditions for them.
  • The next item is consulting on the services provided, bonus programs and promotions that are currently available to customers.
  • The administrator accepts applications, conducts reception, informs employees about the registration, keeps records of the client database.
  • The duties of the administrator in the beauty salon include ensuring cleanliness and order. He must supervise the work of the cleaners and all staff.
  • If necessary, a specialist must be able to eliminate a conflict situation. If there are any claims to the work of the salon employees, then he must consider and make a decision on the claim.
  • The duties of an administrator in a beauty salon also include monitoring employees to ensure that they comply with labor and production discipline. They also include checking the safety at the workplace, the requirements of industrial hygiene and sanitation.
  • The administrator must promptly inform management of any deficiencies in customer service and take all measures to eliminate them.
  • The specialist must carry out individual assignments of his immediate supervisor.

The functional responsibilities of a beauty salon administrator, as you can see, are quite complex. Therefore, a person with a strong character and extraordinary thinking can cope with them. Team leadership requires not only the ability to be flexible in a conflict situation, but also the ability to make tough decisions.

Rights

After we have considered the main responsibilities of a beauty salon administrator, we will analyze his rights:

  • The specialist may require management to create an acceptable working environment.
  • The administrator has the right to know what decisions are made by the management, if they directly relate to his activities.
  • He can inform the manager about the shortcomings in the organization's activities and take part in their elimination.
  • A specialist can make independent decisions if they are within his competence.
  • The administrator at any time has the right to make suggestions for improving his work or the work of the company.

In addition to duties and rights, a specialist must observe labor discipline, setting an example for other employees.

A responsibility

A specialist may be reprimanded, lose a bonus or job if he systematically:

  • To neglect your duties.
  • Will not comply with the instructions of the management and orders for the preservation of trade secrets.
  • Violate internal labor regulations, discipline, safety and fire safety regulations.

Next, we will tell you how you can find a job in the beauty industry, if, of course, you are satisfied with all the conditions, and you are ready to fulfill the duties of a beauty salon administrator.

Applicant's resume for the position

Before you go looking for a job, you should prepare all the necessary documentation and, first of all, write a resume. It should be remembered that this document is your business card, the main purpose of which is to get the manager to invite you for an interview. Therefore, in the resume, you should describe your strengths, present yourself as a highly qualified specialist in the chosen field. Let's consider in detail how to correctly draw up a document:

  • Contact information is your last name, first name and patronymic, date of birth, telephone numbers by which you can be contacted (indicate at what time this can be done), home and email addresses.
  • Resume Purpose - In this section write the title of the position you are applying for.
  • Education - indicate the educational institution you graduated from, the name of the faculty, the specialty and the period of study. If you have additional education, do not forget to indicate it. If you are still studying, but write the year of graduation. Here you can also list your achievements and merits (certificates, diplomas, participation in seminars and trainings).
  • Work experience - remember that your future manager will consider this point the most carefully. Therefore, indicate the places of previous work, describe your professional responsibilities and the reason for leaving.
  • Supplements - here you can write data that can play a positive role in your employment. For example, it can be knowledge of a foreign language, the ability to work with a computer and office equipment, as well as having a personal car and driving license.

Since the main duties and functions of a beauty salon administrator include communication with clients, the employer will pay attention to personal qualities. Therefore, the applicant must fully reflect these data in the resume. If possible, attach to the document letters of recommendation from previous jobs, which will highlight your positive professional qualities.

Training

A good leader knows that it is unacceptable to skimp on training their employees. A specialist must not only know and fulfill the duties of an administrator in a beauty salon, but also have communication skills. Therefore, many companies pay for their clients' qualification courses, in which they learn to get out of difficult situations, resolve conflicts and improve their phone conversation skills.

Conclusion

Any organization needs a good leader who can effectively solve current problems. Therefore, the work of the administrator of the beauty salon is extremely important. The duties of a specialist include many areas of activity, which means that the requirements for him must be special. If you decide to master this profession, then consider all its pros and cons. Remember that additional training, personality traits and a willingness to work will increase your chances of finding a job.


1. GENERAL PROVISIONS

1.1. This job description defines the functional duties, rights and responsibilities of the Administrator.

1.2. The administrator is appointed and dismissed from office in accordance with the procedure established by the current labor legislation by order of the director of the enterprise (institution, organization).

1.3. The administrator reports directly to _________________.

1.4. A person who has a secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the specialty for at least 2 years is appointed to the position of the Administrator.

1.5. The administrator should know:

Resolutions, orders, orders, other governing and normative documents of higher authorities concerning the work of an enterprise, institution, organization;

Management structure, rights and obligations of employees and their mode of work;

Rules and methods for organizing customer service;

Types of services provided;

Fundamentals of Economics, Labor Organization and Management;

Layout and order of decoration of premises and showcases;

Foundations of Aesthetics and Social Psychology;

Labor legislation;

Internal labor regulations;

Labor protection rules and regulations.

1.6. During the temporary absence of the Administrator, his duties are assigned to ___________________________.

2. FUNCTIONAL RESPONSIBILITIES

2.1. The functional responsibilities of the Administrator are determined on the basis and in the scope of the qualification characteristics for the position of the Administrator and can be supplemented, clarified in the preparation of the job description based on specific circumstances.

2.2. Administrator:

2.2.1. Carries out work on effective and cultural service of visitors, creating comfortable conditions for them.

2.2.2. Provides control over the safety of material assets.

2.2.3. Advises visitors on issues related to the services provided.

2.2.4. Takes measures to prevent and eliminate conflict situations.

2.2.5. Considers claims related to unsatisfactory customer service, takes the necessary organizational and technical measures.

2.2.6. Carries out control over the appropriate design of premises, monitors the placement, renewal and condition of advertising inside the premises and on the building.

2.2.7. Provides cleanliness and order in the room and on the territory adjacent to it or the building.

2.2.8. Monitors the observance of labor and production discipline by subordinate employees, rules and regulations of labor protection, requirements of industrial sanitation and hygiene.

2.2.9. Informs the management about the existing shortcomings in the service of visitors, the measures taken to eliminate them.

2.2.10. Ensures that the employees follow the instructions of the enterprise management.

3. RIGHTS

3.1. The administrator has the right:

3.1.1. Give orders and instructions and take appropriate actions to eliminate the causes that created the conflict situation.

3.1.2. Make proposals to the management of the enterprise (institution, organization) to improve the work related to its functional responsibilities.

4. LIABILITY

4.1. The administrator is responsible for:

4.1.1. Failure to fulfill their functional duties.

4.1.2. Inaccurate information about the status of execution of the tasks and orders received, violation of the deadlines for their execution.

4.1.3. Failure to comply with orders, orders of the director of the enterprise.

4.1.4. Violation of the internal labor regulations, fire safety and safety rules established at the enterprise.

5. CONDITIONS OF WORK

5.1. The Administrator's work schedule is determined in accordance with the Internal Labor Regulations established at the enterprise.

Other instructions in the section:

The profession of a beauty salon administrator is not as simple as it seems at first glance. This is not only the coordinator of the work of the salon specialists - cosmetologists, hairdressers, masseurs, but, above all, the “face of the company”. It is with the administrator that the visit to the beauty center begins. He meets visitors, helps to choose suitable procedures, presents additional services, makes payments. A professional, organized, responsible, punctual administrator of a pleasant appearance is worth its weight in gold!

Places of work

In connection with the rapid development of the beauty industry, the position of the administrator of a beauty salon exists in all institutions, one way or another related to taking care of appearance and health:

  • Hairdressers;
  • Manicure and pedicure salons;
  • Beauty Salons;
  • Aesthetic Medicine Centers;
  • SPA centers;
  • Fitness clubs.

History of the profession

People began to take care of their appearance back in the Stone Age. However, our usual beauty salons with administrators appeared about half a century ago. The cost of their service was high, and few could afford to be served there, preferring regular hairdressing salons.

Now more than 50% of the adult population regularly uses the services of beauty salons. The number of employees in the beauty industry is increasing every year, which has made the profession of an administrator very popular.

Duties of a beauty salon administrator

What does a beauty salon administrator do? In fact, he manages the salon:

  • Coordinates the work of employees;
  • Receives calls and keeps records of clients;
  • Consults clients on salon services:
    • by cost;
    • according to indications and contraindications for the procedures;
    • on the products offered by the salon;
  • Sells cosmetics and home care products;
  • Controls the availability of the necessary funds, the serviceability of the equipment;
  • Carries out settlements with clients, works with the cashier.

Also, the job responsibilities of the administrator of a beauty salon sometimes include:

  • Carrying out presentations of salon services;
  • Resolution of conflict situations;
  • Payroll of employees.

Requirements for a beauty salon administrator

In this position, they often want to see attractive girls from 20 to 40 years old, but sometimes young people are also needed. A prerequisite is a pleasant, well-groomed appearance.

In addition, it is necessary:

  • Understand the specifics of the work of specialists - hairdressers, cosmetologists, makeup artists, etc.;
  • Know the features of the services provided, including those of competitors;
  • Understand cosmetic products, procedures;
  • Be able to organize a team;
  • It is good to know the PC;
  • Be sociable, friendly and stress-resistant;
  • Have work experience (rarely required, but it will be an advantage).

Sometimes a beauty salon administrator may need additional skills:

  • Merchandising, the art of window dressing;
  • Marketing campaigns.

Sample Beauty Salon Administrator Resume

How to become a beauty salon administrator

Usually, short courses lasting from 1 to 5 days are enough to learn how to perform the duties of a beauty salon administrator. No special education is needed.

However, having a medical education or taking courses in cosmetology, it will be much easier to understand the features of a number of cosmetic procedures and better explain them to clients.

Salary of a beauty salon administrator

The beauty salon administrator receives a flat salary, a percentage of the salon's total revenue, and a percentage of their personal sales. Normal operation 2 after 2 days for 12 hours. The average salary of a salon administrator with such a schedule is 25 thousand rubles per month.

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